Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUPDATE after seeing the owner's reply:
I appreciate the fact that you were very polite and proffesional during our conversation in the office, but I feel that your reply to my review is misleading to the public and this is unfair, so I will clarify.
As you know, we had a viewing booked with Nathan for the property on the 11th July. Later the same day, we discussed with Nathan and agreed that we would like to rent the house. Following this conversation, we received an e-mail letting us know we need to start the referencing process, together with the draft tenancy agreement, with the instructions to be signed by all 3 tenants after acknowledging the terms. All 3 tenants mentionend in the agreement signed and started the referencing process, paying the reference and holding fee by doing so.
After finalizing the referencing, I was told by Nathan that the following steps would only be for the landlord to release the energy certificate and we are set to move in on the 14th August - so all good.
As a confirmation to our referencing being successfull, we have received the tenancy guide on 16th July, with all 3 signatures from our side, stating that after signing the document, the acency is legally obligated to proceed with the steps for facilitating our move and also, as long as the holding fee is paid, we are entitled to move in on the agreed date and have the house taken off the internet.
On 20th July, we have received an e-mail from Nathan stating "I have just had a call from the landlord who has said he has rented the property to a family through a different agent! This means we can no longer proceed with your application".
You can imagine how big of a shock this proved to be, as, in order to obtain a reference from our current landlord, of course we had to inform him that we are leaving and moving out on the 14th August, as per the tennancy agreement. Nathan was very aware of this from the beginning.
We have agreed with Nathan to see a different house, on 21st July, but, as that unfortunately proved to be not suitable for us, we decided to keep looking. Everything seemed ok, we understood that it was not Nathan's fault if the landlord found a different agent.
Later that day, we started our online search for houses again and we happened to find the 46 Blackwater Drive property advertised by your agency on 5 different platforms. Thinking this seems very odd, we called your agency to ask if the house is still available. Here we can discuss about your accusation that we use a false name - please feel free to check the number used to make the call. It is my partner's phone number, also listed in the tenancy agreement, available to Nathan to see anytime, and the name used is the name that he goes by everyday, including at work. I appreciate it is your moral duty and job to stick by your colleague's side, but I believe it is a bit puerile to try and take the situation out of context and make it about the alleged "false name" used for the call.
After hearing that the property is still very much available (Nathan quite happily confirmed when we called for a quote), we booked a viewing on the day.
When we arrived at the property, we asked what happened, why is the house still advertised, if the landlord already rented to a family. The answer was that the family is still thinking about the house and that your agency still has the house up for rent just in case.As you know very well, we said that the only reason we came to the office was for Nathan to tell us the reson all this happened and to say that we will not go forward with a complaint as long as we get a single apology from him for putting us in the situation of having to move out soon but not having a house to move into, after going thorugh the whole renting process. He laughed and said we will never hear sorry from him. Fair enough.I fully understand that the landlord is not forced to give a reason for not wanting to rent to somebody, but our problem is that we were never told that he does not want to rent to us. Quite the opposite.
Roxana · 26 October 2020
Agent replied · 25 October 2024
You both viewed a property with us and applied to rent it, completing the referencing process satisfactorily. The Landlord of the property subsequently changed their mind and decided they did not want to proceed with renting the property and provided a reason for their decision. I appreciate this was very frustrating to you and no doubt caused you a great deal of inconvenience, for which we can only apologise. However the decision was outside of our control; it is ultimately the Landlord(s) of the property that can decide who they wish to rent to. In such a situation it falls to us to be the bearer of the bad news. One of our team members, Nathan worked hard to find you an alternative property and continues to do so. This is despite the fact that you booked a viewing under a false name on the same property the Landlord had advised you he did not want to rent to you. We have continued our efforts to find you alternative accommodation at the time of writing this reply.
