Every review we hold for the Buntingford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery professional team, sold our house quickly. Extremely good photographs and marketing, and the after sales service is second to none. Kicks other estate agents out of the park, highly recommended.
Alf · 23 May 2025
Agent replied · 12 November 2025
Alf, what a lovely review. Thank you for your kind words it has been an absolute pleasure. You certainly made it easy for us with such a beautiful home. And also credit to whoever looks after the garden, in all my 38 years doing this job, yours is their at the top end.
★★★★★ 5/5
GoogleWill was friendly, knowledgeable, willing to go above and beyond to get the sale over the line. Would recommend and use again
Ruth · 21 June 2023
Agent replied · 20 June 2024
Hi Ruth, I hope all has calmed down a bit for you now and looking forward to a peaceful Christmas and a prosperous new year. Regards Will
★★★★★ 5/5
GoogleThey were superb, and wonderfully efficient. I had a problem with the deed that needed altering when I sold my late mother's property. The builders dragged their feet, but Blunts kept on and on at them and hardly charged me anything for doing this! I was expecting a big bill based on all the phone calls, document changes and e-mails they had to do. Thanks so much for making this difficult time following my mother's death as easy as it possibly could be.
Carrie · 22 June 2017
★★★★★ 1/5
GoogleAbsolutely appalling service; we were given different moving dates by different people and then told no such thing happened; suspicious fees, no compassion with reference times, even with a 1 year old in the hospital! We were treated like children and the service we received was almost like they were doing us a favour - the stereotype of letting agents really held up with this business, if it wasn't so upsetting and with one of us facing homelessness with a child as a result of them telling us the wrong date - it would be a fantastic premise for a comedy show. Landlords and prospective renters beware! If I could give 0 stars I would. Very disappointing and upsetting experience, go with another, less parasitic letting agent!
Shian · 21 June 2022
Agent replied · 20 June 2024
Thanks for the feedback Shian and I sympathise with your situation.
However after four weeks and despite our constant chasing we still do not have the necessary references from all parties to create a suitable tenancy, a process that normally takes less than 2 weeks. No letting agent would be able to procced on this basis. It is for this reason that our landlord decided withdraw from the proposed tenancy agreement.
★★★★★ 1/5
Googlenot very transparent, I had to pull my offer, it cost me time and money.
Govind · 22 October 2025
Agent replied · 12 November 2025
Dear Govind, thank your time this morning. As mentioned as estate agents we are lawfully obliged to disclose the terms of the lease, which we did do. However we are not solicitors and cannot advise on details contained in the lease and … More
★★★★★ 5/5
GoogleMartin, Will and the team provided an excellent and supportive service under trying circumstances with onward vendors. Highly recommended.
Howard · 21 June 2023
Agent replied · 20 June 2024
Howard, it’s been trying at times but you and Mrs Evans have been a delight to act for and I wish you every happiness in your new apartment best wishes Will
★★★★★ 5/5
GoogleI highly recommend H&P.
They were the most prepared and most knowledgable of all the estate agents who came to value the house. Their fees are competitive, they use a professional photographer for the online listings, and the staff were friendly and very responsive to queries.
They also found us buyers immediately after the house going on the market.
We have dealt with a number of estate agents over the years locally and in other places, and H&P are the agents we would recommend the highest.PositiveResponsiveness, Quality, Professionalism, Value
Zachary · 30 August 2021
Agent replied · 20 June 2024
Thank you Laura, and all of us at Holden and Prescott wish you all the best in your new home best regards Will
★★★★★ 4/5
GoogleArranged viewings, good communication. Well organised and a good team.
Jason · 22 October 2025
Agent replied · 12 November 2025
Thank you Jason. Great to meet you and and all the best in your future plans Regards Will
★★★★★ 5/5
GoogleExcellent polite, friendly and efficient service by very helpful staff
David · 22 October 2025
Agent replied · 12 November 2025
Mr O'Keefe, our paths crocs once again. Thank you for your help on this one with the land registry issues etc could have been a lot harder without your tenacity best Will
★★★★★ 5/5
GoogleGreat communication and keeping us up-to-date always friendly and patient thanks for a great service
Lorraine · 2 September 2025
Agent replied · 9 September 2025
Thanks Lorraine kind words indeed. All the best and thank you for your business Will
★★★★★ 1/5
GoogleThey might be great for landlords, but pretty subpar for prospective tenants. I had a property viewing organised which was let before I arrived. No one bothered calling me to cancel the viewing, and I only found out from revisiting the advert on the day. Super rude.
Reply: Nope, you didn't do any of those things. The person I spoke to admitted fault, and said I'd have "first dibs" on the next place that came up. Pro-tip: "I'm sorry you didn't get the message" isn't actually an apology 😉
David · 21 June 2021
Agent replied · 20 June 2024
Thanks for your comments David and taking the time to forward your experience. We did however call, text and email the day before the viewing was due confirming that the property had been let that day and therefore the need to cancel the viewing. Apologies if you never managed to pick up any of these messages of which copies are on the file as being sent the day before.
★★★★★ 1/5
GoogleArranged the afternoon to have a 4pm viewing made a phone call to say we had turned up and waiting only to be told SORRY we have let it out earlier and there is no one coming to show you around thank you for
your very poor customer care
Steve · 25 July 2025
★★★★★ 5/5
GoogleExcellent service and very helpful.
