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Simply Let Dorset reviews

4.7

★★★★★ Excellent

122 reviews across 2 platforms

23 Charborough Rd, Broadstone BH18 8NE

Simply Let Dorset's Broadstone office at 23 Charborough Rd is rated 4.7 out of 5 across 122 reviews on two platforms, including 118 Google reviews rated 4.7. Checked 9 October 2026.

4.7 / 5

118

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

About Simply Let Dorset Broadstone

Simply Let Dorset LTD offers you a hassle-free and conscientious letting experience and was started by the owner Jacky over 20 years ago. We pride ourselves on making our property lettings service as simple as possible for our landlords and tenants. We are different as we do not wear suits, and we focus just on lettings, we do not do sales, and we offer a friendly, personal, caring, honest, transparent approach. We have strong ethics and a uniquely common-sense approach to letting and managing your property as if it were our own. Jacky the owner has 30 years of lettings experience and comes from a strong lending banking background. We are based in a home office in Charborough Road, just south of Broadstone centre so if you are a landlord who needs a company to let & manage your rental, or you are a tenant looking for a new home please contact us on 07824426134 or email us at info@simplyletdorset.co.uk and Team Simply Let will be keen to help you! For up to date news and properties please go to the homepage on this Website & click ‘Property Search’ on the homepage. Also check Zoopla as a video will be available there, and also check out our & like our Facebook page. We are proud to be a regulated member of My Deposits, CMP & The Property Ombudsman. We offer a 14-day ‘right to cancel’ cooling-off period policy, in line with Cancellation of Contracts Regulations 2008, as well as an in-house complaints handling policy. We also maintain a comprehensive liability insurance plan.

Reviews

Every review we hold for the Broadstone office, from every platform, shown as written. First names only.

5/5

Google

I just used Simply let Dorset. I wholeheartedly recommend them in every single way. From start to finish the whole experience was seamless. They are understanding, they communicate every step of the way. I had uncommon circumstances and I was considered regardless. They care about people and don't mind my noob questions throughout as I am less experienced in the industry. Genuinely could not fault a single thing. Every one I dealt with upheld the same high ethical standards and were supporting me throughout. Extra special thanks to Gemma. It felt like she held my hand the whole way. In a nutshell. These ladies are the real deal and the gold standard that other agencies should aspire to be like. 10/10 Thanks SLD keep up the honest work!!

Gray · 8 September 2026

Agent replied · 7 September 2026

Hello, this is super to read, your application was really good and you suited the property size and location, so despite a credit blip you are paying back what you owe monthly and we look on that very favorably as everyone deserves a second chance. We hope you love your new home and will be happy there for many years! JACKY

5/5

Google

I had a truly wonderful experience with Simply Let during my tenancy from January 2024 to March 2026. From day one, the whole team has been incredibly supportive, approachable, and professional. Any concerns I raised during my stay were always addressed promptly and effectively, which made my time in the property smooth and stress‑free. Their support during my move‑in was excellent, and the same level of care continued right through to my move‑out. The checkout process was clear and handled with genuine fairness. I had taken care to leave the property in good condition, and it meant a lot that both the landlord and the agency appreciated this and returned my full deposit. A big thank you to Sam, Mark, Leon, Ebony, Jacky, Gemma, Tina, Julia, and the rest of the Simply Let team for being consistently helpful, kind, and supportive throughout my tenancy. I genuinely recommend them to anyone looking for a reliable and tenant‑friendly letting agency.

Thiruvenkadam · 8 April 2026

Agent replied · 21 March 2026

Thiru, you are the first tenant this year that we have been able to refund a full deposit to because you read our move out checklist & actioned all points so the flat was clean & free of personal items. It was a pleasure to have you as a tenant & we wish you all the best in your relocation to take a new job. If ever you return to Dorset we would love to help you with another home! Jacky & Team Simply

5/5

Google

We had a great experience with Simply Let Dorset. Gemma was excellent throughout the whole process, very helpful, quick to respond, and communication was always clear and easy. Jackie was also very helpful, and the whole team were professional and friendly. Thank you for making everything so smooth and easy. Highly recommend!⭐️⭐️⭐️⭐️⭐️

