Fox & Sons Burgess Hill reviews

★★★★★ 5/5

Google

Adam was very helpful on the viewing, knew all the info needed on the viewing.

Harvey · 11 September 2026

★★★★★ 5/5

Google

We had a fantastic experience with our mortgage advisor. He really went the extra mile to find us the best deal, especially with rates going up and more fees being introduced by lenders. He was incredibly patient and took his time to go through different options with us, explaining everything clearly so we could make the right decision. We felt supported throughout the whole process and never rushed. It made a big difference having someone so knowledgeable and genuinely helpful. We were impressed with his professionalism and honesty. Would definitely recommend him to anyone looking for mortgage advice.

Hoss · 11 May 2026

★★★★★ 5/5

Google

I have had such a brilliant experience with Daniel at Fox & Sons, B/Hill that I want to encourage as many people as possible to work with him. Sequence gets a lot of bad reviews and it very nearly put me off but meeting Daniel in person and reading the positive reviews about him persuaded me to give him a try. I haven't regretted it for one minute. As a first time buyer he is exactly the kind of person I wanted to work with - calm, considerate, patient and generous-spirited - not to mention highly informed. I have never felt pressured, his advice has been excellent, he has always been available to answer my queries, and he has been willing to think "outside the box" throughout which has been brilliant. I highly recommend Daniel to anyone looking to take on a mortgage advisor. I am incredibly grateful I came across him.

Rachel · 11 October 2024

★★★★★ 5/5

Google

From start to finish Fox and Sons were excellent. They managed to sell our house very quickly and everything was completed in 2 months. All of the staff at the Burgess Hill were very helpful and very professional. I would thoroughly recommend them if you need a good Estate Agent.

Jane · 11 October 2025

★★★★★ 5/5

Google

We had a super fantastic experience with Fox and Sons in Burgess Hill.Every member of the Agency,including mortgage advisor👌were extremely helpful, professional and understanding. When we hit the wall with the buyer solicitor,we felt like they really cared and tried their best to help,we could pop in or call for reassurance and they would always be patient and helpful. 100%recommended.

B · 11 August 2026

★★★★★ 5/5

Google

Just wanted to share the positive experience we had with Ciaran when viewing some properties. We have viewed over 15 in last few weeks with multiple agents however, Ciaran was polite, well dressed, well Informed about the property and gave us time to ask questions and we never felt rushed. Thank you for the calm and positive experience during a stressful time for us which I can guarantee is not delivered by all agents.

Debbie · 11 October 2024

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

Daniel has been absolutely essential in our home purchase, helping us track down insurance in a tricky situation (and getting us a lower mortgage rate to boot). He's been an incredible partner. Jade has been enjoyable to work with as well, helping us navigate a purchase that seemed destined to fall apart multiple times. Many thanks to both and the whole team for helping us navigate our first home purchase in the UK.

Nate · 11 October 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 5/5

Google

I just wanted to post a positive review for Fox and Sons in Burgess Hill. James and Jade have been particularly helpful , being both polite and professional and giving good advise about selling my parents bungalow, advising about selling price , sorting out viewings and ultimately getting us a really good deal Great work guys. Can't wait to use Fox and sons again.

Colin · 11 May 2026

★★★★★ 5/5

Google

Just wanted to share the positive experience we had with Ciaran when viewing some properties. We have viewed over 15 in last few weeks with multiple agents however, Ciaran was polite, well dressed, well Informed about the property and gave us time to ask questions and we never felt rushed. Thank you for the calm and positive experience during a stressful time for us which I can guarantee is not delivered by all agents.

Debbie · 26 July 2024

★★★★★ 5/5

Google

We have had the pleasure to work with Ryan, Jade and Adam, as well as Rob from the mortgage team. They have helped us navigate a complex sale, and never stopped providing us updates and support towards a successful purchase. Thank you team, we are loving our new home!

Emilie · 11 August 2026

★★★★★ 5/5

Google

I found Fox and Sons very professional in all my dealings with them and all staff were both knowledgeable and happy to help. I mainly liaised with James Collins who I found particularly helpful and he deserves specific thanks from myself for his assistance.

Chris · 11 September 2026

★★★★★ 5/5

Google

I worked with Daniel Everest when I relocated and he was amazing so kind, explained everything thoroughly and constantly updated me through the process and was so knowledgable and worked really hard to get me the best deal. I can’t fault him and would recommend working with him to anyone he’s a superstar

Kathryn · 22 April 2025

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 5/5

Google

I can not recommend Daniel Everest enough! He was reassuring and honest from the beginning, he has worked incredibly hard at every stage of our mortgage application. He went above and beyond, staying in constant contact throughout the whole process and provided invaluable guidance especially because I had know idea what the buying process was like in the uk nothing was too much trouble. Daniel is passionate about his job which is clearly seen in his level of professionalism ensuring we had a good understanding and our needs were met. I would highly recommend Daniel to anyone l couldn’t fault him. Thank you Daniel

Alysha · 25 October 2023

★★★★★ 5/5

Google

We had a very turbulent time selling our house and after several agent changes, Fox & Sons really came through for us. Ryan & Jamie worked really hard to get us our viewings and always kept us updated throughout the whole process. Jade has been wonderful and went above and beyond for us in completing our sale and always keeping us informed at every stage which kept my mind at ease. Thank you to all in the Burgess Hill branch involved in our house sale. We wouldn’t hesitate to recommend and use them again in the future.

Elise · 25 October 2023

★★★★★ 5/5

Google

My partner, Fran and I have been very impressed with Jamie Cooksley. He has been so nice and so professional in the way he has worked trying to sell my house. He is always in touch with me and giving me feedback from clients that have viewed my property. My circumstances have changed and I have decided to stay put for the time being. I would have no hesitation in recommending Jamie at Fox & Sons and will certainly be happy to deal with him again if I decide to sell in the future.

John · 11 October 2025

★★★★★ 5/5

Google

Fox & Sons BH acted for us in both the sale of our house & the purchase of our new home both in Burgess Hill, we have to say they were fantastic specially as we had a few issues with Solicitors, nothing was to much trouble & the team there gave us 100% help & support. We highly recommend them & have no hesitation in giving them 5 🌟🌟🌟🌟🌟 …

Colin · 11 January 2026

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023