Brown & Merry Aylesbury reviews in Buckinghamshire

★★★★★ 5/5

Google

A brilliant service - I can’t recommend Beth highly enough. She is friendly, approachable, and extremely knowledgeable, and was always on hand whenever we had a question. Her responsiveness and clear communication makes the whole process smooth and stress-free. Beth genuinely cares about her clients and goes the extra mile to make sure you’re comfortable and well informed.

Niamh · 17 February 2026

★★★★★ 4/5

Google

Needed to move into a place quick with no previous experience. Jodie made it simple and was there to help me with any questions I had got me moved into my new place in short time with no issues

Kieran · 10 July 2026

★★★★★ 1/5

Google

Brown and Merry issued their spam letter in the post as I was selling my property, this time it was well timed as I was looking to move. I had them to see the property already so requested that they come out and take pictures to put everything on the market. I explained the situation and was put through only to have to explain the situation again to a very rude sales rep. He basically just pretended not to hear me and all but hung up seemingly as my request did not suit them. Very arrogant, very rude I would avoid them as there are better more accommodating agents in town.

Daddy · 10 July 2026

★★★★★ 2/5

Google

We had a property valuation carried out by Brown & Merry at the end of 2024. After deciding not to proceed, we continued receiving repeated voicemails and marketing letters. I initially contacted the branch directly to request removal from their mailing list, but was told that our details were not even on their system, despite the continued communications. It was only after leaving a negative review and sending a further email complaint that our marketing preferences were finally updated and the issue addressed. While I appreciate that the matter has now been resolved, it should not have required public escalation to achieve a basic data and communication request.

Kushalbos · 10 June 2026

★★★★★ 5/5

Google

I cannot recommend Nicole personally highly enough for her exceptional customer care, knowledge, professionalism and attention to detail. Her communication is excellent and her dedication to her clients is unquestionable. Thank you Nicole for your patience, guidance and support throughout our difficult process. Not forgetting Sophie who along with Nicole made a fantastic team !

Naomi · 10 November 2025

★★★★★ 5/5

Google

Hermione Scott has been absolutely fantastic with her advice regarding our mortgage renewal. She alerted me to unexpected changes in mortgage rates at the perfect time allowing me to arrange the best deal. Thank you Hermione!

Paul · 20 March 2026

★★★★★ 5/5

Google

We are in the process of buying our first home and used the mortgage broker services of Brown & Merry. We have been astounded by the incredible service we have received from Beth Stanbridge. Warm, friendly but also knowledgable and helpful, she has been fantastic supporting us throughout our journey. We will be recommending her to our friends who will be buying their first homes soon too!

Local · 10 July 2026

★★★★★ 5/5

Google

Brown&Merry Aylesbury recently handled the sale of my house. It’s fair to say that things were rather protracted, with the first prospective buyer coming back twice to ask for a price reduction. However Brown&Merry handled the situation very well. We agreed to put the house back on the market and it was sold in three months from start to finish. I found all of the staff very helpful, and proactive. They often contacted me to suggest how we might progress the sale, and were very helpful in finding contractors when needed to progress the sale. Overall I consider their service and expertise first class, and would recommend them as excellent agents.

Jeanne · 3 April 2026

★★★★★ 5/5

Google

Beth at brown and Merry, has been incredibly amazing, she has been extremely helpful with the process of buying a property and is always happy to answer our questions. She has been making the process so much easier and has been making sure we have all the information. Thank you Beth for all you help :(

Liliana · 23 August 2025

★★★★★ 5/5

Google

I have recently used Brown & Merry to provide valuations on a number of properties for probate and then progress through sale. The circumstances were challenging with family disagreements over the properties - Justin, James, Edward, Anthony and all the team are very polite and helpful. They negotiated these difficulties very professionally throughout. I feel I have benefitted from a full team effort to get a very successful result for all. My thanks to them and my highest recommendation to others who might require their assistance.

Mgregorybucks · 17 March 2026

★★★★★ 5/5

Google

We are extremely pleased with the outstanding service provided by James Beasant from Brown and Merry From the very beginning, James has been exceptionally helpful and proactive in passing us crucial chain details, ensuring that we are always informed and up-to-date throughout the process, even when he hasn't had any updates he still keeps us informed. We highly appreciate James' professionalism and commitment to keeping us in the loop. We highly recommend his services to anyone in need of a reliable and efficient estate agent. Thank you, James, for your excellent support so far, we look forward to continuing this transaction at a steady pace. Robinsons Estate Agents

Charlie · 25 July 2024

★★★★★ 5/5

Trustpilot

I bought through B&M Aylesbury 5 years…

I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive. I am now looking to sell so I thought I would give him a call. Again 5 years on Edward is still positive & on the ball, super helpful. As I’m looking to sell Edward put me through to his Manager Justin - again super helpful & professional, offered a great insight to the current market & buyers that they could introduce to the property, really thorough. These guys are great. If you are looking to buy I would highly recommend B&M Aylesbury-ask for Edward on sales & if selling ask for Justin.

