Connells Aylesbury reviews

★★★★★ 5/5

Google

Paradigm Electrical Solutions Ltd are instructed by Connells to carry out Electrical works at various rental properties in Aylesbury and surrounding areas. We have for several months now been working alongside Kellie-Jo Smith and Isabella Dunn in Property Management, who we have found to be very dedicated (even working out of hours on several occasions a mark of investment in their work), organised and a pleasure to work with. They have the Landlord and Tenant's best interest in everything they do to ensure a successful outcome for all parties concerned. Highly recommend

Lesley · 11 February 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Working with Dylan in Lettings side of the business, grateful for the speed Dylan was working helping us answer all of our question and queries. Arranged viewings fast and working together to find the right properties in the future too.

Josh · 3 November 2025

★★★★★ 5/5

Google

I had dealings with Dylan, Harvey and Leanne during quite a stressful time of finding somewhere to live in a quick timeframe. They were all fantastic and supportive throughout. Special mention must go to Dylan who was incredibly clear and helpful throughout the process, even offering to take some of the work off my hands as he realised how stressful the situation was. Thank you all for helping me to find my new home 😊

Marc · 11 February 2026

★★★★★ 5/5

Google

Connells Estate Agents Aylesbury provided exceptional service throughout my recent property transaction. Adam, Dylan, and the team went above and beyond to ensure a smooth and stress-free experience. Adam's expertise and guidance were invaluable, helping me navigate every step of the process with confidence. Dylan's dedication and attention to detail were evident in his proactive approach to addressing any concerns or questions I had. I was particularly impressed by the speedy service provided by Jack Stanley. His efficiency and professionalism ensured that all necessary paperwork and communications were handled promptly, expediting the entire process. Overall, I highly recommend Connells Estate Agents Aylesbury for their outstanding support and commitment to delivering exceptional customer service. Thanks to Adam, Dylan, Jack, and the team, my property transaction was a seamless and positive experience.

Shamith · 27 April 2024

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

I can say that it is at the top of the list in Aylesbury. Their quick phone response, their empathy and their help with all kinds of problems are simply amazing. I would like to thank Dylan and the entire team.

Bulent · 17 September 2025

★★★★★ 5/5

Google

Yesterday I visted the Aylesbury branch to sign some forms relating to the purchase of a property. On arrival I was greeted by the friendly and welcoming staff who immediately offered me a seat and a drink while I waited a few minutes as I had arrived early. I then saw Samantha who went through the forms and explained everything and answered any questions I had, thus making the process stress free and easy. Overall from the first contact up to this point the staff have been very professional, friendly and helpful and I am very pleased with the process and the support I have received thus far.

Michelle · 11 December 2025

★★★★★ 5/5

Google

Great, friendly & professional service! Very smooth and well controlled process from viewing to contract sign off. Renting a property is not easy, but Dylan and Amy made the viewieng and follow up process to TA sign off quick, smooth and easy. Thank you

Ikpe · 9 August 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 5/5

Google

me and my partner are getting our first place together on rent and connells have been brilliant to us. Special shoutout goes to Amie and Dylan.amie did our viewing and answered every question me and my partner had and was consistent in her communication with us. Dylan was the exact same every question we had and we had loads due to this being new to us. He answered every question and made our lives easier! Both have been helpful to us!

Afzaal · 19 June 2025

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Google

Liam was amazing! He showed us a few properties in the area in great detail. Really recommend him!

Manpreet · 17 March 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Amy at Connells Aylesbury. From start to finish, she was incredibly professional, responsive, and genuinely caring throughout the entire process. She took the time to understand our needs, kept us informed at every step, and made everything feel smooth and stress-free. Amy’s communication and attention to detail were outstanding, she truly went above and beyond to provide excellent service. I would highly recommend her and the Connells Aylesbury team to anyone looking for a trustworthy and dedicated agent. Thank you again, Amy, for all your help!

Thomas · 11 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I cannot recommend Connells Aylesbury highly enough. These guys truly work as a team, their professionalism is beyond expectation. From the moment of enquiry to “SOLD” this team has guided us throughout, even down to the random panic questions from me, nothing is too much trouble. A special thank you to Rawail, and your amazing selling skills. Thank you, we are truly thankful we choose you !

Tannia · 25 August 2024

★★★★★ 5/5

Google

I had an exceptional experience with Dylan from the Aylesbury Connells Branch, his professionalism, expertise, and dedication to finding the perfect rental property for me was truly impressive. From the initial consultation to the final move-in, he was responsive, friendly, and made the entire process seamless. I highly recommend Dylan and Connells to anyone seeking a reliable, efficient, and customer-focused letting agent. Five stars and well done!

Reneque · 25 August 2024

★★★★★ 1/5

Google

Had a viewing with Connells Aylesbury agent Orianne for a viewing of MCR Homes in Aylesbury, agreed to go ahead and paid my holding deposit, My references all cleared and passed, Unfortunately after that the incompetent service from MCR Homes started with me only receiving insurance offers and utility deals rather than a move in schedule appointment? After numerous emails and phone calls which went unanswered i could not move in. No tenancy agreement was send and i was completely ignored. It is unacceptable for a company such as Connells to be associated with MCR homes and the poor zero service i received. I have opened a case with my bank to warn others to be be very careful of Connells and MCR Homes. I now expect and demand an immediate refund of my holding deposit and you failed to honor my tenancy agreement, failure to do so will leave me no choice but to take this matter further with small claims court/bailiffs to your offices, UK press and enforcement agencies.

T · 27 October 2025

★★★★★ 1/5

Google

I really didn’t want to leave a bad review, but after everything that happened with Connells Aylesbury, I feel I have to. I even emailed their lettings administration before posting this and never got a reply. I booked a viewing for an apartment at The Exchange which was cancelled and rescheduled several times because they “couldn’t find the keys.” I took unpaid time off work each time but stayed patient. When I finally viewed it, the agent (Ammy) was lovely and professional, but the manager was rude, dismissive, and clearly unorganised. After applying, I was told someone else wanted to move in earlier, even though all the delays were on their side. I even changed my plans to make it work, but no one called back. The whole process was chaotic, communication was awful, and the manager seriously needs proper training in professionalism and customer service.

Moncho · 20 October 2025

★★★★★ 5/5

Google

Connells Aylesbury has provided us with exceptional and smooth service. Cannot thank them enough in words. They have been there for us every step of the way. Have been completely honest and transparent about everything, didnt sugarcoat anything. They were on top of their game in terms of viewings and sold our property within the time frame they promised. Special thanks to Samantha and Ravail.

Ali · 25 August 2024

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

With my recent experience for buying my first home, I will recommend Connells Aylesbury and they will make you happy. From start to the completion, they helped me during the whole process including the mortgage advise and finding the solicitor. Special thanks to Andria for her kind help during the mortgage process, Isabela and Ethan also always happy to help and given enormous support during the process from viewing the property until handing over the key. Even the after sales. Therefore, I will recommend Connells Aylesbury who willing to get into property ladder.

Darshana · 25 October 2023