Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional and Proactive team
From the day I called in to view my just purchased property and through out the cycle of the transaction, Layton and the Acorn team were very helpful, knowledgable, present and proactive like I have never experienced before. Will definitely recommend using Acorn. Coming back again team!
BliVic · 4 May 2023
Agent replied · 10 June 2024
Thank you so much for a great review of our Northumberland heath office, we are delighted you were happy with the service provided by Layton and the Team> Congratulations on your New Home ! Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotAcorn have been helpful and friendly…
Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!
Annie · 10 November 2023
Agent replied · 10 June 2024
Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
★★★★★ 5/5
TrustpilotAcorn have been helpful and friendly…
Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!
Annie · 10 November 2023
Agent replied · 11 October 2026
Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
★★★★★ 4/5
TrustpilotReliable estate agent
I have used Swanley Acorn office before, hence why I used them again, and the house was sold twice within one day. Amelia bless her was very good in keeping me informed of the progress throughout. The issue laid more with both solicitors who had lost the power of communication. But I would happily use Acorn again and would recommend anyone to use them.
Michael · 26 September 2020
Agent replied · 10 June 2024
Thank you Michael for leaving us a positive review. We are really happy that you were pleased with the service you received from Ameila and thanks for the feedback on the solicitors. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBest Agents we have bought through
I bought my new home via Acorn Estate Agents in dartford- Daniel the manager personally dealt with our sale and i couldn’t fault him. We had a 5 house chain and endless bumps via solicitors, daniel was the glue that held us all together and was so clear, concise and clever through out! Slick and efficient from start to finish! Thank you daniel and Acorn Dartford! Superstars!
Kelly · 25 August 2019
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI’m very grateful to Liz Briselden at Acorn for her invaluable support throughout the purchase of our first home. As first-time buyers with some complicated requirements, Liz guided us through each step with clarity and care. She was …
Jonathan · 14 April 2025
★★★★★ 2/5
TrustpilotI am a very dissatisfied landlord
I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?
Landlord · 29 January 2021
Agent replied · 10 June 2024
Hi. I am sorry to read this and more sorry to hear of the issues you are experiencing. We do have a customer services team, whose details are on the website and a live chat facility too. However, please email me at andrew.roberts@acorngroup.co.uk in the first instance and I will investigate your concerns. Thanks in advance. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Becky · 3 February 2023
Agent replied · 10 June 2024
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
★★★★★ 5/5
GoogleI had a very positive experience purchasing my first house with Acorn New Homes and with the sales co-ordinator Samantha Latham in particular. Every stage of the process was clearly explained and she was available to offer advice and support throughout. She also ensured that we were settled into the property following completion and that we had received everything required from the developers.
Matthew · 10 June 2020
Agent replied · 10 June 2024
Thank you Matthew for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Samantha. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBest estate agents
Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had
Ellise · 17 February 2023
Agent replied · 10 June 2024
Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleI had a very good experience with Acorn new homes. Karen was lovely. She took time to care and was very supportive during the whole process. I would highly recommend Acorn new homes and especially Karen. She made the process less stressful and was reassuring at all times. Thank you Karen.
Jessica · 11 June 2018
★★★★★ 4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
James · 21 October 2020
Agent replied · 10 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Jenni · 11 April 2022
Agent replied · 10 June 2024
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Trustpilot⭐️ ⭐️ ⭐️ ⭐️ ⭐️
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!
Yas · 15 February 2024
Agent replied · 10 June 2024
Thanks Yas for leaving a review of your experience. We are very pleased that you were happy with service you received from Keiron and Mark.
★★★★★ 5/5
TrustpilotBest service ever
SO happy with the service I received from Karthiga at Grove Park branch ;-)
She went above and beyond! She is 2nd to none and exceeded my expectations!
She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process
Go-Karthiga-Go ;-)
Cheryl · 15 November 2024
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Daren · 24 July 2023
Agent replied · 10 June 2024
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
★★★★★ 5/5
TrustpilotExcellent service
I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.
Francesca · 15 March 2022
Agent replied · 10 June 2024
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Martin · 8 December 2023
Agent replied · 10 June 2024
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
★★★★★ 5/5
GoogleAmazing, seamless and efficient process with Liz! Appreciate always answering my questions and keeping me up-to-date regarding the progress, very friendly and professional attitude. All the best!
Aleksandra · 10 April 2024
Agent replied · 13 June 2024
Hi Aleksandra, thank you for sharing your positive experience with Liz! We're delighted to hear that she provided excellent service and kept you informed throughout the process. We appreciate your kind words and wish you all the best.
★★★★★ 2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
G · 29 August 2020
Agent replied · 10 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
Gurbax · 30 January 2025
★★★★★ 1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
Chris · 14 November 2024
★★★★★ 5/5
GoogleRecently purchased my first property through Acorn New Homes Estate Agents and Nicola and I couldn't be happier with the service I received. Always very professional and happy to answer any questions no matter what time of day. Made what can be a very stressful process, easy to manage. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Alexandra · 27 August 2021
Agent replied · 10 June 2024
Thank you Alexandra for leaving us a 5* review. We are really happy that you were pleased with the service you received from Nicola and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process.
Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through.
If you want a professional, honest estate agent use Acorn cannot recommend them enough.
Carol · 1 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.