Rockerfella · 9 September 2025

★★★★★ 5/5

Google

We put our house on the market through Brown & Merry, Aylesbury, our contact was James. From the beginning James was professional and kept us informed throughout the sale of our home.

Leonard · 19 September 2026

★★★★★ 5/5

Google

Brown & Merry Estate Agents have been amazing supporting with our mortgage!! Big shout out to Beth who has got as an amazing deal on our first home x

Lily · 17 February 2026

★★★★★ 5/5

Google

We are first time buyers, we could not have asked for a better agent. Brown and Merry have been helpful from the time we step foot into their office. William was amazing, he assisted us with house viewings. He is approachable and was able to highlight property’s assets when showing us around. James also was brilliant, he was constantly updating and guiding us throughout the process which we needed as first time buyers. Beth was also incredible, she replies to our queries promptly. They were all professional and approachable. The service we received from Brown and Merry were truly exceptional and will use them again in the future.

Louise · 26 May 2024

★★★★★ 5/5

Google

I had a very positive experience working with Sophie Terry from Brown and Merry. when I took an apartment on rent through her. She is proactive, straightforward, and very quick to respond. Sophie understands well what tenants are looking for and ensures the whole process runs smoothly and efficiently. Her professional yet friendly manner, along with clear communication and prompt action, really made the experience easy and pleasant. Thank you.

Bilal · 17 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Well what can we say, very impressed, friendly & professional and sold our house within only a few days! Would 100% recommend them. Many thanks to Amir & the team.

T · 21 August 2026

★★★★★ 5/5

Trustpilot

We bought through Brown and Merry-…

We bought through Brown and Merry- longest house purchase timeframe ever (19 months) due to broken chains and other issues. Brown and Merry were highly professional and supportive throughout the challenging process. Edward was encouraging and helpful every time we spoke and kept in constant contact- even with congratulatory phone calls on exchange on contracts. The best high street estate agent I have worked with- and I’ve known a few.

Elizabeth · 4 October 2025

★★★★★ 5/5

Google

Brown & Merry were recommended to me by my son, and it wasn't long before I was speaking to Beth. Being the first property I have purchased there was so much I simply didn't know, however from day 1 Beth was super informative & helpful and without a doubt removed all the stress and anxiety that I had. Beth has been super responsive to emails, providing clear guidance and direction, working on the recent bank holiday and weekends which for me is top level customer service. Very impressive throughout, so I cannot recommend Brown & Merry highly enough, and especially Beth who is a real asset!!!

Alex · 9 June 2025

★★★★★ 5/5

Google

Brown and Merry Aylesbury have been absolutely amazing with the sale of our property from start to finish and we couldn’t recommend them more! When we had difficulty dealing with getting exchanged and a moving date they constantly gave us updates and chased for us. They are an amazing team!!

Chloe · 10 July 2026

★★★★★ 5/5

Google

We had an excellent experience working with Beth at Brown & Merry Aylesbury as our mortgage advisor. From the very start, she communicated everything in a clear and straightforward way, making the whole process so much easier to understand. She was incredibly patient, giving us the time and space we needed to make our own decisions without any pressure or interference. We actually tried another mortgage advisor at one point but quickly came back to Beth because of her professionalism, honesty, and genuine support. She’s been fantastic throughout, responsive, knowledgeable, and always approachable. We are truly grateful for her help in securing our mortgage and would highly recommend her to anyone looking for a trustworthy and professional advisor.

Ayodeji · 10 November 2025

★★★★★ 5/5

Google

I recently sold my house with Edward Cooper from Brown and Merry and the experience was fantastic. Edward was always professional, knowledgeable and kept me informed every step of the way. Buying and selling a house can be a stressful process but thanks to his hard work and diligence, we didn’t experience any of this. I highly recommend Edward to anyone looking to buy or sell.

Michael · 23 September 2024

★★★★★ 5/5

Google

I have used Brown and Merry for 12 years, buying my property from them and then with their letting team successfully letting since that time, without any vacant periods. I did interview other letting agents at the time and found them to be the best firm to look after my property. The team have since I first contracted with them have always provided professional, polite and local market information to me. Nicole, Sophie and Jodie are excellent people and I would wholeheartedly recommend them to anyone that asks. Thank you all for your help you have provided to me and the tenants.

David · 10 October 2025

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.

Anonymous · 1 July 2026