5/5
GoogleJake Fahey was a great agent who helped with every aspect of selling my property. Would not hesitate to recommend using him.
Trusted Agent profile · Bromley
Langford Russell Bromley reviews
★★★★★
764 reviews across 2 platforms
19-23 Masons Hill, Bromley, BR2 9HD
Langford Russell's office in Bromley, at 19-23 Masons Hill, is rated 3.9 out of 5 across 764 reviews on two platforms, including 275 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
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Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
Awards
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Google1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
4/5
GoogleWe are renting first time. Mel was extremely professional and kept us updated at every stage of the process. Very pleased.
1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.
Agent replied · 11 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Agent replied · 11 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleWe had a great exp with LR from start to close within 3.5 months during a hot season. Thank you!PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Thank you Noopur for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Agent replied · 11 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Agent replied · 11 June 2024
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Agent replied · 11 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGeorge was very helpful in trying to find us a suitable property. Went the extra mile. Thank you.
1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Agent replied · 11 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Agent replied · 11 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleThe service and standard of Mr Jack Frendo it was amazing 5 ⭐️ Top in the market of Bromley !!
5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Agent replied · 11 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GooglePoor welcome, poor communication skills after consulting with their agents. Couldn't care less if I was there. Surprised they have so many other reviews saying good things. Don't waste your time.
Agent replied · 11 June 2024
Dear "Harris", I am very sorry to read this and can assure you that we do care. Would you be able to email me the specifics of your issue so that I can investigate please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Agent replied · 11 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Agent replied · 11 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
Agent replied · 11 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Agent replied · 11 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
3/5
TrustpilotMiss communication on the day
A very limited service.
Agent replied · 11 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
Agent replied · 11 June 2024
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
5/5
GoogleI am very pleased with the services offered, a very good team, efficient and fast. I received a lot of help and advice. Thanks a lot
Agent replied · 11 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Agent replied · 11 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Langford Russell Bromley
Has Langford Russell won any awards?
Yes. In The Trusted Agent 2026 awards: Langford Russell, Bromley won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Beckenham won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Langford Russell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