Keerthi · 8 September 2026

Agent replied · 7 September 2026

Hello Keerthi, Thankyou for this feedback about your move in and Gemma's and my communication, really appreciated as good communication makes the tenancies run smooth from start to finish! We hope you enjoy your new home! Jacky

1/5

Google

I left a comment a year ago that appears not to be here now and left a one star. Jacky and her team harassed me and my daughter to the core. We went to court on a section 21 and we won, then to be told by Jacky basically your rents now up by £320 per month we struggled but paid it in the end to be able to move on. Jacky is not sweetness and light if all goes wrong for you, we were there for 11 years and not missed a payment before hand. Then went and took £55 off us for cleaning but the cleaners went in a few days after we left. I was confused. Listen its all ok as long as Jacky wants it to be.

Donna · 8 October 2025

Agent replied · 24 October 2024

2025 reply...Donna you have typed over the review you left in 2024 with more details. Yes we did put the rent up to near market value in the last few months as your landlord was so fair that it hadn't increased in years. I am bemused as to why a year on you are altering what you wrote in 2024 in a detrimental way when you have been given a BCP over 50s home with out helpJacky Owner 2024 reply......Donna, I do not feel this is fair or appropriate. Maybe you meant to leave 5 stars? 1 star is bad & 5 is good. It was a shame your landlord required his property back for family & we served a section 21 during 2023. I referred you to BCP housing who helped you gain a council flat in 2024 & I referenced you as a quality tenant. Simply Let Team couldn't have done any more to help & support you in the 10 years when we let you a quality home. Jacky Owner

5/5

Google

I am a new tenant with Simply Let, Gemma has been so helpful and walked me through the whole process, always on hand to answer any queries. Everyone has been so friendly and professional. Would 100% recommend and look forward to many years with them.

Sally · 8 July 2026

Agent replied · 6 July 2026

Sally, thankyou for your positive feedback about Gemma & my teams communication & professionalism throughout your tenancy set up. We hope you are enjoying your new home 🏡 Jacky Owner of Simplyletdorset.co.uk

1/5

Google

I have had to complain about some of there tennants about noise they are making constantly the company have been unhelpful and quite abrupt and rude in there replying,they are obviously going to do nothing about it plus there tennants had a leak which came into our property,this company sent some one round eventually,they ran the water and said every thing is fine, totally ignoring all the water stains on our ceilings so they were called back because it got worse,we had to get the freeholder involved and the landlord of the property involved because they were taking so long to fixe a simple problem and still they took there time to fix it,with no apologies,no attempt to to say sorry or try and pay for damages,i can say they can not be trusted, not sure what they actually do for there money they take off people and I have e,mails that have been sent back and forth aswell and now they lied to there tenants saying we were saying they were playing loud music at 2am and banging around when I never said anything like that,they nearly made our situation much worse must by lying ,what i actually had said was there water pump was going none stop during the day and at 2am it was going none stop and woke me up,so I said theyneed to get some one to fix it,thank god the neighbours had reported it all ready, i dont know why they lied

David · 8 August 2026

Agent replied · 14 July 2026

David, this is a totally unfair review & I will report it to google. We have 54 emails in a thread from you ( & around 25 more from your partner on various threads as neighbours) chatting over a leak that has been fixed, a ceiling that needed to fully dry before the freeholder can get insurance to pay, a noisy shower pump when the shower is in use & children being children & sometimes jumping around. We have suggested you chat to your neighbours to rectify any noise politely as it happens as living in a flat it is key that everyone communicates. We have also asked you to log any noise & record it & send us logs once a month if you have issues after communicating. To slate my company & team is therefore totally unfair. Jacky Owner

1/5

Google

Very unhelpful,even when we had a leak and lots of noise and anti social noise nuisance.No help at all and do not care.answer very rudely back and never sort anything.We had to let our freeholder know about issues as they were not sorting anything.we had to wait for the leak to be worse for awhile before it was sorted and only due to my other half knowing the problem but yet the soo called plumber they haf did not sort it or know or want to do anything that they used.it wrecked our insides and they did not care at all.Just like the temants that cause on purpose stuff and I am surprised our ceiling hasn't come down yet.it is more than just normal stuff and they just don't sort out anything.The hard floor in a flat and loads of time of the day problems .they just reply with no care or rudeness instead of doing they're job even from the start.poor company they're false promises of they're fake caring and listening.

