Paul Carr reviews

★★★★★ 1/5

Trustpilot

Very unprofessional from Bloxwich…

Very unprofessional from Bloxwich Branch, had offer accepted, provided everything that was asked, Solicitor details, completed ID check that I had to pay for... to then be told another offer come in and they are selling to that buyer instead? Its what's known as being Gazumped... very unprofessional and communication came across very rude from the branch manager, disappointing as a lot of business could of come there way

KVProperties · 18 September 2026

★★★★★ 5/5

Google

When 5 stars isn't enough! The ladies at Paul Carr Brownhills are incredible! The support, guidance and care that they have given me throughout this process would be hard to beat! A special thanks to Joanna, who has been the kindest soul to me, and has gone above and beyond to help me. I couldn't have wished for a better team to look after me. Thank you so much!

Katie · 23 July 2025

★★★★★ 5/5

Trustpilot

Outstanding Service.

We've just had an extremely positive experience with this Estate agency. The advice we received was sensible, very considered and totally professional. The outcome was that we aren't marketing our home right now. That suggests to me that doing what is right for us, the client was more important than getting us signed up to sell our home. When we are ready these are the guys we'll be calling first.

Mark · 3 August 2026

★★★★★ 1/5

Trustpilot

Paul care four oaks- unethical agents

Paul care four oaks, one of the worst agents I have ever worked with, I put my property on market with them and then they couldn’t sell and so I changed the agent, had no luck with them either, they keep on nudging me to put the property again w them and i didn’t, for the past few times what they do is to show us only the properties that doesn’t have much demand and not showing us the properties that have significant interests even if we request them, I don’t have any words to express the disappointment! In short they don’t have any ethics and unbelievable.

AK · 15 May 2026

★★★★★ 5/5

Google

What a fantastic team Matt and his team are, From meeting Matt on the first instance who wasn't pushy, knowledgeable, professional and made me feel comfortable, Jimmi throughout who worked extremely hard with the viewings keeping me informed and providing feedback promptly, always having a friendly voice and a fantastic personality gave me ease and confidence. Rachel battled with solicitors and the purchaser to ensure the deal went through keeping everyone involved, updated and positive. They are a friendly team and was always a pleasure to speak with. Never had to chase and true to their word. I would definitely recommend and use again for my next sale.PositiveResponsiveness, Quality, Professionalism, Value

Wayne · 18 June 2022

★★★★★ 5/5

Google

Moving is houses is said to be one of the most stressful things you will ever do! We are so glad we chose Paul Carr Estate agents to help us sell our home. Matt, Jimmi- Anne, Debbie and all the team in Brownhills have all gone above and beyond to support us through the process. We feel so valued and involved. Nothing is too much trouble and their care and attention makes this whole process less stressful. We felt in the best hands from the beginning. We sold our home within days of it being on the market and the whole process following us accepting an offer on our property has moved along as it should with clear communication and prompt answers to any questions and the assurance we hoped for as we move towards exchange and eventually completion. Thank you to everyone who had helped us. We highly recommend this professional and caring team. People don’t care how much you know until they know how much you care. And Paul Carr - Brownhills really care as well as really know what they are doing,

Debbie · 18 June 2022

★★★★★ 5/5

Trustpilot

Amazing

Amazing. Grace and Bev made side that I was updated throughout and assisted me with any questions I had. Happy to have brought my first home from them.

Leila · 13 March 2026

★★★★★ 1/5

Trustpilot

Bad experience.Recently we were looking…

Bad experience.Recently we were looking to buy a property and found one that caught our eye on this particular Agency .The property viewing was presented by Cian who was very professional ,,polite and delivered his job in a good manner.However ,I would.have to say that at least ,it would be appreciated by the costumers to ventilate the property of the viewing and have in hand the total of square metres .Even in the leaflet it was not shown and I had to work out adding them manually room by room .

