Trusted Agent profile · Buckinghamshire
★★★★★
1,830 reviews across 2 platforms
5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE
Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,830 reviews on two platforms, including 406 Google reviews rated 4.5.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotLisa Fazal the Property Manager
Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.
Dear GrahamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotFirst property that i have rented through this company
First property that i have rented through Romans, Some staff there are absolutely amazing and a god send until they have your money, and then it can feel like you are jumping through what ever hoops they throw at you. The day before i was due to move in, they didn't even have record of me transferring 2.5K to them. Roll on no more agent's fees because these are beyond excessive!
5/5
TrustpilotRomans Tilehurst cares
Was assisted by Nathan, Mark and Lorraine in securing a rental property. This was after a couple of letdowns from other agencies. They were responsive, caring and acted with integrity! 5 stars to the team.
5/5
TrustpilotThanks
Thanks again for all your help in finding a rental property Nathan and Steve very helpful
Dear Stu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was so pleased with the property manager’s response
I was so pleased with the property manager’s swift response and he really helped solve our issues. Jack thank you so much
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecommended
The sale of the property was handled well. The agents were friendly and helpful and communication was good throughout the process.
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston always has quick response on my…
Aston always has quick response on my urgent issue. Very high efficiency to arrange the engineer coming to fix it. Thank you.
Dear Silvia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupreme service
What made my experience awesome, is the fast service and professionalism from Romans Swindon team.
Dear EdgarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
Trustpilotnot the best...
Had some quite unpleasant experiences after moving in, but in the end they were resolved, with the help of Anca.
Dear Yoanna,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotUnproffesional
Unproffesional! Have 2 viewings. One was late and the other one noone even come to show the property!So dissapointed. Never again
5/5
TrustpilotExcellent service
The sale of my property was handled very efficiently and I was kept fully informed of progress every step of the way.
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery responsive and delivered on…
Very responsive and delivered on everything the said they would do . Organised an open day and kept us informed with the timings of the viewings etc. An easy sale for us. 1st viewing and the asking price.
5/5
Google10/10 done everything you expect, Stephanie was a huge help can’t wait to buy from you again
5/5
GoogleEven though we withdrew our house from the market , the service and care we received from Romans was second to none. When the market changes and we are ready to move we will definitely be using Romans to sell our house. Thanks
5/5
GoogleMo has been extremely helpful, knowledgeable and has good communication skills. He does what he says he will do and is trying hard to find us something. A credit to Romans!
5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBeyond helpful estate agents
Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.
5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
5/5
TrustpilotGood service
Excellent support from Wendy and Kimberley in sorting out some issues which we have been stuck up with some tenants.
5/5
GoogleA lovely chap called Lewis showed us around our new property and helped us move swimmingly. Great service and great people :)
Dear Charles, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleNow too large. Never know what part of the organisation you are talking to or where the person is. All the local knowledge and people have been replaced with people far removed from the locality
Hi Norman, thanks for taking the time to leave feedback about your experience with us, we always want to deliver a 5* level of service to our customers and regret that the size and structure of our business has had a negative impact on your experience with us. We do have centralised teams such as our property management and accounts teams but still aim provide expert local knowledge as recognise how important this is in our industry. Our lettings business is comprised of a number of different departments and teams, we appreciate that some Landlords find it more beneficial to have one local point of contact for all matters relating to the management of their property. Here at Romans your designated property manager will be the main point of contact throughout your dealings with us and they will of course attempt to offer assistance wherever possible, as I’m sure you can appreciate your property manager may not always be the best placed person to answer queries relating to re-marketing of the property or account discrepancies and so by having different departments and teams who possess such knowledge and expertise then it allows them to direct you to someone within the business who can assist. We hope the above helps provide you some clarity to our structure, we really hope that moving forward we are able to restore some of your faith in our service and improve your experience with us. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Romans
1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotDonna-Marie Brant, Rental Property Manager
I would like to review for Donna-Marie Brant, who is my Property Manager. I have always found her to be efficient, knowledgeable and helpful. I would like to keep up this relationship, as it has worked well.
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