Karen · 8 August 2026

Agent replied · 23 July 2026

Karen, as a neighbour of one of my lets this is very unfair. I have around 40 emails from you & have replied every time. You & David have now chatted to my tenants to resolve issues & there was no antisocial behaviors, just some noise from a 3 year old child & a shower pump to which a plumber has been called. Please reconsider what you have written & I shall report this to google. JACKY OWNER

5/5

Google

Jacky and the team went above and beyond to get us in to our property, far more than any other letting agent would have done. Such a friendly, caring team. Thank you so much!

Hannah · 18 May 2026

Agent replied · 19 May 2026

Hi Hannah, thankyou for reviewing us. We do care & it is lovely to see it written down. I hope you are enjoying the new home. JACKY Owner

5/5

Google

I could not be happier. From start to finish, Simply Let have been fantastic. Gemma and Julia supported me throughout the entire process including viewing, referencing and move in- it’s been completely stress-free. I will be recommending them to anyone looking to rent a property as the way they do things is ‘simply’ the best. Thank you Simply Let!

Madison · 8 September 2026

Agent replied · 15 August 2026

Maddison, what a lovely review! I called us 'Simply Let' as I wanted to make letting as simple as possible & it is super to read that despite all the compliance these days you still found the process smooth. Enjoy your new home! Jacky & Team Simply

5/5

Google

Mia and Molly were both super helpful, patient and polite with helping us secure our new flat. So impressed with their service. Would recommend to anyone!

Charlie · 16 May 2026

Agent replied · 16 July 2026

Thank you, Charlie! We really appreciate you taking the time to leave a review and are delighted to hear that Mia and Molly provided such a helpful and polite service. I will be sure to pass your kind words on to them both. Best of luck in your new home.

1/5

Google

Absolutely awful!! Me and my 2 year old moved into a property that had mold and damp everywhere which ruined all of our belongings. We got very sick while staying within the property and ended up having to leave early. I had begged this letting agency countless times for a year to help with this problem and they refused to do anything about it and constantly made me think I was delusional and told me "it's not mold, it's fine. It won't harm you" after moving out they are now charging me for dust. Would seriously not recommend this letting agency! They don't care about you but only money. There had also been a couple of incidents where they allowed the landlord to come into the property when I was out and without my knowledge and had also let contractors try and come in using a key without my knowledge when I was bathing.

Charlie · 8 February 2026

Agent replied · 18 January 2026

Oh Charlie this is totally unfair...you moved into a freshly painted & professionally cleaned home & we're awkward about access for contractors & the landlord to review any issues you reported & cancelled appointments at an hours notice on many occasions, infact the loft insulation was cancelled 4 times! BCP were involved as you called environmental health & their report suggested we add a longer handrail to the stairs & restricted the window height by adding bars. BCP report did not mention mould & I have managed this property for 20 years & never had any issues as your landlords care & do all the maintenance I ask. They have also agreed for you to leave the tenancy within the fixed term without charges. Mould is often caused by lack of heating & ventilation but in this case we never did an independent report as it was not found by BCP as an issue. Yes on one occasion a contractor knocked & tried to turn the key as the landlord had forgotten to tell us & you called Leon screaming uncontrollably and we calmed you down but that was a one off & he didn't cone in. Any review is great but please keep it fair. I am currently arranging a cleaner & carpet cleaner to get the home back to move in quality & will get your deposit back to BCP who paid it for you as soon as I can ...Fleas also appeared from your cat & we had to pay for extensive flea treatment when the new tenants took over so please be a responsible cat owner in your new property to avoid this happening again! Jacky

