5/5
GoogleFirst class service sold our house in brownhills in first week, and completed on a perfect date for us.
Trusted Agent profile
Paul Carr reviews
★★★★★
106 reviews across 3 platforms
43 High Street, Brownhills WS8 6ED
Paul Carr's Brownhills office at 43 High Street is rated 3.1 out of 5 across 106 reviews on three platforms, including 38 Google reviews rated 4.4. The 10 Facebook and 58 Trustpilot counts are for the whole business. Checked 9 October 2026.
38
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
58
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Brownhills office, from every platform, shown as written. First names only.
Google1/5
TrustpilotJust awful people
Just awful people. Rude and obnoxious and they hate it when you call out their behaviour as they then gaslight you. Attitude of staff has not changed in years so owners clearly not bothered. The huge lack of diversity in this organisation tells you a lot. I will encourage anyone renting, buying, letting or selling not to give this organisation your business.
5/5
GoogleWould highly recommend using Paul Carr Brownhills as I found all the staff helpful and always answered any questions or queries that we had when selling my father's home and Rachel chased up and always kept me informed on the progress of …
Agent replied · 17 June 2024
Thankyou Nicola for finding the time to give us a five star review on the sale of your father's house. It is very much appreciated.
1/5
TrustpilotPaul carr....Utter clowns
Utter clowns. After 6 months in the property in Walsall, on the first inspection I told them the kitchen roof leaks, the reply was " its always leaked". It took a year to have the utility room floor repaired after it collapsed, and I had to remove the old floor the repair man left behind. It took 3 years to get the dining room ceiling repaired, 2 years to get the leaking porch repaired another 2 years to get the entrance cracked plastering to be looked at let alone repaired, but be a day late with the rent and they are straight on the phone.
1/5
TrustpilotWas looking to purchase a property from…
Was looking to purchase a property from them drove down from london (125 miles) was told before making my way that I’d be advised of offers if any come in over mine, I left a offer 7k over asking, I then received a call asking for best and final offer but would not disclose or advise what region I’d need to be in; no assistance whatsoever… fuming as I was told they would let me know so I can adjust my offer seemed as if they have taken some under the table offer they would not disclose what the vender was looking for… birmingham must have moved itself into Scotland as that’s where sealed bids are done! Also lying to get people to waste time and effort to go for viewings then 2 weeks later I have to call back to be advised someone had put in a higher offer!!! Don’t waste your time unless you want to give them 10k under the table!
5/5
GoogleReally happy with the service we received from Paul Carr Brownhills. From valuation to completion the ladies were always friendly, helpful and informative, guiding us through the process. Thank you all Brownhills branch
2/5
TrustpilotNot a pleasant experience buying from…
Not a pleasant experience buying from them. Found them to be unprofessional and hated visiting the sales office in brownhills. One member of staff every time we went to the office looked at us as if we were something she'd trod in, made us feel very uncomfortable. Reading the reviews on here it seems I'm not the only one to experience this unprofessional attitude.
1/5
GoogleI just contacted brown hills Paul carr & spoke to a lady called jinny Wilkinson or Jimmy ,she was very very rude & unprofessional as also the manager , I asked about a property immediately she said “it’s had to many viewings” no alternative was given then was very quick to take my details before I could ask anything about the property she hung up the phone , poor customer service as a cash buyer they have just lost a sale I wouldn’t recommend this estate agent to anyone brown hills Paul carr is a disgrace to the Paul carr business. 0 rating from me.NegativeResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotCorrupt Monopoly
We were coerced into using their affiliated solicitors, mortgage advisor, and surveyor without disclosure of their ownership stake, constituting a significant conflict of interest. Furthermore, their repeated threats to choose another offer if we did not comply with their demands were unacceptable. Additionally, the lack of diversity within the organization is concerning.
5/5
GoogleChris from Paul Carr came out to give us a valuation of a property. He was very professional but friendly too. He valued the house & then came to talk to us about the house & about the different ways that they can sell your property. He …
5/5
GoogleThey made my first home purchase easy. The contact with the team was easy. Emails and calls answered promptly. Lovely gift box when I picked up my keys also.
