5/5
GoogleSammy was awesome. She was really encouraging and supportive in my search for a home - and was very communicative throughout the whole process. Thanks Sammy, and Acorn!
Trusted Agent profile · Bromley
Acorn New Homes Bromley reviews
★★★★★
595 reviews across 2 platforms
9 St. Marks Road, Bromley, BR2 9HG
Acorn New Homes's office in Bromley, at 9 St. Marks Road, is rated 3.7 out of 5 across 595 reviews on two platforms, including 112 Google reviews rated 4.9.
Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Google5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Agent replied · 12 June 2024
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
Agent replied · 12 June 2024
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Agent replied · 12 June 2024
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
5/5
TrustpilotI had a great experience with Shirin…
I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.
Agent replied · 12 June 2024
Thank you Ripley for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAcorn did everything possible to ensure…
Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.
4/5
GoogleAs part of a committee working on large complex projects in a residential estate, we needed a company like Acorn to help manage the day to day running and more high brow developments and renovations. There have been frustrating times but this is very few and far between. Overall progress has been made and the committee are content with our choice to employ Acorn. The staff are friendly too which is a bonus.
1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
Agent replied · 12 June 2024
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
1/5
TrustpilotAwful
Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people
Agent replied · 12 June 2024
Hi Celino. To clarify your review. You are a tenant is this development. We have raised your security issues with your landlord..our leaseholder..and the options are being discussed collectively by all the leaseholders and their freeholder. Your landlord will update you I am sure when a decision is made, but for now you must contact your landlord or managing agent. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHappy customers
Our pet hate is delays in communication, this was quelled by Acorn’s Danny Muir and Mark at the Swanley Kent branch - from start to finish; Fast responses, Knowledgeable and Professional both a real credit to this industry.
Agent replied · 12 June 2024
Thank you Christopher for leaving us a 5* review. We are really happy that you were pleased with the service you received from Danny and Mark and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSammy was extremely helpful throughout the whole process of buying my new home, all the way to completion and beyond! Much appreciated!
1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
1/5
TrustpilotStrangers to the truth
Truth issues. Tendency to hide. Wouldn't trust them as far as I could throw them.
Agent replied · 12 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
5/5
GoogleI had a seamless and stress-free experience buying my first place with Acorn. They were easily contactable, quick to respond to queries and hugely helpful throughout the process (Samantha Latham especially). No faults whatsoever.
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our New Homes team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Agent replied · 12 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
GoogleSamantha was an absolute star! She is so friendly, very experienced and made me feel at ease with the whole process.
4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Agent replied · 12 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Agent replied · 12 June 2024
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Agent replied · 12 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAcorn were extremely efficient in…
Acorn were extremely efficient in advertising my flat and finding me an excellent tenant in no time at all. The whole process could not have been handled better by Shirin.
Agent replied · 12 June 2024
Thank you Gillian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Agent replied · 12 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleMadeleine Davenport Sales Advisor, The Acorn Group,is the best, very professional, attentive, and customer focused. Nothing was too much, best experience everPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 17 June 2024
Thank you Tonia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Madeleine and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI have been using Acorn's services for well over ten years now. I'm a landlord of one property but spinning many plates in the rest of my life. With Acorn, I am confident that my property and it's tenants are well looked after and that I am always well informed. If there's a problem it is resolved swiftly and with a warm, friendly and efficient air.
5/5
TrustpilotI am extremely happy with the service I…
I am extremely happy with the service I am receiving from Acorn over the past 3 years. The staff are extremely friendly, professional and accommodating. Always there to help.
Agent replied · 12 June 2024
Thank you Audrey for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you have received from us over the years. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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