Connells Aylesbury reviews

★★★★★ 5/5

Google

I had a really positive experience dealing with Harvey from Connells. The whole process was incredible smooth, from initial viewing right through to completing the paperwork and receiving the keys to the house. Harvey was very professional, helpful and approachable throughout. He kept me regularly updated at every stage of the process, which made everything feel straightforward and stress-free. He was also always happy to answer any questions I had and took the time to make sure everything was clearly explained. I really appreciate Harvey’s professionalism and excellent communication throughout the whole process. I would definitely recommend Connells.

Bonnyson · 27 September 2026

★★★★★ 5/5

Google

We recently dealt with Dylan Connolly at Connells and had a very positive experience. Dylan was friendly, professional and excellent at keeping in touch throughout the process. He made arranging the viewing very straightforward, was helpful and knowledgeable when showing us around, and was equally helpful afterwards when we decided the property wasn’t quite right for us. We really appreciated his personable and communicative approach and would be very happy to deal with him again.

Martin · 11 September 2026

★★★★★ 5/5

Google

Working with the team at Connells was truly a pleasure; I am very satisfied with the experience. I must, of course, thank Dylan for his help, both at the very beginning and throughout the subsequent steps. 🙂 I also want to thank Harvey for showing us the property and explaining a few things. Both of them deserve top marks! 🙂 A huge thank you to the entire agency for handling everything so efficiently; in the past, when I looked for an apartment through other agencies, they wouldn't even bother to get back to me, whereas your agency responded immediately. Thank you very much.

Adam · 11 July 2026

★★★★★ 5/5

Google

We had an excellent experience with the team throughout our rental process. From the initial viewing through to completion and move-in, they were professional, responsive, and supportive every step of the way. A special thank you to Harvey Crockett for the support during referencing and the move arrangements, which were handled professionally and with great attention to detail. Harvey's communication throughout was clear and timely, and helped make what can often be a stressful process feel smooth and straightforward. Harvey was patient with our questions, kept us updated regularly and promptly, and worked hard to ensure everything progressed efficiently. We are very grateful for the assistance provided and would highly recommend Connells to anyone looking for a reliable and supportive estate agent. Thank you again for helping us secure our new family home.

Daniel · 11 June 2026

★★★★★ 5/5

Google

We recently purchased our home in Aylesbury, and we had a truly positive experience with Connells. The whole team was incredibly helpful, supportive, and felt like family throughout the entire process. Connells has their own in-house mortgage advisor and also managed the solicitor services for us, which made everything much more convenient and smooth. A special thank you to Andrea for handling our mortgage so professionally, and to Kazminder at Tolbats Law for managing the legal process efficiently. We are very grateful to Vicky, Samantha, Okan, and Liam for their constant guidance, kindness, and excellent communication. They were always available when we needed help and made the entire journey much easier for us. We highly recommend the Connells team for anyone looking to buy a home, rent a property, or for any other property-related services. Thank you all for your outstanding service and support. Kind regards, Niran & Bishnu

Niranjan · 11 May 2026

★★★★★ 5/5

Google

We had a great experience with Okan from Connells Estate Agents. From start to finish, he was really helpful and understood our situation. He supported us throughout the whole process of selling our house and always made sure we felt informed and reassured. He kept in regular contact with our buyers and made sure we were kept up to date at every stage. What stood out most was how well he communicated with multiple estate agents involved in the chain. He worked hard behind the scenes to keep everything moving and make sure the sale went through smoothly. His effort and communication made a big difference during what can be a stressful time. We are really grateful for all his support. Shout out to Chase for the initial valution, to Liam for the countless viewings and Samantha for the tremendous support she provided.

Ahmed · 10 April 2026

★★★★★ 5/5

Google

Sale: I recently purchased a new build flat through Connells and Brooklyn was excellent. He was knowledgeable, professional, and always happy to help. Brooklyn kept me updated, answered all my questions clearly, and made the purchase feel straightforward and stress-free. His communication and attention to detail really stood out. I’d definitely recommend Brooklyn to anyone buying a property. Letting: I had an excellent experience working with Dylan. He helped me let my flat and made the whole process smooth and stress-free from start to finish. Dylan was professional, responsive, and always willing to go the extra mile to ensure everything was handled efficiently. His communication was clear throughout, and he kept me updated at every stage, which gave me real peace of mind. It’s rare to find someone so dedicated and genuinely helpful. I highly recommend Dylan to anyone looking for a reliable and supportive letting agent. Thank you again for all your help!

