Burchell Edwards Eastwood reviews

★★★★★ 1/5

Trustpilot

Avoid rude and unprofessional !!!!!

As a landlord I found them unprofessional and very rude, not calling me back, not passing on messages from my tenants and then once you do get through to someone they either do not know what they are doing or they are very, very rude. Once I decided to take my properties else where I was told with an attitude, I have to give 6 months notice to leave ! They have also sold me services that were very bad like a Zero Deposit scheme and the tenant reviews just say N/A on most of the questions !

Christopher · 14 August 2023

★★★★★ 5/5

Google

Would like to Thank Lee Peck at burchell Edwards Eastwood for helping me purchase my first home, the service was great from start to finish. He took time to go through everything and made sure I got the best deal possible.

Ben · 25 October 2022

★★★★★ 5/5

Google

Absolutely smooth service provided by Allysa and Holly. First time with an agency and I am so glad I chose them. Helped me at every stage very responsive and always friendly . I would recommend everyone. Can't thank-you guys enough

Emaan · 28 January 2024

★★★★★ 5/5

Google

Holly Inquieti, has very helpful, and made the process very easy for us. I would definitely recommend Holly, in the future. She was a great help yo us.

Rajvinder · 25 October 2023

★★★★★ 5/5

Google

First time having to search for a place of my own and Jemma & Holly were both really helpful. If I needed help with anything they was more than happy to help. Would 100% recommend. Thank you Jemma and Holly.

Dale · 25 October 2022

★★★★★ 1/5

Trustpilot

Appalling service and that's a…

Appalling service and that's a compliment. They never answer the phone or return calls. Gave them my house to sell but they failed on everything. Took weeks to arrange photographs then lost them for weeks. Waited weeks for a sale board to be told we had refused it (never did). Told me the property was live on the net, had to go to the shop to find they had forgotten to upload it. Missed loads of detail about the property which I had to point out. NEVER ANSWER THE PHONE. Guys if you don't answer when I call, you're not answering potential buyers either. Decided to cancel the contract as it wasn't fit for purpose. Except, they have messed around and dragged it out. They (Carl especially) us a total waste of time Avoid this company if you want to sell your house

Wayne · 27 June 2023

★★★★★ 5/5

Google

Been very attentive, friendly and helpful, thank you

Shellie · 23 May 2025

★★★★★ 5/5

Trustpilot

First time renting

Myself and my partner have just rented out first house through burchell edwards with the help of Bryani she was very kind and helpful throughout the whole process and definitely made a stressful experience way less stressful!! Thank you Bryani

Natasha · 30 August 2022

★★★★★ 1/5

Trustpilot

ABsolute shambles from start to finish…

ABsolute shambles from start to finish as a potential buyer. Went to view a property they were selling in Chelmsley (an area I know well and that has a number of roads that are non-standard construction). I arrive at the viewing to be `welcomed` by the least enthusiastic sales person I have ever met. Grunted a greeting at me and barely opened the door for me to view. 'Is the property standard construction?' I ask. 'Yes, it is', says grunty. I like the property and make an offer to be told the next day that, actually, now he has double checked the property is non-standard construction and unmortgagable! That's OK, I say, I've got £100k lying around doing nothing so why don't we use that. NOT! Must be licence to print money at the moment being an estate agent if this is anything to go by. When I asked why they don't tell potential buyers the status of the property from the outset he then blamed it on the poor little old guy who is selling the property saying that he didn't want to put people off! Disgraceful service from start to finish.

JOn · 27 April 2023

★★★★★ 5/5

Trustpilot

Burchell Edwards Castle Bromwich

Burchell Edwards Castle Bromwich were friendly and very efficient. Several viewings were arranged and a buyer found quickly.The follow-up service from Tamworth was very professional.

Henry · 26 October 2023

★★★★★ 5/5

Google

Very happy with how quickly our house sold with Burchell, Scarlett did our viewings and was very sufficient and gave me feedback in detail. Scarlett has made me feel at ease throughout the sale.

