Every review we hold for the Broxbourne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!
G · 18 January 2024
★★★★★ 1/5
TrustpilotAvoid at all cost!
It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.
David · 31 December 2023
★★★★★ 5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
Amy · 10 February 2026
★★★★★ 1/5
TrustpilotDon’t bother
Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!
Chih · 2 November 2019
★★★★★ 1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
Zeeahan · 21 April 2026
★★★★★ 1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
Mark · 22 November 2023
★★★★★ 1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
TTbuz · 20 November 2023
★★★★★ 1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
Vic · 16 August 2024
★★★★★ 1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
Sean · 13 November 2023
★★★★★ 5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
Hannah · 10 May 2023
★★★★★ 1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
George · 11 June 2022
★★★★★ 1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
Zola · 7 November 2023
★★★★★ 1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
Robert · 30 November 2023
★★★★★ 5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
Matthew · 18 March 2021
★★★★★ 5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
Karen · 7 February 2023
★★★★★ 5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
Harry · 27 October 2020
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
Mr · 19 December 2022
★★★★★ 1/5
TrustpilotPlease avoid
Please avoid! Broxbourne (EN10) branch.Last year, my mother attempted to put her home up for sale. My sister and I conducted interviews for her, and the William H Brown representative, Adam, was by far the worst. He gave our house the lowest valuation out of all the people we interviewed before proceeding to deliver a terrible presentation that kept repeating over and over again that William H Brown does not only care about money, in the hope that the more they say it, the more we might actually believe them. I wasn't particularly impressed, but I gave him the benefit of the doubt. My sister, however, thought he was absolutely terrible. After meeting with a few other agencies, we advised our mother not to go with William H Brown.Unfortunately, there was a big problem we did not foresee. Adam, in fact, knew who our mother was, as she worked at a nearby shop. One of the only things we requested from him was not to bother her at work, as she wasn't yet telling people she was selling. Adam said that he understood and would not do such a thing. Around five minutes later, he went into my mother's shop and loudly announced that he had just had a meeting with her children about selling the house in front of one of her colleagues.Adam then proceeded to constantly harass my mother about listing her house immediately, making bogus claims that she needed to sell now as the market was about to drop massively. My mother finally gave in to his harassment and accepted. Once the house was listed, he would call her every week, insisting she needed to lower the price more and more. He would also continue to harass her at work. Eventually, my mother came to her senses and fired him, but the whole experience caused her nothing but stress, and she was really upset about how this absolute vulture treated her.Please do not go with William H Brown. I wouldn't wish them on my worst enemy.
Thomas · 8 October 2023
★★★★★ 1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
Rebecca · 7 October 2023
★★★★★ 1/5
TrustpilotDishonest and Cheats
What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
David · 27 September 2023
★★★★★ 1/5
TrustpilotThe worst letting agents ever
This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.
Peter · 20 September 2023
★★★★★ 1/5
TrustpilotTerrible Service
Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.
Lucas · 18 September 2023
★★★★★ 1/5
TrustpilotUnprofessional. They breached the code of conduct and duty of care to me.
Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!
Alexander · 18 September 2023
★★★★★ 1/5
TrustpilotI have experienced very poor customer…
I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.
Ayge · 12 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