★★★★★ 5/5
GoogleMartin Kemps are EXCELLENT Estate Agents - not only if you want to purchase a property, but their rental department is second to none. I bought a flat as an investment property with them over four years ago and they were thorough and extremely professional - making the experience very easy. I didn't have to worry or stress about anything and the process was painless. They now manage the property having found a reliable tenant immediately. I have NEVER had a problem at all. They deal with the tenants and make sure the property is being well kept. They go to the property and do regular checks, take photographs and always keep me informed. Martin Kemps sort out any problems with no fuss, even to changing light fittings or getting gas certificates. Everything is so easy with them that I decided to buy a second property which is actually a little out of their area, however, they still offered to manage it. Again they found perfect tenants and everything has been straightforward. If you are thinking of buying, renting or have a property that you want managed, I promise you, you could not find a better Estate Agent than Martin Kemp. I highly recommend them. A true 5* service!
Susan · 27 October 2018
★★★★★ 5/5
GoogleI have found the staff at Martin Kemps, specifically (alphabetically!) Emma, James, Nathan and Richard, to be extremely helpful and efficient. This included managing a tenanted flat in Aylesbury and then arranging for its sale, which was achieved in good time. As an executor living many miles away and never having visited the property, I had to rely a lot on the staff at Martin Kemps; I would heartily recommend their services to anyone looking for someone to manage their rented property or sell their property.PositiveResponsiveness, Quality, Professionalism, Value
John · 24 March 2022
Agent replied · 25 October 2024
Thank you John, for taking the time to provide a review and thank you for your custom.
★★★★★ 5/5
GoogleMartin Kemp manages Friary Court in the centre of Aylesbury. Since taking over the management Martin kemp have been exceptional in their professional, responsive, diligent and innovative approach to block management. At least once a year they communicate with all freeholders to check if there are any issues that need to be dealt with. This morning I received notification of enrolment into a new property management portal! I cant praise them enough I would have no hesitation in recommending Martin Kemp as managers for a block of flats.PositiveResponsiveness, Quality, Professionalism, Value
Afolake · 26 October 2021
Agent replied · 25 October 2024
Thank you very much for the review, and we are pleased you are liking the new portal!
★★★★★ 5/5
GoogleI've been dealing with Martin Kemp for 11 years through being a tenant at one off their landlords property. I've been treated with the up most respect all through that time. Any problems or queries I've had over the years has been dealt with positively , quickly and efficiently. Emma Belson in particular has been amazing. She has been professional from the start and lovely in the process. Brilliant estate agent. Five star's all the way!PositiveProfessionalism
Carol · 24 March 2022
Agent replied · 25 October 2024
Hello Carol. Thank you for your lovely review! We wish you all the best with your onward move.
★★★★★ 5/5
GoogleI have been a longterm client of Foster Kemp/Martin Kemp both as a landlord and for selling my property. In an industry not generally known for being trustworthy, this team are wonderful. They are incredibly professional, yet friendly and have guided me, advised me and held my hand through traumatic times. They have shown themselves to care what happens to their clients. They have gone out of their way (and way beyond what one would normally expect) to do their best by me and to get absolutely the best result for me. I always felt they were in my corner, not just trying to find the quickest answer so they could get paid and move on. I would definitely recommend them and personally, will never go anywhere else now.
Rhona · 24 March 2022
★★★★★ 5/5
GoogleAfter a lot of stress before Foster Kemp came on board, dealing with them has been a breath of fresh air in the sale of my property. As the newly appointed managing agent of our block of flats, they have very quickly attended to measures and paperwork needed to expedite things as much as possible. Their communication has been excellent. You really feel like they're on your side! Highly recommended.
Kate · 24 March 2023
★★★★★ 1/5
GoogleRubbish called them about commercial properties, was told the person responsible wasnt there but would get back to me, which they didn't! left 2 messages but still nothing.. So looks like their clients are getting pretty poor service at best.
Luckily I contacted another agent on other properties and received A1 treatment and all signed up now!
So Martin Kemps don't bother to call me if you ever do return calls that is! It'll be too little too late!
Paul · 26 October 2021
★★★★★ 5/5
GoogleI was meant to have posted this review ages ago but forgot, so sorry to everyone at Martin Kemps.
You sold my house for me in 2018 and I just wanted to let other potential homeowners know that if they are serious about moving then I doubt they will get a better service than the one I got from Martin Kemps.
