Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
KC · 6 April 2019
Agent replied · 10 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleI wasn’t sure about buying a property but Liz encouraged me and made sure I had the best experience. I want to thank her for being very patient with our inquires and helping us get our property.
Katia · 10 June 2023
Agent replied · 10 June 2024
Thank you katia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liz and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSuccessful sale in difficult circumstances
Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.
Tim · 20 December 2022
Agent replied · 10 June 2024
Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services
★★★★★ 4/5
TrustpilotGood overall service
Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional
Emily · 18 October 2021
Agent replied · 10 June 2024
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotNEVER RENT VIA ACORN.
NEVER RENT VIA ACORN.We've had that 'pleasure' for nearly 5 years, Property 'Managers' (what a joke! They couldn't manage an act of tying shoelaces) are an absolute bunch of inept people, information doesn't get passed around effectively, noone gets back to you, Prop 'MANAGERS' change all the time and the conversations are repeated endlessly.GO WITH PEDDER for SOUTH LONDON.
DW · 25 July 2019
Agent replied · 10 June 2024
Dear DW..I am very sorry read this review and would ideally like to investigate the issues to see what has gone wrong. Consequently, I have contacted you directly via this forum. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn New Homes provided me with an excellent service in helping me buy my first home. Liz Briselden at Acorn was outstanding, she very was very supportive, knowledgeable and helpful throughout the whole process making it seamless. Thank you very much!
Emily · 1 December 2024
★★★★★ 5/5
TrustpilotAcorn were professional from start to…
Acorn were professional from start to finish with the sale of my Fathers house. They regularly kept me informed of the progress of the sale.
Allyson · 23 June 2025
★★★★★ 5/5
GoogleJust wanted to share the fact that I'm very pleased with the service provided by Madeleine Davenport at Acorn, New Homes. She's always professional, has a positive approach, swift in replying to various matters/issues as well as very kind. It's always a pleasure to cooperate with people like her.PositiveResponsiveness, Quality, Professionalism
Erion · 27 August 2021
Agent replied · 10 June 2024
Thank you Erion for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Madeleine and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotWorst Estate agency in Lewisham is ACORN
Worst agency in Lewisham. It took ages to complete my checks. Since receiving my money,is not responding for 9 days already to any emails or calls . On condition they are supposed to manage the property aswell. Any landlord would be mad to trust them with MANAGEMENT.
Pavlin · 7 April 2022
Agent replied · 10 June 2024
Dear Pavlin. I am sorry to read your review and have investigated this morning. I am afraid that your emailed questions were sent to a specific property manager who was off sick. Although we have procedures in place to ensure that emails are answered in situations like this, I am afraid in this case it didn't happen. We have now taken steps to tighten up on these procedures to ensure that it wont happen again.All your questions will be answered today.Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotLauren
I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful
Lauren · 30 June 2025
★★★★★ 5/5
TrustpilotThumbs up for Acorn Estate Agents!
My partner and I recently acquired our first home. Acorn, facilitated the whole process in a very smooth manner. Communication with them was always expedite which is something you really appreciate when buying your first property as you are full of questions.
Sergio · 22 October 2022
Agent replied · 10 June 2024
Thank you Sergio and Mariaelena for leaving us a 5* review. We are so pleased that you were happy with the service you received from our Ross at our Lewisham office and hope that you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAs a first-time buyer I was relatively unfamiliar with the whole process; Sammy has been amazing in this regard - taking the time to explain all the steps and guiding me through the process. Very much appreciated and a great all-round experience!
Paul · 11 June 2019
★★★★★ 5/5
GoogleI have absolutely no hesitation in giving Liz Briselden at Acorn New Homes a 5* review. As a first time buyer I couldn’t have asked for a better agent. …
Stella · 14 April 2025
★★★★★ 5/5
TrustpilotGreat Service
We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!
M · 28 August 2022
Agent replied · 10 June 2024
Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotI contacted Acorn to value my property for rental
I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.
Angela · 29 March 2021
Agent replied · 10 June 2024
Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotFantastic Acorn Rainham!
We sold our house through Acorn Rainham who as a team have been fantastic!Mark dealt with our sale and was in contact with us constantly reassuring us throughout, which has been welcomed in the current climate!SUPERB EXPERIENCE I WOULD FULLY RECOMMEND!Samantha
Samantha · 22 October 2022
Agent replied · 10 June 2024
Thank you Samantha for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mark at our Rainham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSteven and Jeff and all the team from…
Steven and Jeff and all the team from Acorn commercial have been fantastic over this difficult lock down period and have kept me up to date with progress at all times, no question was too small and they liaised and pushed the solicitors when needed. We would highly recommend them. Thank you so much.
Steve · 8 August 2020
Agent replied · 10 June 2024
Thank you Steve for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Commercial Team If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
E · 5 June 2024
Agent replied · 23 August 2024
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
★★★★★ 5/5
GoogleReally seamless experience with Acorn Homes, Liz in particular made everything really easy and clear. Thoroughly recommend working with Liz and the Acorn team!
Suzan · 12 June 2025
★★★★★ 5/5
TrustpilotHighly recommend Acorn Estate Agents Rainham Kent
Highly recommend this estate agents, very professional and helpful. I delt with Mark from the Rainham Kent branch and found I could always have an honest open chat with him. Responds very quickly to emails & calls5* service all round
Joanne · 11 November 2022
Agent replied · 10 June 2024
Joanne, we’re so happy to hear you had a good experience. We will share this with the team!
★★★★★ 5/5
TrustpilotSuperb service from Sidcup Team
Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..
Malcolm · 12 March 2021
Agent replied · 10 June 2024
Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAidan in dartford was really great
Aidan in dartford was really great, took the time to listen to what I was looking for and gave me great advice, really happy with Acorn and will definitely be reaching out to Aidan again for my next rental!
Holly · 15 November 2024
★★★★★ 5/5
TrustpilotProfessional service
From initial evaluation to completion, Jack and Caroline at Acorn’s East Dulwich branch, managed the sale of our house with great care and professionalism. We appreciated the excellent communication they provided throughout and their good advice during the process. We wouldn’t hesitate to recommend them. Jane McCarthy & John Rennie
Jane · 31 March 2021
Agent replied · 10 June 2024
Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSammy, Maddy & Dan
Sammy Latham , Maddy Davenport and Dan Milligan have been brilliant throughout purchasing my first property. They have communicated clearly and have gone above and beyond, making it as stress-free as possible. Fantastic customer service, thank you all.
Hayley · 15 December 2022
Agent replied · 10 June 2024
Thank you Hayley for such a lovely review, we are delighted you were happy with the whole experience ! Karen Hedges- Acorn Customer Services
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