1/5

Google

Absolutely awfull!!! Never go near this agency if you can help it you will be mentally better off and financially too We moved into this property in August of 2025 all was well for a couple of months until mould started too appear in every room we contacted jacky and simply let about this and they said it was our fault that we brought it in but did try and help a little with leaflet and the owner of the property did come round and clean it which at the time we did appreciate But then it kept coming back and simply let got more and more un interested they kept saying it was our fault and too keep cleaning it we have a 11 month old baby and it was ruining all our stuff and making us sick We kept asking simply let to do a mould survey and kept pressing the issue as finally they gave in and got one in they informed us it was an issue with the flat not us and all of a sudden communication went silent no email message nothing got too the middle of January and we had enough so we had no choice but too move out We then moved out and jacky and simply let always seem too win no matter what as they charged us 400£ too clean the mould that was everywhere and a FLAT ISSUE!!!! They became rude and unhelpful i would never recommend anyone rent with simply let your better off anywhere else

Jack · 8 February 2026

Agent replied · 8 February 2026

Hello Jack, you moved into this flat without asking us taking the place of Adam. Lisa then retrospectively asked to add you to the tenancy. Prior to you moving in Lisa & Adam reported mould. We were surprised as have let the flat for 3 previous years & never had any mould. This is a quality purpose built flat. The landlady came for 4 visits prior to you moving in the help for 3 hours at a time to clean off mould & to educate on ventilation & heating. Lisa told us her previous home was very mouldy so yes we do suspect spores were bought in on soft toys & soft furnishings as this flat, nor any others in the block suffer mould. After Christmas we sent Prokil who did a report but just after the visit you gave notice to vacate so it was never fully discussed with you. We let you leave within Lisa & Adams fixed term tenancy without charges or penalty as you were unhappy. The checkout report was dreadful, infact the checkout company rang me as they were shocked. There were spilt drinks on walls & carpets & the flat was dirty. There were stuck on letters on the toilet & hallway wall & around 50 pictures had been stuck up on walks & ripped off damaging plaster. The lounge blind was so bent we had to replace it. Also rent was owed & an invoice from the managing conpany as you left a tall fridge freezerin the hallway. We had to do a deep clean throughout & our handyman is repairing walls, painting throughout & replacing damaged carpets etc now! Adam the initial tenant who paid the deposit with Lisa was copied in on the checkout & he contacted me to apologise for the mess, he was mortified too as he was hoping for some deposit back. This let was only 7 months long which makes it even more disappointing. Jacky Owner

5/5

Google

I have been renting through Simply Let since 2019. They are a wonderful team of people, Friendly and approachable and action any maintenance or problems that arise very very quickly, I have always had a same day service when it has come to appointments being made for things needing to be done. I find all of the team to be very astute and I am always Able to get hold of somebody. Jacky Runs the business phenomenally well I wouldn’t hesitate to recommend for anybody to use them either to rent their property through them out to tenants or to become a tenant of theirs. I am delighted with their service and wouldn’t hesitate to use them in the future.

Business · 8 February 2026

Agent replied · 31 January 2026

Zoe, it has been a pleasure to let to you the past few years in Wimborne & it is great to have you back with us renting a second home in Poole. My team & I work hard to provide a friendly, efficient service & this feedback is much appreciated. Jacky

5/5

Google

We moved into a property over Christmas Gemma and the team at simply let have been very helpful, they made sure everything went through smoothly. Thank you for all your help.

Jak · 9 January 2026

Agent replied · 15 January 2026

Jak, thanks for your feedback & comments about my helpful team, we do our best to help you move fast & it was great to get you in on Christmas week. Hope you are enjoying your new home! Jacky

5/5

Google

Gemma from simply let has been amazing the whole process was good I was always kept updated throughout the process I cannot wait to move in! Thankyou simply let Dorset for keeping in contact with me and making the application process simple

Issy · 4 October 2026

Agent replied · 4 October 2026

Izzy, thankyou for your positive feedback about Gemma and our simple move in process and we hope you love your new home when you move in next week! Jacky & Team Simply

5/5

Google

Simply let have been brilliant supporting me in getting my property rented out. Gemma has been excellent and very helpful. Thanks for everything!

Jack · 5 February 2026

Agent replied · 5 February 2026

Hi Jack, Thanks for the feedback. especially mentioning Gemma who works really hard to get new landlords set up & homes advertised & let to quality tenants! Jacky

5/5

Google

Simply Let were my letting agency throughout my time at a rental in Bournemouth. Always responsive to any queries/issues, and easy to deal with from beginning to end of tenancy. Friendly and quick communication. Definitely recommend.

