Trusted Agent profile · Buckinghamshire
★★★★★
1,830 reviews across 2 platforms
5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE
Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,830 reviews on two platforms, including 406 Google reviews rated 4.5.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotReally lovely guys
Really lovely guys, very friendly and nothing was too much trouble. Both Max and Matthew in the Sandhurst branch i can't recommend enough.
Dear Lisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic experience
Fantastic experience! Their service has been amazing! James, Sapphire and Stephanie are a credit to Romans!
Dear ZenabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSuper efficient and professional
The apartment I have rented if managed by Isabella York. What a fantastic professional, super efficient, excellent communication skills and always accessible and helpful. What an asset to the Romans team!
5/5
TrustpilotOwner
I let a property through Romans for the last 26 years. The property was let on a fully managed basis. The service received has been good, knowledgeable and helpful with the last property manager Denise exceptional.
5/5
GoogleFrancesca at Romans Sales in High Wycombe sold my property within just a few days. She was professional, efficient and friendly. I cannot recommend her highly enough.
5/5
Trustpilotgreat service
great service, super helpful and ready to answer all questions
Dear Mariana FerreiraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat communication
Great communication. Happy to answer any questions I asked feel happy that they will see through till the end.
Dear Julie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Support!
Romans were amazing at helping myself and my partner find our first home! Mark supported us every step of the way, we couldn’t have asked for a better experience! Thank you Romans!
1/5
TrustpilotAppalling service from the start
Appalling service from the start, felt very let down and lied to. Will never use Roman's again
Dear Becky Cox,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAston did our property visit the other…
Aston did our property visit the other day. Very polite and professional, visit didn't disturb our family time.
Dear Daniela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotViewing with Ema
I really enjoyed the viewing provided by Ema!! She gave us lots of useful information and was very quick to respond!!
Dear Begonia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThe staff was never responsive
The staff was never responsive, absolutely passive and totally opportunistic. First to take money, last to fix the issue. Absolute scam!Terrible service!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotThanks for "Kimberley Garcia Jones"…
Thanks for "Kimberley Garcia Jones" for all help and support that provided me
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic service..
The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.Very professional, caring and supportive.Always use this company for a service that will not be surpassed.
5/5
GoogleStephanie and Charlotte really helped the process move smoothly and efficiently! Thank you so much for helping me buy my first home, and being so helpful and putting me at ease :)
Hi Krystyna Many thanks for your great review. We are pleased that Charlotte and Stephanie could be of such assistance and ensure you had a smooth move. We will be sure to pass your feedback on. Kind regards Romans
5/5
TrustpilotHave received clear and helpful advice…
Have received clear and helpful advice and been kept in the loop throughout the process to date.
Dear Giles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotTerrible and untrustworthy estate agent
Terrible and untrustworthy estate agents, after leaving they then make up lies to try and steel your deposit money, Should be reported to trading standards!!
Dear ElizabethWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotReally Happy with Kimberley Garcia (…
Really Happy with Kimberley Garcia ( Property manager)..Always very helpful & reliable.. Looking after our property & tenants very well...Landlord :)
Dear Maisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEveryone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
Dear Polly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHave never seen rudeness like it!
Have rented from Romans in Winchester for 5 years, worst company I have ever letted from. Useless, rude, and unhelpful. Steer clear if possible.
Dear RyanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
1/5
GooglePathetic excuse for an estate agent. Several back and forth emails and calls. Shambles for management 👍 …
Dear Nafeesa We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
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