Trusted Agent profile · Buckinghamshire
★★★★★
1,826 reviews across 2 platforms
5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE
Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,826 reviews on two platforms, including 406 Google reviews rated 4.5.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
1/5
TrustpilotInefficient, stressful and costly
Inefficient, stressful and extremely costly. I used Romans for both Sales and Lettings, both experiences left me feeling I should have managed both processes independently as I, along with my solicitor, did 99% of the work. This would have meant far less stress and cost being incurred in both instances.
5/5
TrustpilotCeri at Romans has been exceptional to…
Ceri at Romans has been exceptional to work with. Always fast with a response and ensures all needs are taken care of quickly and with a high standard.
5/5
GoogleWe are renting with Romans for more than 5 years and Happy with the service they provide, especially from Stacey Cowap, always helping with our requests.
5/5
TrustpilotThey have been really personable
They have been really personable, quick & efficient to date.
Dear AdamThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotExcellent communication
Excellent communication. Kept us informed at all times and very quick to respond to queries. Would definitely recommend.
5/5
Trustpilothad any questions all I had to do is…
had any questions all I had to do is contact my estate agent and he replied very quickly. Very friendly company.Click to
5/5
TrustpilotThank you
The stars go to the customer service team at Romans thank you
Hi Truth Hurts,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Helpful and good communication. Down to earth and a pleasure to deal with.
5/5
Google3 months into the tenancy and no issues. Good communications and customer service.
Hi Marcin Thank you for the recent 5 star review of our High Wycombe branch. We are glad that the team have been able to provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
4/5
TrustpilotFriendly and Professional.
Friendly, effective and efficient, would recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat friendly service
Great friendly service, good communications. Good work to find a buyer so quickly for us.Thank you to the team
1/5
TrustpilotAvoid avoid avoid
Bad from start to finish. We were tenants in a property they rented out. Annual charges of £117.50, rude and patronising service, random charges out of nowhere.Unfortunately, tenants don't really have a choice in who they use. But landlords do, and I implore all landlords to use someone else.
5/5
TrustpilotReliable
Very helpful and professional with prompt support.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRomans were excellent. Professional, approachable and extremely helpful in selling our property. I highly recommend them.
2/5
GoogleNot to much information given to house searching
Pedro Santos, we truly appreciate your honest feedback and ask that you contact the Branch should you require further information. Kind regards, Customer Relations
1/5
TrustpilotCaversham lettings
Do not even bother... Waste of time and energy.
Dear Katerina,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleExtremely helpful staff on all levels, I would certainly recommend using Romans
Hi Sandra Thank you for taking the time to review your recent experience with our High Wycombe branch. It's pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
1/5
TrustpilotAvoid all costs
Avoid all costs. Woodley Romans manipulating the rental prices in the Woodley area.
1/5
Trustpilotvery bullsh*t the company
very bullsh*t the company - Basingstoke.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotFirst to take money but last to fix the…
First to take money but last to fix the problem. Waiting for months for someone to fix the heating and other things.Terrible customer service
5/5
TrustpilotRomans were excellent
Romans were excellent. Professional, approachable and extremely helpful in selling our property. I highly recommend them.
4/5
TrustpilotFriendly service
This is my first time renting and everyone was helpful and friendlt
5/5
TrustpilotEfficient service
Required information from Romans.Ceri Evans the property manager from Winchester dealt with the request very quickly. I have always received efficient service from Romans.
5/5
TrustpilotExcellent services from Taylor
Excellent services from Taylor! He is always warm, kind and helpful. I’m loving the place I live.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Buckinghamshire office has 1,826 reviews across two platforms: 406 on Google, 1,420 on Trustpilot (across the whole business).
Romans Buckinghamshire is rated 4.2 out of 5 across all 1,826 reviews, and 4.5 out of 5 on Google from 406 reviews.
Romans Buckinghamshire, 5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE.