RAYMN · 23 September 2026

Agent replied · 24 September 2026

Thanks Ray, it was our pleasure to have you rent through us. Enjoy your new home & if ever you need a rental again you know where we are! Jacky & Team Simply Let

5/5

Google

I cant fault simply let. We moved into to our rental home and they made us at ease with everything. They are great at communicating and getting back to us with information. After moving in we noticed the toilet needed fixing, I notified them in the morning and was fixed the same day. I highly recommend them.

Tasha · 8 April 2026

Agent replied · 21 March 2026

Tasha, thankyou for this feedback. We always try to get trades out fast to fix urgent issues like this. Also lovely to hear your move in process was smooth as I know you had a stressful time finding a new home after you were served a section 21 as your long term previous landlord was selling. Hope you enjoy your new home & are settling in well! Jacky & Team

5/5

Google

Simply Let have been great to deal with. They have taken the stress out of letting our property and have been very polite, informative and helpful through the entire process. They also helped us achieve a fair rental value. I would highly recommend.

A · 30 June 2026

Agent replied · 6 July 2026

This is super landlord feedback, thankyou!

5/5

Google

Been with simply let for almost a year and every member of staff we have met and dealt with are very lovely and kind and professional. They are always very welcoming and help with any concerns we have and always get back to us very quickly. We are extremely happy and settled with simply let and would recommend to anyone 😊

Cassandra-jayne · 24 September 2026

5/5

Google

From the first time viewing the house we are currently renting. It was a lovely experience. I have rented from different people in the past and I must say simply let are one of the best.if there is a problem with anything it gets sorted straight away All staff members are friendly and willing to help we hope to continue renting with you for as long as possible.

XxxSarah_louiseX · 8 June 2026

5/5

Google

I really must say this is the first time I've had a team really thoughtful and concerned about my needs since I've started looking for an apartment to rent. I honestly would have given a 6 star review especially with the hassle I've dealt with prior to meeting simply Let, but I must really say they've been absolutely amazing and so helpful. Thank you Jacky, Nikky, Dani, Mark and all the team members of Simply Let Dorset.

Chidimma · 12 July 2022

Agent replied · 12 July 2023

Thank you so much for your amazing review, we are very pleased to have you as a new tenant, and it is great that you have interacted with all of us and had a great experience as this is what we pride ourselves on. Enjoy your new home!

5/5

Google

Excellent service throughout my tenancy so far. The team are always approachable, communicative and proactive in resolving any issues quickly. I appreciate how smooth and well organised everything is and I'd happily recommend them to others.

Kevin · 19 May 2026

Agent replied · 20 May 2026

Kevin, Thankyou for this review. We work hard in the background to keep organised, especially at busy times, like now with the renters rights work needed. Thanks for being a model tenant & keeping your home immaculate too, as we really look forward to doing perfect inspections on homes like yours. Jacky Owner

5/5

Google

As a Tenant with Simply Let for 7 years now I have been extremely happy with their service. During some personal problems early on in my tenancy Jackie went out of her way to really help. Which she did. All maintenance enquiries dealt with promptly and efficiently and a fabulous team of really helpful, lovely people. Could not praise Simply Let highly enough.

Hayley · 4 October 2023

Agent replied · 12 July 2023

Thank you for such a lovely review, we do like to think that tenants can come to us with all personal problems so we can try and help where we can, or point them in the right direction. Thank you for caring for your home so wonderfully and keeping us amused with your humorous emails

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Simply Let Dorset

How many reviews does Simply Let Dorset have?

Simply Let Dorset's Broadstone office has 122 reviews across two platforms: 118 on Google, 4 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Simply Let Dorset's rating?

Simply Let Dorset is rated 4.7 out of 5 across all 122 reviews, and 4.7 out of 5 on Google from 118 reviews, checked 9 October 2026.

Where is Simply Let Dorset's Broadstone office?

Simply Let Dorset, 23 Charborough Rd, Broadstone BH18 8NE.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.