Evis · 10 June 2025

★★★★★ 5/5

Google

Completing our house move turned out to take a lot longer than we'd hoped, but the staff at Paul Carr Brownhills were exceptional from start to finish. Their calm and reassuring nature kept us positive throughout. They were professional and …

Josh · 16 April 2023

★★★★★ 5/5

Google

Can't thank the team enough for helping me through a long and difficult buying process. I was kept informed, my emails were always answered and the team went over and above my expectations. A special mention to Rachel who was exceptional. Definitely recommended.

Jenny · 27 October 2024

★★★★★ 1/5

Trustpilot

Insisting on a MIP - unlawful request

Called them to ask to view a property. They insisted I could only view if I had a mortgage in principle. Yhis is not a lawful request. Advised them I only get a MIP if my offer was accepted. Getting too many of them negatively affects your credit score, some mortgage companies dont even do them. I advised that my financial advisor could confirm my financial position. They tried to push me to speak to their financial advisor. Absolute disgrace! Incompetent estate agents.

James · 24 August 2021

★★★★★ 1/5

Trustpilot

Awful experience, unprofessional and distressing

We recently ended our tenancy with Paul Carr Lettings and were shocked at how poorly we were treated. When returning our keys, we were greeted by Fiona in a hostile and condescending manner that left me in tears. We were even threatened with paying additional bills, despite there being no clear communication about key return dates.

Amelia · 16 September 2025

★★★★★ 2/5

Google

We were very disappointed with the service that we received from Paul Carr, Brownhills. Initially all seemed well, Matt valued the house and provided a professional service. We were pleased with the initial efficiency of putting the house on the market. However, once the house was sold STC the after sale service and contact that was promised was poor and at times non existent for weeks! Contact chasing and pushing for completion seemed of no interest. Despite conversations with Matt about these issues, where you would see an initial positive change, they usually resumed. One of the agents also handed out our keys to the surveyor without us knowing, consequently setting the house alarm off! Paul Carr seemed more concerned with acting in the interests of the buyer than for us, and at times were unsympathetic with their contact. On completion day itself contact was simply rude as they continually chased us for keys. There was no consideration, good luck or congratulations at all, just the invoice request! Very poor customer service from some of the staff. We would not recommend this branch.

Matthew · 19 June 2019

★★★★★ 5/5

Google

6 months ago, I made the nervous decision to sell my house, not having clue what to do I contacted Matt and his team who guided me carefully through the journey of selling a house, at no stage did I feel pressured and any awkward questions (or silly questions I thought) they were all very professional and returned my calls quickly and politely.. I am now moments away from moving and up until the exchange it was a bit of a bumpy ride with solicitor etc, however RACHEL who deals with the sale through to your completion, was a breath of fresh air and made my journey easier, I don’t know what I would have done without having top sales team around me (Rachel, May and the team) and my amazing final advisor Becki of Xl Finance ... what can I say , I couldn’t do your jobs, but you are so professional and your guidance was gold star, thank you for everything. Paul Carr Brownhills you were and are my angels , thank you for the support over the last 6 months nothing was too much trouble.. good luck with your next sale

