Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery professional and helpful
Very professional and helpful. Good service when I was looking to rent a property at short notice.
Mark · 19 December 2022
Agent replied · 23 October 2024
Hello Mark, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotMoving into a new property with help of tasha
Whilst moving into my new property I'd just like to say that Tasha rice was more than helpful, she sent me every document I needed almost instantly and was extremely helpful in helping me over the phone.She really is what makes cubitt and west :)
James · 20 April 2023
★★★★★ 5/5
TrustpilotMade it!
Shaun worked really hard to make sure the sale went through, excellent communication throughout. Without his help we may not have exchanged in time ready for our completion date.
Customer · 25 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWould definitely recommend
Would definitely recommend, Kian has really helped us get our new home he is very helpful and friendly. Would definitely use them again!
Kerry · 28 February 2022
Agent replied · 23 October 2024
Hi KerryMany thanks for your positive review about Kian at our Wallington branch. We are so glad that he managed to get you the property of your dreams. I will pass on your comments to him and good luck for the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotVery positive experience
Had a very good experience working with Shaun, who progressed our property purchase with excellence. And had a very good sales experience prior to that, saw some great properties.
Dan · 19 January 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotCouldn't be more helpful
Couldn't be more helpful, amazing customer service and catered for every need.I always receive 10 of 10 service from Marcus.He is an asset to the company!
Kimberley · 21 August 2021
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about Marcus from our Portsmouth Lettings team - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
TrustpilotAn absolute shambles of an experience
An absolute shambles of an experience, unprofessional, greedy, lazy, and incompetent, I would not recommend to my worst enemy. My advice would be to avoid like the plague
Steven · 25 February 2021
Agent replied · 23 October 2024
Dear StevenThank you for leaving your review and we are disappointed to learn of your experience. Regrettably we have been unable to identify you on our records from the information that you have supplied. To enable us to investigate your comments, we would kindly ask that you provide some further details by contacting our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. Thank you.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotExcellent service from Abbie Tallack at…
Excellent service from Abbie Tallack at Cubit & West. Answered any questions we had and always got back to us straight away after we called. Highly recommended!
Kieren · 8 April 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotDoes not reply to messages does not…
Does not reply to messages does not reply back after you call and leave a message. I do not recommend
Tibi · 29 May 2022
Agent replied · 23 October 2024
Dear Tibi Thank you for leaving us your feedback. We are sorry if your calls or emails were not returned promptly as we feel strongly about communicating with our customers both promptly and effectively. We are sorry if this was not your experience and would welcome the opportunity to assist you further. To discuss your experience in more detail, you can contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
★★★★★ 4/5
TrustpilotThank you
We would like to thank the staff at Cubit and West for their service and assistance.
Mina · 26 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
Trustpilot11/10 West Worthing
Excellent friendly and efficient service notwithstanding the massive complication of the Pandemic.Did exactly what they said they would and offered the advice and help I needed.
Martin · 4 May 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotHelped by a Lovely lady called Becky…
Helped by a Lovely lady called Becky who helped us get our flat within our short timeframe amazing customer service thank you
Jordanna · 13 January 2022
Agent replied · 23 October 2024
Good morning Jordanna,Thank-you for your kind review about our Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotFantastic Service!
Dan from North End office was great. Answered all our questions and made the whole process quick and smooth. Would 100% recommend! Thank you so much!
Steph · 9 April 2021
Agent replied · 23 October 2024
Good afternoon,Thank-you for you kind words about Cubitt & West Portsmouth and in particular Dan; I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 4/5
Trustpilot👍👍👍👍
👍 all good.thank you.
Marcin · 11 October 2023
Agent replied · 23 October 2024
Hi Marcin,Thank you for leaving a review! It's great to hear you've had a positive experience with our agents.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotStaff were always helpful and friendly
Staff were always helpful and friendly, we found a buyer quickly so did not have much to do with most of them.However Julie Bramble, the coordinator was exceptionally helpful.
Liz · 13 March 2024
★★★★★ 5/5
TrustpilotVery professional in conducting their…
Very professional in conducting their business, very friendly and supportive staff, I would certainly recommend them to anyone who wants to sell or buy properties.
Omid · 25 May 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotCiaran help me in this new stage of…
Ciaran help me in this new stage of renting the house. very kind helped me I needed.I'm very grateful crawley
Ana · 25 March 2022
Agent replied · 23 October 2024
Dear AnaThank you for your kind words about Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
★★★★★ 5/5
TrustpilotHeidi and Charlotte from Ashington…
Heidi and Charlotte from Ashington branch have been so helpful, informative and professional going through the process of selling my late fathers house . I would not hesitate to recommend them to family and friends. Five stars would have given you more !
Karen · 16 March 2023
★★★★★ 5/5
TrustpilotCurrently managing a relet of a…
Currently managing a relet of a property through a fully managed service with C&W. Aden at the Crawley branch has been extremely reliable, providing updates and supporting the new tenant. Really good service and credit to Aden for his professional approach.
Brian · 9 May 2023
★★★★★ 5/5
TrustpilotA refreshing change
David Ellett showed us around a property and we found him to be professional, friendly and very knowledgeable.
Lesley · 6 June 2022
Agent replied · 23 October 2024
David is a new member of our team in Worthing and it is lovely to see your comments about this service. Thank you.
★★★★★ 1/5
TrustpilotReigate office lacking in responses
Sadly I’ve found Reigate office very poor to respond and they don’t return calls. It doesn’t give a good impression of the company.
Sally · 3 September 2021
Agent replied · 23 October 2024
Dear SallyThank you for taking the time to leave a review and please accept our apologies if our response times have not met your expectations.Customer satisfaction is of paramount importance to us and as such we would always endeavour to return calls in a prompt and reasonable timeframe. We are committed to providing an excellent service to all of our customers and would kindly ask that if you continue to experience any communication issues, you contact our Customer Relations department at customer.relations@arunestates.co.uk or on 01702 540802 so that we may investigate these further for you.Kind regardsCubitt & West
★★★★★ 5/5
GoogleKevin was very professional and made the purchase process very smoothly.
André · 10 October 2020
★★★★★ 1/5
TrustpilotWASTE OF TIME AND MONEY
WASTE OF TIME AND MONEY - SHIRLEY BRANCHHave spent £3K and 3.5 months conveyance for a purchase. Diabolical communications, breached of code of conduct, with-held vital information ie. vendor's change of circumstances resulting in no foreseeable exchange date.! Thanks alot C&W for wasting months of my life and money! Avoid avoid avoid.
Van · 29 January 2022
★★★★★ 5/5
TrustpilotSamara did a fantastic job!
Samara did a great job finding a buyer for my property.
Merry · 30 January 2023
Agent replied · 23 October 2024
Good morning Merry,Thank-you for your kind words about Samara from our Southsea branch! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
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