Shannon · 28 March 2024

★★★★★ 1/5

Trustpilot

Nightmare after nightmare

Nightmare after nightmare ! Didn’t learn the first time ! I can’t wait to leave them ! They cannot manage anything sadly . They promised 3 checks and I have 1 ! I have to rent house whilst looking after my mum who is palliative and I am taking care of her . After explaining the reason for a decrease in the management fee , I was Shocked how I got an email from Amanda digging that it was obviously going to affect me loosing out on 87p per day ! Anyone who has read the email all took it alot worse than I did ! Landlords beware ! Sweet talk you into it but then that’s it !

Sadat · 12 April 2023

★★★★★ 5/5

Google

Found the Eastwood team welcoming and helpful in dealing with the sale of our property. Scarlett Lawson in particular was very friendly, a brilliant communicator and showed dedication in achieving a sale for our house.

Tony · 27 February 2024

★★★★★ 5/5

Google

Excellent service,its now a process getting a home to rent but the staff are so efficient, Grace was lovely and communication was great throught....

Pee · 25 October 2023

★★★★★ 1/5

Trustpilot

Lies and Manipulation

This is a message to tenant's. Please go elsewhere, find a different house. If MOLLY has done your viewing run a mile. She lies, says things are included in the tenency that aren’t then denies it once you are in the house. ALEXANDRA - Uses annual leave for her excuse to not replying constantly. To my record she was off 3 weeks in November and 2 weeks in December. She lies, she gaslights, she has no intention of responding to you. She ignores complaints, enquiries and request to escalate above her. She does not respond to senior staff at Connells or Burchell Edwards. And has even suggested to me that there is no management above her to complain to as she is the letting agent. This is after telling me she had requested the area management gets in touch with me…….three months later and after more request to escalate my complaint Adam gets in touch. Clueless of the situation. ADAM CLIFF - Area Manager constantly searching for excuses for his staff’s mismanagement and lies. Seems to spend his time trying to de value and dismiss my complaints rather than resolving them. He told me Molly and Alexandra denied telling me certain things were included. And that it was my word against theirs. Sent him emails as proof which he has ignored. And continues his argumentative and dismissive style of communication daily. This could have been solved months ago but Burchell Edwards culture seems to be a manipulation and delay response approach. This is nurtured from middle management down to apprentice. Landlords please give your tenants a chance and stay away from this company. Tenants have little choice what letting agent they end up with. Also it would seem that we are in a managed property that has been completely mismanaged by Burchell Edwards and they are passing the responsibility on to the landlord costing her a fortune. PLEASE GIVE THIS COMPANY A MISS if you do end up going with them my advice would be to communicate only in writing so there is a paper trail. Don’t ask question on the viewing ask them via email afterwards so you have answers in writing.

Anna · 7 March 2023

★★★★★ 4/5

Google

We used Burchell Edwards for mortgage advice, to manage our mortgage application and to help us with our re-mortgage. Lianne is so helpful and approachable and does everything she can to make the process as easy as possible. We would definitely recommend and will come back to her again next time we re-mortgage.

Alex · 26 October 2018

★★★★★ 1/5

Trustpilot

Absolutely Shocking company who done…

Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.

Kavshal · 21 February 2023

★★★★★ 1/5

Trustpilot

If I could give zero I would have

If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.

Sonam · 13 February 2023

★★★★★ 5/5

Trustpilot

Emily Castle Bromwich

Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀

Karen · 21 March 2022

★★★★★ 1/5

Trustpilot

AVOID!

Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!

Abby · 25 January 2023

★★★★★ 5/5

Google

The Lettings team at Burchell Edwards have been so helpful! I couldn’t have asked for better service. Thank you!

Jasmine · 25 October 2024

★★★★★ 5/5

Google

Have just sold a property through Burchell Edwards. There were quite a few complications with the sale. David, Jess and the team handled all aspects with respectful care and patience. We really can't thank them enough for their continuous support throughout the whole process. An excellent estate agent you can trust.

Ian · 26 October 2018

★★★★★ 1/5

Trustpilot

Avoid this scam agent..

Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!

Jeyapalan · 29 August 2023

★★★★★ 1/5

Trustpilot

Charging for service not provided and lying

I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money

H · 3 November 2022