Trusted Agent profile · Buckinghamshire
★★★★★
279 reviews across 2 platforms
73 High Street, Burnham, SL1 7JX, Buckinghamshire, SL1 7JX
Frost Partnership's office in Buckinghamshire, at 73 High Street, is rated 4.2 out of 5 across 279 reviews on two platforms, including 215 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful service from Gerrards Cross
Wonderful service all round from Matthew and team at the Gerrards Cross branch. Pleasure to work with, easy to contact and quick and efficient to respond. Patiently waited for 1 whole year for the complex property probate to go through. Would 100% recommend.
5/5
GoogleWe have used Frost for renting and now purchasing a property. Wendy and Megan have been absolutely fantastic for us throughout both journeys. Highly recommended.
Hi James - Thank you so much for your 5 star Google review for our Burnham team. We are delighted to hear that they were fantastic for you throughout both rental and purchase and that they are highly recommended by you. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI have been dealing with Wendy for several years now and only like dealing with her. Wendy always aims to match the right tenants with the right landlord making life easier in the long term.
Hi Victor - Thank you so much for taking the time to leave this fantastic 5* review for Wendy from our Burnham Lettings team. We are delighted to hear that Wendy always aims to match the right tenants with the right landlord making life easier. We will pass your comments on to her and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleThanks to the team at The Frost Partnership we were able to move in without a hitch. Wendy looked after us superbly and was always on hand if we had any questions. Would highly recommend!
Hi Steve - Thank you so much for taking the time to write this fabulous 5 star review for Wendy from our Burnham Lettings team. It’s great to read that you were able to move in without a hitch and would recommend The Frost Partnership. We will pass your comments on to Wendy and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotRogues.
The Frost Partnership Estate Agents Staines-upon-Thames146-148 High St, Staines TW18 4AHEstate agentMichael TheNeverendingTBR1505 points 9 months agoLived in the Town Hall building in Staines-upon-Thames for a year. The flat was freezing cold in the winter, I've got kids so it was absolutely dreadful for them too. The windows are wooden so the heat just goes straight out. But more to the point, the central heating was ridiculous - they never heated up and were lukewarm to the touch. The ceiling leaked, the window sills inside leaked, water came through the wooden windows. It was just a horrible place to live. All throughout this years tenancy agreement we paid £1350 a month. When we announced we were leaving they hit us with bills. They took our deposit. Charged us for cleaning the apartment once we left. Charged us for painting the apartment once we left. Even charged us £45 for removing some Blu-tac marks on the wall, even though they charged us to paint the place. I've correspondence letters and emails and the PDF file of the bill they hit us with. I just wish I could do something about it. But I warn you, do not trust these rogues!!!!
5/5
GoogleDavid and Jill have both been amazing with the sale of my father’s flat. They have been nothing but helpful and communicative throughout and made the process a lot less stressful.
Thank you so much for taking the time to write this amazing 5* review for our Burnham Sales team. We are delighted to hear that David and Gill made the process a lot less stressful. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleOverall we had a good experience in our home purchase with the agent. 😊. Megan assisted us brilliantly. …
Thank you so much for taking the time to write this 5* Google review for Megan and our Burnham Sales team. We are delighted to hear that you had a good experience in your home and that Megan assisted you brilliantly. We will pass your comments on to her and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
5/5
GoogleWendy and David have been brilliant in helping me with my parents flat . I live in London and it was really helpful that I could leave it with them to manage and sell. Thank you
Thank you so much for taking the time to write this fantastic 5 star review for Wendy and David from our Burnham team. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe both bought and sold through Frost in Burnham. Fantastic service on both sides throughout. Our has was originally up for sale with another agent and the experience was terrible, as soon as we changed to Frost this completely changed. A team of really nice people, would highly recommend using Frost to anyone.
Hi David, Many thanks for taking the time to write this 5* review for the Burnham team. We're delighted to hear that you received a friendly, professional and helpful service for both the sale and purchase of your properties. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleMark at Frost was fantastic during our process. Weird situation as he was not our estate agent but was the estate agent of the house we were purchasing. His advice, guidance and pro active nature ensured we got our process across the line.PositiveResponsiveness, Quality, Professionalism
Hi Richard. Many thanks for taking the time to write this 5* review for Mark from our Burnham team. We are delighted to read that he provided you with advice and guidance and ensured you got your process across the line . Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
5/5
GoogleAmazing service from Wendy in Burnham with helping us find a property - polite , pleasant and nothing was never too much trouble when contacting Wendy - thank you very much for all your help
Hi Jeremy - Many thanks for this fantastic 5* review for Wendy from our Burnham Lettings team. We are delighted to hear that you received amazing service from Wendy and nothing was ever too much trouble. We will pass your comments on to her and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleThe team at Frost Burnham are really helpful and friendly - always return calls promptly and providing information quickly . I would recommend them to anyone - they reinstated my faith in estate agents !
Hi June - Thank you so much for your 5 star review for our Burnham team. We're so pleased to hear that they were really helpful, friendly and provided information quickly. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
5/5
GoogleMark and all of his team were extremely professional, friendly and knowledgeable in helping us to sell our house. They were respectful of our home when arranging visits and communicated very well throughout the process. We would definitely use them again and highly recommend them.
Hi Bhuppy, Thank you so much for taking the time to write this 5* review for Mark and the Burnham team. We're delighted to read that they were respectful, professional, friendly and knowledgeable throughout your property transaction. We will pass these super comments on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleThe team in the Burnham office were really helpful and in particular, Wendy, who through the whole process kept me informed and up to date always and was cheerful and friendly whilst being professional from start to finish. Thank you allPositiveResponsiveness, Quality, Professionalism, Value
Hi Emma Many thanks for taking the time to write this 5* review for Wendy and our Burnham team. We are delighted to read that you received an informative, friendly and professional property service from start to finish. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleThe Frost Partnership team were great during the sale of our flat - kept us updated, proactive in helping, and did extra bits for us during Covid. Would definitely recommend.
Hi Ingrid, Thank you. That's fantastic to hear; we're so pleased the Burnham Sales team were great during the sale of your flat. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏 Hasifah
5/5
GoogleThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%. Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date. Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
5/5
GooglePhenomenal service by Wendy, everything went so smoothly. Very happy with the new place.😊 …
Hi Daniel - Thank you so much for taking the time to write this 5* review for Wendy from our Burnham Lettings team. We are delighted to hear that you are happy with your new place and that everything went so smoothly. We will pass your comments on to her and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
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