I had been on the market with a larger agency when I instructed Philip from Martin Kemps. Everything he said they would do for me, they did. Constant updates, feedback and advice. The move went better than I had hoped, particularly as it was a separation, so not easy for anyone but Phil's knowledge and experience made life bearable.
It's very difficult, these days, to actually find a company who don't bullsh*t you or give you flannel but just good old-fashioned service, but that is Martin Kemps. Unfortunately, I have moved away but I've told my friends and, if you're reading this, then give Martin Kemps a call.
P.S. I have done this report as I see that Martin Kemps have been named the best agent in Aylesbury again - saw it on Twitter. Justly deserved.
John · 27 October 2019
★★★★★ 4/5
GoogleStill early on in the process for us hoping to rent but so far the service from Adam has been exceptional, friendly and informed he makes the whole thing easy and enjoyable.
Ben · 27 October 2018
★★★★★ 5/5
GoogleI have rented and bought through Martin Kemp, and have also used other agents too. They are one of the few agents who are locally based and not part of a bigger chain. This means they are more flexible in their approach.
It is fair to say that early in 2018 their service did decline, however they have recruited new staff and their services is back to the great services it used to be.
K · 27 October 2018
★★★★★ 5/5
GoogleFoster Kemp have been involved with the rental of my property for the last 10 years. During this time I found them to be professional whilst remaining very friendly. A business who remain on the end of the line to help steer me through the challenges of being a landlord. I would definitely recommend using their service.
Steve · 24 March 2022
★★★★★ 5/5
GoogleFirstly, let me apologise for not writing this review sooner as I know how important it is.
We sold our property through Martin Kemps, in Aylesbury, and received a consistently high level of service throughout.
Always answering questions by phone or email and, on the odd occasion that we needed it, the manager was on the end of his mobile.
Just brilliant.
Happy · 27 October 2019
★★★★★ 5/5
GoogleAmazing agency with staff always ready too help.
I’m with them more that 2 years and I hope I will be for more years.
Thank you !
Dragos · 23 March 2024
★★★★★ 5/5
GoogleFoster Kemp were the management company involved in a recent sale of my flat. Like most flats, the process was frustrating & complex, but Foster Kemp were professional, responsive and very helpful throughout. A joy to work with.
Neil · 24 March 2023
★★★★★ 5/5
GoogleI have been using Martin Kemps for a number of years and they are a pleasure to deal with. I have a portfolio of properties with them and they always manage to find great tenants for brilliant prices, but also have everything dealt with in one place, which makes the processes so much easier! Highly recommended!!
Peter · 27 October 2018
★★★★★ 1/5
GoogleHorrible experience, arrogant unprofessional staff, I made a genuine enquiry about a property that wasn't responded to despite leaving messages and emails (to this day I don't know if the house I wanted has sold or not)...if I could leave a minus rating I would!
Keira · 27 October 2017
★★★★★ 1/5
GoogleIf could give less an 1 I would please avoid or just try this phone them after 5 pm every day and see if you can get anyone to answer I’ve not managed it yet
No · 27 October 2018
★★★★★ 1/5
GoogleThey don't care you and what is the problem with my rental. Bigest problem was after 1 week no hot water they sent a very unprofessional plumber who almost burnt down the house.
Im very upset!
Gergő · 27 October 2017
★★★★★ 1/5
GoogleTHEY WILL STEAL AND LIE.
Don’t use these estate agents.
Lieutenantbullfrog · 24 March 2023
★★★★★ 3/5
GoogleThe. Girls. And. The. Man. On. Reception. Are. Loverlly. Friendly. And. Helpful. Shame. About. Manager. He's. About. As. Welcoming. As. A. Smack in the. Mouth
Barry · 26 October 2020
★★★★★ 5/5
GoogleI have had an excellent experience with Adam from their team, always very happy and friendly, very helpful too. Couldn't ask for better service!
Sophie · 27 October 2018
★★★★★ 1/5
GoogleRating only, no written review.
Angela · 23 November 2025
★★★★★ 5/5
GoogleAbsolutely amazing estate agents didntnstop trying till the end and got us where we wanted to be!!!!
Billy · 27 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
