William H Brown Broxbourne reviews

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 5/5

Google

William H Brown were very professional, helpful and went the extra mile to ensure we exchanged / completed before Christmas, managing all stakeholders that were involved. They had a personal touch, and you get the feeling they know the area well and are locals themselves. Special thanks to Tiyer, Matt and Dan for their exceptional efforts and determination to get us over the line. Would recommend.

Nick · 23 October 2022

★★★★★ 5/5

Google

Thank you Adam, Tiyer and team Broxbourne for your professionalism and help in selling our house. When Adam came to discuss our property, he was very knowledgeable and explained the whole process to detail. He also knew the area well which made the selling journey easier. Overall I would have absolutely no hesitation recommending William H Brown Broxbourne, personalised service and they do a fantastic job!

Maria · 23 October 2022

★★★★★ 5/5

Google

The Team at William H Brown are friendly, and caring . I’m really impressed with them they constantly checking in on me how I am doing with my property search. So sorry I didn’t get a property from them. I know that I would receive first class care .Keep up the good work William H Brown ❤️❤️🙏🏾 …

Paulett · 24 June 2024

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 5/5

Google

I recently bought a property. The help and support I received from Phil Miles (broker) was phenomenal. He is very responsive and goes extra mile to chase staff who were involved in the entire process. Phil will tell you to leave your concerns with him and he will call you back with an update. Thank you very much Phil and I really appreciate your support.

David · 26 January 2024

★★★★★ 5/5

Google

Adam was great to work with , really good communication and friendly ,professional service , kept us updated every step of the way , we had multiple viewings the first day they managed them all really well . The mortgage advisor was also brilliant and helped us find a great deal . Overall really happy with the service we got . Thanks again all .

Terrie · 23 October 2022

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 1/5

Trustpilot

DISHONEST AGENT & CONTRACT

The Agent, Adam, at William H Brown Broxbourne office is dishonest, lacking in morals and has been totally unprofessional. He was not up front with his policies got me to sign their contract using false promises. Used the sentence, Trust me, it just the normal sales contract. My mother is a teacher and I’m a honest person.’ It turned out he was totally dishonest and stealthy negotiated with my tenant to buy my property. I had told him that I had already negotiated the sale with my tenant and had recommended his agency for my tenant to obtain a mortgage. He then underhandedly set it up so that when my tenant got the mortgage he could tell me that he negotiated and sold the property to him. He lied that the mortgage was not going through, told me the tenant was looking for a larger property and did not want mine whilst using my property for the tenant’s mortgage application. When the mortgage came through pretended he was now negotiating with me for my tenant to buy my property. Now says I must pay them 1%fee for finding my tenant and negotiating the sale. This is totally untrue as I initiated contact with them and my tenant for a mortgage. I told Adam that I had already offered my tenant the sale of the property. Adam coerced me to sign a sale contract just in case my tenant didn’t get the mortgage and now tells me that he sold the property my tenant is living in to my tenant and if I sell my property to my tenant for the next 2 years I must pay them 1% for negotiating the sale. This is insane. CONNELLS their head office says I will owe them this money as he negotiated with my tenant and me even though I did not ask him to and had already negotiated with my tenant before I even went to them to help him get a mortgage.

Mrs · 14 November 2024

★★★★★ 5/5

Google

I can’t recommend William h brown Broxbourne enough! Thank you for helping us move for the second time!! The whole team at broxbourne are absolutely amazing and really couldn’t be anymore helpful! I choose to go with William h brown broxbourne after buying my property with them in 2015 so when I decided to sell with this year they were without doubt the only estate agent we wanted to go with! Dan was just brilliant back in 2015 back when I was a first time buyer. He couldn’t of been any more helpful with all my first time buyer questions along the way. They made the process stress free and nothing was a problem to them. And again Dan and team were amazing 3 and a half years later!! They found the perfect buyer for our property! Dan and Isa spent endless amount of time answering our questions and explaining many things to us with our sell and gave us great advice regarding our lease extension. Anyone looking to sell their property in the area William h brown broxbourne are the best to go with! Broxbourne team we can’t thank you all enough, you are all fab!!! Thank you so much Dan, Isa, Mat, and Angie!! Mrs Thompson

Cara · 24 October 2019

★★★★★ 5/5

Google

I recently purchased a property through William H brown in Broxbourne and I must say how impressed I was with the level of service I received. We were introduced to our property before it was even advertised for sale and we agreed the purchase there and then. After we shook hands on the deal we were kept informed and updated regularly throughout the process and everyone in the office was extremely knowledgeable and helpful. I would regularly pop into the office and could ask anyone any questions I had, the support throughout was really first class. I found I had complete trust in their integrity throughout and I would have no hesitation in using this team again and recommending them to friends. Thank you Dan, Isa, Matt, James and Angie for making our move happen so smoothly with the minimum of fuss.

Nigel · 24 October 2019

★★★★★ 1/5

Trustpilot

Absolutely horrendous service

Absolutely horrendous service, all talk and no follow-through.

Ryan · 21 September 2026

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 5/5

Google

Was really happy with Phil, Dan and the team for their help, friendliness and pro-active approach!

Shaun · 26 January 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.

A · 30 October 2024

★★★★★ 1/5

Trustpilot

W H Brown St Albans

W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.

Homeowner · 28 October 2024

★★★★★ 1/5

Trustpilot

We made a cheeky offer on s property…

We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.

Belle · 1 April 2019

★★★★★ 2/5

Trustpilot

time wasting agents and sellers

Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time

Stephen · 22 October 2024

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018

★★★★★ 1/5

Trustpilot

Long and drawn out

I am in a chain and the sale is nearly completed, so the agents keep telling me. This has been going on for months! I keep getting fobbed off with excuses as to what the hold up is and am not sure I really trust these agents anymore.Already called over six times in a week asking to speak with someone who knows the chain but are unavailable. Each time I rang I was told that a message would be passed on and would get back to me. This didn't happen. They can't be bothered about you as the customer! Extremely unreliable. Will not recommend them to anyone.

Debra · 16 October 2024