Angela · 19 June 2019

★★★★★ 2/5

Trustpilot

Avoid go it want a easier process and want to work with professionals

Avoid at all costs if you want to sell your property, go find another agent. Don’t believe the hype that they are largest estate agents in Birmingham, it doesn’t mean you`ll have a smooth, support process selling your home. They found me a buyer that was pain to deal with, I had no support from the local office when the buyer started playing up, even to the point I wanted to go back to market they would find excuses, get angry with me and convince me to stick with their buyer all because it meant easy sale and commission. Harry is somewhat inexperienced but trying his best but not very good when he gets told to carry out instructions from the seller i.e. if the seller says don’t take down the for sale sign it’s my property don’t argue back and if the seller says go find other buyers as the one Paul Carr found was a waste of time, don’t refuse, otherwise it gets to the point where the seller starts making demands! The office manager Paul, clearly had issues, he told me he would do a multi agent and then on the day of signing up he refused point blank, my mistake should have walked out then but they were cheaper. He soon quit his job as I found out later on he had a temper and the staff had made complaints about him. This explains a lot of things esp. when I wanted out of the contract, he couldn’t work out the 12 weeks end date of contract and added extra days and made up deals without putting them in writing and threw temper tantrum, good thing I recorded all my calls with him. General rule of thumb, they price it lower to middle of the market to make sale and not top end like everyone else. Sue who works part time, all I can say is avoid, she`s got years of experience but somewhere she has lost those skills and experience e.g. I knew of a property that sold near me and when I asked for details that they had listed etc. she was telling me a different price to what it was sold, despite me telling her I know the owners and the property quite well. She thought it was a good idea to go under the asking price to attract buyers clearly not a good idea. Biggest let down of Paul Carr was the volume of buyers; they had a trickle compared to the other agents. Also they don’t advertise on zoopla like everyone else, they use Right move and on the market.com, the latter of which is more around the south, everyone else uses zoopla even the national estate agents. The only good thing I can say about Paul Carr is there back office girls are fantastic and they do an amazing job keeping up with the seller and they don’t sugar coat it.

Mr · 12 February 2017

★★★★★ 5/5

Google

A big shout out to Mat and the staff at Paul Carr Brownhills branch very efficient a pleasure to deal. Our property sale was easy from start to finish.PositiveResponsiveness, Professionalism, Value

Edwin · 18 June 2022

★★★★★ 1/5

Trustpilot

Awful experience with the estate agent

Awful experience with the estate agent. Put our house up for sale and the photos were done quickly with no effort and showed our house is the worst light. We asked them to change/ redo them, no joy. The house has been on the market 6 months with only 3 viewings, 1 turned up, 2 no shows (or made up!) We have asked for feedback and nothing. We have asked for guidance on what to do to attract more viewings - no call back. They have no drive to try and sell our house for us but will happily take our £7000 fee!

L · 18 June 2024

★★★★★ 5/5

Google

A really big Thank You to Caroline and her team for getting me through to completion. Can't praise them enough.... fantastic team work ..... as I've never known a sale to take so long, but they were there with me every step of the way! And put up with me too.! So my move to Wales happened in the end....lovin it too. 😀 Hope you enjoyed the fizz ! 🍾 Thanx girls xxxxxxx

Wendy · 19 June 2018

★★★★★ 5/5

Google

Jo, joanna n all the team were v helpful n whilst personable were also v professional. Great service all round.

Paul · 11 April 2026

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. I would never use this company again if my life depended on it. Given completely misleading information which has left me, a single mom with a £6000 debt following the sale of my deceased dads property.

Jo · 10 June 2025

★★★★★ 1/5

Trustpilot

Paul Carr lucky to get one star

Paul Carr lucky to get one star, no communication at all, 2 viewings in 3 months. Sign you up and your forgotten, go elsewhere, we did.

Karen · 2 December 2025

★★★★★ 1/5

Facebook

Have left me and my partner without hot water for a whole week! When questioning them and saying how disgusted I am with them one woman said and I quote “these things take time” They have not seemed in any rush whatsoever to get things sorted, constantly having to chase them about an update, getting past from person to person. No where near good enough!

Scott · 8 March 2022

★★★★★ 5/5

Google

I live around 200 miles from the place, however have been organizing a purchase for my Mother who lives near. Have found the team, very polite, helpful, with great customer service throughout, many thanks.

Anthony · 25 May 2024

★★★★★ 1/5

Trustpilot

DO NOT USE!!

I trusted this company to sell my property. The property was empty so I supplied them with a set of keys so they could do viewings at their convenience. On one occasion they locked themselves out with the keys in the lock inside, they had to effectively climb over the back garden fence to get back in the property, then on TWO further separate occasions they let the front door unlocked and lights on. I try and get in touch with them to remove my property from market and they repeatedly fail to return my calls. DO NOT USE!!!!

Justine · 19 May 2023