Mohamed · 27 March 2026

★★★★★ 5/5

Google

A fantastic and relatively easy process renting a property via Connells. Harvey Crockett was brilliant from start to finish, he’s even still helping me now with a few minor issues and that’s one month on! Harvey made the whole process easy, fast and went out his way to help me get into the property ASAP. If you’re looking to let a property via Connells get in touch with Harvey!

Sam · 11 June 2026

★★★★★ 5/5

Google

Myself and my partner are first time buyers and have been blown away by the friendliness, professionalism and knowledge shown by Liam at Connells. From our first viewing, Liam had all the information and support we needed, without being too pushy! As a couple who knew very little going into viewings, Liam was so understandable and explained everything to us so clearly. I hope we cross paths with Liam again throughout our journey to finding the right place, as he really was amazing!

Sinead · 17 March 2026

★★★★★ 5/5

Google

I’ve dealt with a few estate agents over the years and can safely say that Connells has been my favourite (don’t tell the others). Connells have handled everything very efficiently and professionally, while our lettings negotiator Dylan has been a delight to liaise with. He’s been very attentive, organised, and above all just a lovely person to talk with who’s been understanding of our questions and concerns. I really appreciate everything he and Connells have done so far, and I look forward to having them as our point of contact. 😊

Holly · 17 March 2026

★★★★★ 5/5

Google

From the Moment I contacted Connells I found the whole process very accessible, friendly and helpful, I was able to view a property and put a bid in within a few days and I am so happy to have found my dream home, thank you to Dylan and the team for your swift and friendly service!

Miss · 11 August 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 4/5

Google

Connells assisted us in the purchase of our first home. Being FTB it was a very stressful and turbulent journey, however, Okan, Samantha and Chase were fantastic at making sure we made it to the end and we have now completed on our first home. Thank you to the team at Connells Aylesbury for working so hard and making sure we were able to buy our forever home and would recommend them to those looking to do the same. x

Cailin · 11 December 2025

★★★★★ 5/5

Google

Today I viewed three different properties through Connells, and I was assisted by Okan. He was professional, friendly, and extremely knowledgeable throughout the process. Okan took the time to understand what I was looking for and provided clear, helpful information about each property. His communication was excellent, and he made the whole viewing experience smooth and comfortable. I genuinely appreciated his patience and the effort he put into ensuring I had all the details I needed. Highly recommended thank you, Okan, for your great service.once again thanks to Okan & Connells.

Bishnu · 11 December 2025

★★★★★ 4/5

Google

We recently purchased through Connells and Okan was great throughout the whole process. He was very professional in his approach, listened to concerns and always supported above and beyond when he could to help progress the purchase. There were a number of times we needed help and he always called us back with an update the same day even if it was just an update that he was still working on it.

Tim · 11 February 2026

★★★★★ 4/5

Google

Connells Aylesbury assisted very well from the viewing of the property to me moving in and it took a maximum of a week for all this happen. My headache was made less when I found out about the zero deposit scheme which helped me immensely. Information shared and communication by the staff was effective and helpful. Big shout out to Leanne and Dylan as they were the ones who assisted me through out my process. I was genuinely surprised with Connells Welcome to your New Home present they gave me on my day to move in. Last but not least the friendly smiles from the staff when you enter their premises, it's lovely to be welcomed. I highly recommend Connells Aylesbury😊

