Every review we hold for the Bude office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTotally incompetent
The most incompetent, unprofessional and downright dishonest Estate agents you will ever come across. They have consistently lied to us about the property we were purchasing, at one point saying our offer was accepted and then we find out they were still taking viewings. Prior to that another property we were bidding on was sold to someone else at below market price without even having the decency to ring us and ask if we would like to increase our bid. Time and again our calls go unanswered and the lady who works there is incredibly rude and needs to work on her customer service skills. I urge people not to use them as you have many options in the area. We have lost track of the lies they've told us. In a nutshell their lies and incompetence have left us in a really awkward position that had they just been honest with us, we wouldn't be in.
Nick · 2 September 2021
★★★★★ 1/5
TrustpilotAppalling. Unprofessional and dishonest
Appalling. We now have to find a property at short notice because they lied to us. They take no responsibility whatsoever and make stuff up constantly!! Have been in communication with them for WEEKS trying to secure a property. Then they told us we had secured a property and then backtracked!! They fobbed us off for weeks and wasted our time. Unsure if they’re just incompetent or deliberately messing us about. I made a complaint and they’ve refused to call me back to discuss it. Utterly unprofessional, dishonest throughout and have absolutely no consideration for the fact that they are messing with people’s lives.
Unhappy · 18 June 2020
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs. Unprofessional, Liars, Useless, Time wasters. Have tried to buy a house from Bond Oxborough Phillips since February, but have had nothing but lies, failed promises and misleading information (Property advertised as immediately available, finished flooring etc - none of which has happened or has been done). It has been disastrous from start to finish on the side of Bond Oxborough Phillps and the staff involved should be ashamed that they couldnt sell a house to first time buyers who were ready to go. I have had to constantly chase for forward progress, to no avail.The business is a shambles. I am very glad that I will never EVER have to deal with Bond Oxborough Phillips again.
SBOLTON · 3 December 2019
★★★★★ 5/5
FacebookGreat help and support for our rental; great staff and communication couldn't have been better, highly recommend.
Lufflands · 14 April 2025
★★★★★ 5/5
TrustpilotExcellent and professional service
I cannot recommend Bond Oxborough Phillips highly enough. The whole team from original valuation by Mark, viewings by Robin and Elliot and sales support (and much more) by Emma, provided service that has been excellent. They have remained calm and professional and ultimately helped me to reach exchange of contracts - taking much of stress off my shoulders! I would have given 10 stars if they were available!
Sarah · 16 August 2021
★★★★★ 5/5
GoogleAbsolutely brilliant Estate Agents!
We have used BOP for quite a few property purchases & sales over the years & I can't praise them enough. Always readily available to answer any questions & the whole team are very helpful & professional.
Thanks so much all of you.
Sue · 11 October 2023
★★★★★ 5/5
GoogleSuperb support from Alex & Tracy in my recent purchase. So friendly, always wanting to go the extra mile and very responsive to emails & calls. Highly recommend the whole team. Thank you
Steve · 11 October 2021
Agent replied · 10 November 2024
Thank you Steve for your kind words! We wish you many happy returns with your new property!
★★★★★ 5/5
FacebookBond Oxborough Phillips have a very friendly and approachable team that will go that extra bit to help sell your house or if you are buying through them provide the best information to help get the right home for you. They also have a very good letting team which we have also used to our 100% satisfaction. If your thinking of moving talk to BOP!😀
Dennis · 2 September 2021
★★★★★ 5/5
GoogleFriendly and knowledgeable people to deal with.
Warren · 11 October 2023
Agent replied · 10 November 2024
Thank you for your kind words.
★★★★★ 5/5
GoogleGreat service Alex, many thanks, Tony
Tony · 11 October 2023
Agent replied · 10 November 2024
Thank you for your kind words Tony.
★★★★★ 5/5
GoogleFantastic service received by the whole team, so friendly and on the ball. Highly recommend.
Jyoti · 23 October 2024
★★★★★ 5/5
GoogleWow! The service, customer care, communication and just everything was utterly brilliant. A credit to Estate Agents in general. Would highly recommend. Thank you x
Brian · 22 March 2024
★★★★★ 5/5
GoogleVery professional, friendly and extremely helpful simply the best highly recommended
Margaret · 11 October 2022
Agent replied · 10 November 2024
Thank you very much for your kind words we wish you many happy returns in your new home.
★★★★★ 5/5
GoogleWe have been completely satisfied with the service given and were kept informed every step of the way could not have asked for a better service it was stress free.
Anthony · 11 October 2023
★★★★★ 1/5
GoogleShop staff were fine. Sales progressor who works from home was not.
Steven · 26 May 2024
★★★★★ 5/5
GoogleNothing was too much trouble and were more than happy to show us around multiple properties when we were in the area. Always returned our calls and dealt with all aspects of our purchase extremely efficiently. Everyone very friendly and made us feel valued.
Highly recommended.
Russell · 11 November 2020
★★★★★ 5/5
GoogleWe have used Bond Oxborough to rent a property, and we have also used their service to sell and purchase properties. In all respects they are professional, friendly and efficient and I would recommend their services to anyone.
Ken · 11 October 2021
★★★★★ 5/5
FacebookI would definitely recommend BOP. I normally deal with Neve who is an absolute pleasure to deal with - very friendly, helpful quick to responsive to sort anything out.
Leonie · 5 May 2022
★★★★★ 1/5
FacebookThey can't.. Very rude people
Sue · 24 October 2020
Agent replied · 19 March 2026
Hi, how are you? I thought I should stop and say hello, I believe in the proverb that you can't meet better people if you do not meet strangers.. I have tried several times to send you a friend request but it's not going through. Do you mind trying from your side? I will be happy to be friends with you. If you find this message embarrassing please pardon my manners. Thank you.
★★★★★ 1/5
TrustpilotTotal waste of time
Total waste of time, filled in the online viewing request form twice this week for a viewing of the same property. Had no reply or acknowledgement for either request. Obviously no commitment to the vendor.
Keith · 10 April 2021
★★★★★ 5/5
GoogleVery polite , professional service , marketing advice very clear and succinct.
Paul · 11 October 2023
★★★★★ 5/5
FacebookVery helpful, nothing too much trouble when I had to ring them and if the person I needed to speak to was not available, I got a call back very promptly.
Penny · 9 February 2021
★★★★★ 5/5
FacebookWe are in the process of buying a property with the help of Deb from BOP who has provided a highly professional and helpful service.
Gill · 15 November 2021
★★★★★ 5/5
GoogleFriendly and helpful staff.
Accommodating service.
Jennifer · 11 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