5/5
TrustpilotSelling your property …
From Luke's first visit and advising the value of my house, the phone calls with Chris and Jane I found all the staff att Paul Carr's helpful, friendly, courteous and when phoning them with queries, I was always answered with patience and understanding. I have no hesitation in recommending them when selling your property.
5/5
GoogleWe chose Paul Carr Brownhills as they were a local branch to us. The staff were excellent from start to finish. Great communication and always accommodating and friendly. …
Agent replied · 17 June 2024
Thank you for taking the time to leave us a five star review. It was a pleasure dealing with you and hope you are happy in your new home.
5/5
GoogleWhat a great experience from start to finish , Jo, Joanna, Debbie and Rachael, thank you from the bottom of our hearts. You have exceeded our expectations and taken so much pressure of our shoulders. Thank You 🥰 …
1/5
TrustpilotVery rude staff
Having bought a number of houses through them I have found the staff to be rude and snooty. They ask unnecessary questions and have no diversity in their teams - hiring in a similar mould. I would never sell a property through them and hope the new estate agents on the market disminish their market share. I also find it laughable that they post their own very positive reviews on review websites such as referenceline, which isn't open to reviews from the public. Scared of honest reviews?
1/5
TrustpilotWorst estate agency ever
Worst estate agency ever. Charge us £120 for not cleaning the garden (we handed the keys a month before the tenancy agreement ended, with grass frehsly cut, but when they did the check out month and a half later they said that the garden is not clean),anyway they kept the money but rented the property with a garden looking like a jungle.
5/5
GoogleExcellent service from valuation to completion. Answered all our questions nothing was to much trouble for them would highly recommend them
Agent replied · 17 June 2024
Thank you Jonathan for leaving a five star review on the sale of your family home.
5/5
TrustpilotAbsolutely great team
Absolutely great team, honestly the negative reviews just don’t make sense compared to what I’ve experienced. Love them and fully put my trust in their team!
1/5
TrustpilotNever use this company
Never use this company! They lie, don't pass on offers to vendors and are very rude. When confronted about their actions they continued to lie even though I had evidence to prove they were. Even when I told them I had reported them to the ombudsmen they didn't care!! Awful company, luckily family and friends have sold their houses through other companies that are much more reliable.
1/5
TrustpilotOne of the poorest experiences of my…
One of the poorest experiences of my life
3/5
TrustpilotDisappointing
Plus points. Friendly enough and fee competitive. Good connections to local trades people
5/5
GoogleRecently purchased a property, exchange needed to be completed in 21 days due to the property being a repossession. Matt explained the potential pitfalls of purchasing a reposession and recommended and put me in touch with an excellent solicitors to ensure that the 21 day turnaround was met. Rachel supported by keeping on top of solicitors etc. Fabulous estate agent, would highly recommend them.
5/5
GoogleFirst class service from start to finish. Great communication. Ensuring everything went smoothly at what was a very difficult time.
Agent replied · 17 June 2024
Hi Dave. Thanks for the 5 star review. It was a pleasure helping with the sale of your family home.
1/5
TrustpilotCorruption at its best.
Ill keep this short and simple theyre Corrupt, liars, bullies, manipulative. They only have their own interests at heart not the buyers or sellers. They'll happily silence you out if you don't do as they say especially if you don't use their mortgage "SPECIALIST"They need to be properly regulated to stop buyer and sellers getting a bad deal due to the agents own interests.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Paul Carr
How many reviews does Paul Carr have?
Paul Carr's Brownhills office has 106 reviews across three platforms: 38 on Google, 10 on Facebook (across the whole business), 58 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Paul Carr's rating?
Paul Carr is rated 3.1 out of 5 across all 106 reviews, and 4.4 out of 5 on Google from 38 reviews, checked 9 October 2026.
Where is Paul Carr's Brownhills office?
Paul Carr, 43 High Street, Brownhills WS8 6ED.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.