Tendi · 11 November 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 1/5

Google

Buyer Beware - My Experience with Connells Aylesbury I rarely leave reviews, but my experience with Connells Aylesbury during a four-month property listing compels me to warn other sellers. From the outset, I was promised weekly catch-up calls and proactive support. In reality , I received just one phone call within the whole period. Conclusion - Connells Aylesbury offered me a reactive, hollow service with no real customer care, no strategic marketing, and no accountability. In my experience, they did not demonstrate the expertise or commitment expected from a professional estate agency. I strongly advise any seller to proceed with caution. Ask tough questions upfront and make sure they can truly deliver on communication, strategy, and service - because I was promised all three and received none. 1. Lack of communication & proactivity Over the entire listing period, there were only around 12 - 14 viewings, and I received feedback just once. Even the feedback was generic and meaningless. There was no insight, no advice, and no sign of any strategy to actually sell my house (other than reduce the price). When I challenged this and asked key questions, the negotiator (inexperienced and clearly unsupported, albeit a nice person) could not answer these. Instead, I was told in person to 'be patient, the market was slow'. No marketing plan. No fresh ideas. (sorry, other than change the pictures) Just excuses. Worryingly, they included cancelled viewings in their figures to make activity appear higher. This shows either a serious misunderstanding or a deliberate attempt to inflate performance. 2. Reactive, not Proactive Connells did nothing to adapt, refine, or even question their approach. Despite my concerns, no one from Connells ever asked why I was unhappy or how they could improve. The office manager only getting involved at termination stage (see below). 3. Termination & Tone-Deaf Response When I terminated the contract, their urgency suddenly appeared - but not to resolve the issues. Instead, they focused on enforcing a 28-day termination clause and warning me about dual commission. Still, no interest in understanding my dissatisfaction. I was even told by the office manager, that an after hours visit from the negotiator at 4:30pm was an example of them 'going above and beyond'. This perfectly highlights the disconnect - doing the bare minimum was presented as exceptional service. I hope this is useful to anyone in and around the Aylesbury area and please don't be mislead by the Feefo reviews on their website. Feefo are invited reviews, so they will only seek to ask customers who have had a good experience to leave a review. Google and Trustpilot are more accurate.

Kirsty · 13 October 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Samantha at Connells Aylesbury, A True Lifeline During a Difficult Journey I honestly don’t even know where to begin in thanking Samantha at Connells Aylesbury, she has been an absolute rock during what can only be described as one of the most challenging and emotional chapters of my life. This journey hasn’t been easy. It’s been full of twists, turns, delays, and moments of real uncertainty. At times, I’ve been stressed, anxious, and yes, probably quite demanding! But through it all, Sam has never once faltered. She has been consistently supportive, always at the end of the phone, and incredibly understanding of everything I was feeling and facing. What stood out most was her realism, honesty, and transparency. She never sugar-coated things, but somehow still managed to be reassuring and calming, even when delivering the hard truths. I never felt like just another case or transaction, Sam made it clear, through her actions and her words, that she genuinely cared about helping me get through this, not just get it done. No question was ever too small, no concern too much trouble. Whether it was a last-minute panic call or an emotional wobble, Sam was there, calm, clear, and grounded. That kind of consistency and empathy makes all the difference when you're dealing with something as big and life-changing as a house move. I genuinely don’t think I could have got through this process without her. Her professionalism, patience, and dedication were second to none, and I will always be grateful for the part she played in making this move happen. If you're looking for someone who is not only brilliant at their job but also truly cares about their clients and supports them like a friend, Samantha is that person. I cannot thank her enough.

Kerry · 11 October 2025

★★★★★ 5/5

Google

I would rate Connells a full 5 stars for their outstanding customer service, especially thanks to Liam. He's a young professional with impressive ethics, a sharp mind, and an admirable work ethic. Liam took the time to drive me to several properties of interest, navigating every road with ease and confidence. It was a genuine pleasure to meet someone so driven and ambitious, clearly committed to excelling in his role. Regardless of whether I end up purchasing a property through Connells, I can confidently say that Liam is a true asset to their team. He even managed to convince me to meet with their mortgage advisor, a testament to his professionalism and approachability.

Riya · 8 September 2025

★★★★★ 5/5

Google

We recently used Connells letting to find our new apartment. We are glad we chose Connells. We really like our new place. Harvey has been a great help, all the way from the viewing to the moving. we have had great moving experience.

Sagar · 11 July 2026

★★★★★ 5/5

Google

I just came here to say what an AMAZING TEAM! A special thank you to Okan and Liam. Reliable ( I can always get through to someone ) Well mannered, polite, always keep in contact about the sale of the property and viewings, ALWAYS show up and let me know of any cancellations. Just fab.

Joanna · 17 March 2026

★★★★★ 5/5

Google

I used Connells in the process of buying my first house, which was obviously a new and challenging experience, but I found them to be incredibly helpful, professional and responsive in guiding me through the process, even when there were a few bumps in the road. I would also like to give a specific mention to Vicky Percy, who I found incredibly helpful in the process, she was always following up on everything without me needing to ask and was very quick to respond whenever I had any inquiries, which really made the whole process a lot easier for me. A true asset to the team!

Ben · 11 August 2026