The only down point is that they don't cover Cumbria!!!
Martin · 12 August 2025
Agent replied · 9 September 2025
Sounds like a great place for our next office…. Thanks Martin for your kind words Will
★★★★★ 5/5
GoogleWe've used H&P for rentals and several house sales and we always got the deals done very promptly and at a price that we were happy with. There's no point trying to save money going with the cheap online agents. You need the personal touch and a proper idea of what your house is worth. Many thanks guys!
Gary · 24 September 2023
Agent replied · 20 June 2024
Gary it is always a pleasure and I now hope you have very many happy times in Clarke Lane. All the best to all regards Will
★★★★★ 5/5
GoogleThe team provided an excellent professional service, in particular Harvey who handled any challenges in the sale process with efficency and diligence.
Joseph · 25 August 2024
★★★★★ 5/5
GoogleThere is a reason they are the uk's number 1 Estate agents.
Go in for yourself to find out why.
Dave · 21 June 2022
Agent replied · 20 June 2024
Cheers Dave, a true gent. Take care Will
★★★★★ 4/5
GoogleGreat service from Ben and team throughout our purchase. They kept us updated on progress in what turned out to be a long and complex chain ! Always polite and good humoured, many thanks
Tracey · 22 June 2018
Agent replied · 20 June 2024
Thanks Tracey, moving house can be quite stressful and sometimes brings out the best and worst in people, humour often helps ! I wish you all the best in your new home. Best Regards Will Prescott
★★★★★ 1/5
GoogleNot only were this agent completely incompetent at bringing any offers, their specialist subject was cancelled viewings and just shouting at me if I asked any questions that caught them out, for example ‘how are you here with the keys when there is a viewing at my property right now?’ Cue shouting. ‘Yes you have great online statistics but you haven’t sold my house so your statistics aren’t working for me’ Cue shouting. They rest on their laurels of being well established in the area, rather than just doing their job. I would never recommend this agent and would warn against their bratty misogynistic behaviour at all costs.
Liberty · 22 June 2019
Agent replied · 20 June 2024
We regret not being able to introduce a suitable buyer, but with regards your comments, the viewer had called to cancel the viewing, hence we were not at the house to do the viewing and therefore the keys were in the office. Statisitics dont lie and our figures come from Rightmove, an independent source and sometimes vendors just want too much money for their property and the market is not prepared to pay. We will continue being honest and open with vendors and purchasers alike as it has worked so well for us over the past 20 years
★★★★★ 5/5
GoogleWouldn’t have anyone else sell my property. From the valuation to the listing to the photos. All top tier service. I was kept up to date by the lovely Fiona and Jack throughout what should have been a stressful time. It’s also so lovely to see Will (owner) so heavily involved. Thanks for everything. Highly recommended.
Annabel · 21 June 2023
Agent replied · 20 June 2024
Annabel as always a pleasure and no doubt our paths will cross in the future. All the best in 2023 and beyond Will
★★★★★ 5/5
GoogleThis agent acted for me in the sale of property via an informal tender process. I received an excellent and highly professional service. Will Prescott gave sound advice and I found his staff very helpful and responsive to my communications and requests. I recommend this agent.
Chris · 22 January 2024
Agent replied · 20 June 2024
Thanks Chris, I am glad the result was successful. Sometimes it is wise to take a step back and plan what is the best way forward and in this instance it worked a trick . Kind regards Will
★★★★★ 5/5
Googleperfect thank you for everything
Milan · 6 September 2025
Agent replied · 9 September 2025
Milan, the pleasure was ours. You were a delight to deal with. Our warmest wishes Will and all at H&P
★★★★★ 5/5
GoogleVery pleased with the photos take, which portrayed the house in an excellent light, the advice when fixing the sales price, and the subsequent negotiation with the Buyer. H&P did their best to placate my Buyer when the conveyancing took an inordinate time, and helped me to handle the stress caused by such delays.
Hamish · 21 June 2023
Agent replied · 20 June 2024
Hamish, you have been a pleasure from start to finish and although slightly stressful at times we got there in the end and thank you for all your help and assistance along the way - teamwork !! Regards Will
★★★★★ 5/5
GoogleIgnore the reputation that a lot of estate agents have.What a super ,friendly estate agents Holden is.And the after sales service for my son was fast and so helpful.Thank You Will!
Diana · 22 June 2018
Agent replied · 20 June 2024
Thank you so much Diana, it was a pleasure to be of service to you and your son. Good luck and thanks again for the lovely review, Will of Holden & Prescott
★★★★★ 5/5
GoogleReviewing as an ex-tenant.
We recently moved out of our HP-managed property, as we were moving out of the area.
Genuinely, they've been a great agency. We've had a few problems in the property (and quite large ones at that, boiler related etc.), but these were sorted out very quickly and professionally. During the time when they were conducting viewings on our property before we moved, we were always given plenty of notice as well.
I highly recommend them.
Jess · 22 June 2016
Agent replied · 20 June 2024
Thank you for your kind comments and superb rating it is much appreciated. Regards all at Holden and Prescott
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