Connells Aylesbury reviews

★★★★★ 5/5

Google

I will start by saying that 6 years ago, I didn't have the best experience with Connells when buying my flat through them. However, I have completely changed my opinion on them since then. I had my flat up for sale with a different agent for four months with a few viewings, but no offers. Chase from Connells had proactively contacted me, researched sales in the area and explained to me the way that they work, and how he would push for mine to sell. I was eventually able to get out of contact with the other agent, and within a couple of weeks on the market with Connells, Charlie and the team had found me a buyer, and even better - it was a cash buyer. If you are looking to sell a flat in Aylesbury, I highly recommend using Connells. They know the market, and they will work hard to help you sell. The sale of the flat completed at the end of last year, and I bought a property via a different agent. I'm delighted at how smoothly everything went, and I'm grateful in particular to Chase for being proactive, polite and very approachable. He's a real credit to Connells.PositiveProfessionalism

Lucy · 25 October 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 5/5

Google

Exceptional service from Connell. They were highly professional, responsive, and made the rental process a breeze. I greatly appreciate their dedication to finding the perfect property for me. Highly recommended! Thanks Adam and Ambre.

Vipin · 29 November 2023

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 5/5

Google

We had a fantastic experience with Connell letting agent during my house move. Their support was invaluable, making the transition smooth and stress-free. I highly recommend their services.Special thanks to Adam and Ambre.

Anamika · 29 November 2023

★★★★★ 1/5

Google

Recently taken on a property to let with connells, we’ve had some snagging issues within the house however they have failed to have this seen to for months. Constantly told we’ll have a call back but have still never got a call back or the issues in our home fixed which consequently has now resulted in our toddler injuring themselves.

Alliyah · 5 December 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

Ambre and Adam were absolutely wonderful. They were professional and responsive to our questions, which made our move so much less stressful. I’m super grateful for their help, and would highly recommend them.

Wei · 25 October 2023

★★★★★ 5/5

Google

Amber was so helpful 5 stars isn’t just enough. I had a very fast paced and urgent move in.She and Adam made that seamless and possible for me in 7 days.Lovely team

Esther · 11 November 2023

★★★★★ 5/5

Google

I cannot thank the team at Aylesbury enough, they went above and beyond to help me with my sale and onward purchase. My case in particular was difficult and the support I received from Samantha, Charlie, Chase and Pritesh was exemplary. Highly recommend.PositiveResponsiveness, Professionalism

Jo · 11 November 2022

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 5/5

Google

Connells Aylesbury undertook the full management of my Mum's rental property for many years. Over the years they sourced and helped her maintain good communication and service to tenants, and we're always there to sort any problems that arose. When Mum passed away in 2022, they were the obvious choice of estate agent to sell the property. Their sales team successfully sold the property in a changeable market environment and we were very grateful of their intimate local knowledge and the advise and support we recieved.

Karen · 25 October 2023

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Google

I would like to extend my sincere appreciation to Ambre and Adam for their exceptional assistance throughout the entire process. Their efficiency and professionalism made the paperwork process remarkably smooth and convenient. Their unwavering availability and willingness to address any queries I had were truly commendable. I am deeply grateful for their efforts, and I hold Connells in high regard as a result of their outstanding service. Without hesitation, I would wholeheartedly recommend Connells based on my experience. Thanks

MrVishal_Xx · 25 October 2023

★★★★★ 1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 5/5

Trustpilot

Excellent Mortgage Advisory Service at Connells Cambourne

I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.

Yomna · 18 December 2023

★★★★★ 1/5

Trustpilot

Landlord - full managed service - lettings

AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.

Michelle · 3 December 2021

★★★★★ 5/5

Google

Quick and easy. Dylan, Adam and the team were great from start to finish. Would 100% recommend if you looking to rent/buy.

Anil · 28 March 2024

★★★★★ 5/5

Google

I had the daunting task of selling my property this year during lock down in March. I had been struggling and my current Estate Agents were letting me down by making too many fundamental errors! ☹️Along came Connels who were very slick snd professional. When showing potential buyers around they will not let you down! I was amazed by the stats and homework they had done in comparison to the competition and was immediately happy in them selling my home. Headed up by Chase Caswell the team were brilliant and the marketing up-to- today’s standards and professionally produced. If you want to sell your home call on these guys because they won’t make the cowboy mistakes the others WILL. When they say they want to sell your home they really do MEAN it! Call Connells in Aylesbury don’t waste time with the others like i did! They will sell your home and as fast as is possible 😊😊😊 Thank you Connells of Aylesbury for the supreme customer service and professionalism.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 11 November 2021