Acorn New Homes Bromley reviews

★★★★★ 1/5

Trustpilot

This was by far the worst tenancy and…

This was by far the worst tenancy and property management experience I have ever endured in my 10 years of living in London and now Sutton at Northumberland House. I have recruited roles in PM and can assure you that the standard of property management is exceptionally low, it was rarely visited, and security was frequently used to fill in the gaps. It takes months for anything to get fixed and communication is at a minimum. Tenants should be at the heart of the business, not a number and forgotten about. My advice would be to go to a more reputable property agent. Avoid, you will regret dealing with them...

Chloe · 20 August 2018

★★★★★ 5/5

Trustpilot

Energy and enthusiasmKevin Ashton at the Brockley branch of…

Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.

Antony · 28 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional liars who try to take your money before an offer is even accepted

A very unprofessional company with very unprofessional staff, Nicholas impartcular. I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job. Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.

Kat · 15 July 2018

★★★★★ 1/5

Trustpilot

Professional thieves!!! Beware of them.

Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.

Abosede · 25 June 2018

★★★★★ 5/5

Google

We secured our first home using the services of Acorn homes. Their professionalism, competence and positivity was a constant reassurance and went a long way in keeping us sane during our first mortgage experience. Sam, Karen and the rest of the crew were extremely helpful and were willing to comb the country in search of the best deal for us. I will gladly recommend their services especially to any newbies out there looking to take on the seemingly complex maze of the Mortgage world.

Seyi · 19 June 2018

★★★★★ 1/5

Trustpilot

I am following up to my prior review to…

I am following up to my prior review to let everyone know that Acorn continues to drop the ball. After the last episode - where they managed somehow to 'forget' about an ongoing lease renewal I had asked them to take care of, letting the matter slip well into the renewal period and then failing to address with me or my tenant any of my tenants comments on the terms of the lease - I now find myself having to apologise to my tenant for their incompetence. I have now returned from a business trip to find a letter dated February 26, indicating that they still had not received my instruction to complete the legally mandated gas inspection. In fact, I had instructed them, in an email dated Feb 18, which I have since forwarded to them.To their credit, the manager did contact me following my last review to apologise and offer a very small discount off their renewal fee (which was very high considering it's simply some paperwork for a renewal). And he was able to do something to ensure the agent in charge of my account sprung into action. But this was only because of his intervention.At the end of the day, Acorn can't keep tabs on anything they touch. I would strongly caution against using them. My only reservation is that the entire estate/rental agency industry is rife with incompetence, so I don't know if other agencies will be better. I do believe the industry is in need of greater regulation and oversight.

Tim · 8 March 2018

★★★★★ 2/5

Trustpilot

Generally fine, but painfully slow at releasing deposit.

Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.

JOHN · 24 March 2021

★★★★★ 1/5

Trustpilot

Not professional, lie, threatening, unskilled

Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions

Amanda · 9 May 2017

★★★★★ 3/5

Trustpilot

Slow and average.

Only effective once commission is on the line.

Sbrighton · 4 May 2024

★★★★★ 5/5

Google

Very good experience with Acorn New Homes. Really professional and helpful staff who go the extra mile. Always quick responses and keep you up to date along the way. Very happy with the result. Recommended.PositiveResponsiveness, Quality, Professionalism

J · 26 August 2021

★★★★★ 1/5

Trustpilot

Total Incompetence total willingness to get your money

I agree with previous reviewer: I have experience with Acorn in London. A good quality flat in decent surroundings- in theory... It started before moving in with the property manager going on planned maternity leave in the middle of processing the contract this without notifying me and without providing a backup. I could not understand why she didn't get back to me for the finalisation just a few weeks before planned moving in date. I thought that was a singular mistake but unfortunately not. The inventory lacked many very very obvious faults in need of correction. They were going to fix a lot of things based on the viewing of the property and also inventory but after many months, several phonecalls, emails and a couple of friendly handymen coming and fixing one thing at the time, shrugging shoulders at others or saying, "Ill just have to go to the store to buy this thing" (after which I never saw the person returning) and people coming to inspect and take new photos there are still lots of things to be repaired among theme one of the major kitchen appliances which is only partially working. During all this time new people to talk to at Acorn who have no clue what their predecessors have agreed with me or what has been done. Their office must be a mess. No I really do NOT consider myself a fussy person by here Ive really lost my nerve a couple of times. Acorn is plainly unreliable although claiming to be "a well reputed firm" (as someone upsettedly said when I was calling) with some nice block of flats. Mixed and confusing messages all the time! If you still choose to rent via Acorn because you found a nice flat make ABSOLUTELY sure EVERYTHING is repaired before you move in. Also Beware of extra fees amounting to hundreds of £s surrounding the signing of the contract. But of course they are all to willing to have you pay full rent... BTW The rubbish/recycling area is aways full of things that do not belong there. Why not out put simple pictorial signs up by the bins on how and what to recycle and give the opportunity for the tenants to have bigger items removed by Acorn for a small fee instead of sending pointless letters pointing out that you should not put mattresses or sofas by the bins to the tenants. You still have to remove the stuff in the end so why not have it as a service. Get an in-house handyman/concierge who could work in the building!

MrsFarawayfromhome · 15 February 2016

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!

Romans · 20 December 2013

★★★★★ 5/5

Trustpilot

We have worked with acorn for four…

We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.

Oliver · 28 July 2022

★★★★★ 5/5

Trustpilot

Very good service overall

Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.

Oscar · 18 December 2024

★★★★★ 5/5

Trustpilot

I just sold my house in Dartford…

I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.

Paul · 14 October 2022

★★★★★ 5/5

Trustpilot

I’m very satisfied with this branch

I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week

Sophie · 28 January 2021

★★★★★ 1/5

Trustpilot

Acorn worst agency ever!!!

They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .

Ioannis · 19 December 2019

★★★★★ 1/5

Trustpilot

Agency didn't bother turning up for a…

Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.

Lou · 27 November 2020

★★★★★ 5/5

Trustpilot

I can't recommend Acorn Estate Agents…

I can't recommend Acorn Estate Agents more highly - they found me wonderful tenants, were very knowledgeable and nothing was too much trouble. My account manager, Jamie Perrin has always replied immediately and been incredibly helpful and professional.

Rachel · 10 February 2021

★★★★★ 5/5

Trustpilot

excellent service like to say a massive…

excellent service like to say a massive thank you to wiliam C he got it done

S · 26 September 2023

★★★★★ 4/5

Trustpilot

It was a pleasure to view the property…

It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.

Guy · 24 January 2023

★★★★★ 5/5

Google

Sammy was awesome. She was really encouraging and supportive in my search for a home - and was very communicative throughout the whole process. Thanks Sammy, and Acorn!

Ryan · 19 June 2018

★★★★★ 1/5

Trustpilot

Outlandish quotes for work that was never done

Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.

Abhi · 10 December 2018

★★★★★ 5/5

Trustpilot

Beverley and Team provide and excellent…

Beverley and Team provide and excellent service.

Michael · 4 March 2024