Trusted Agent profile
★★★★★
125 reviews across 3 platforms
37 High Street, Broadstairs CT10 1JR
Oakwood Homes's Broadstairs office at 37 High Street is rated 4.8 out of 5 across 125 reviews on three platforms, including 21 Google reviews rated 4.8. The 102 Facebook and 2 Trustpilot counts are for the whole business. Checked 9 October 2026.
21
Reviews on Google
This office
102
Reviews on Facebook
Business-wide
2
Reviews on Trustpilot
Business-wide
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
FacebookI’ve really appreciated the friendly and efficient service offered by Oakwood as a landlord. I felt there was a bit of a dip whilst Kate was away but they are back on form now! Quick responses to emails and finding me a new tenant pretty fast despite a last minute let down. Thanks to Amy in particular for finalising everything, to Kate and to Harry for sorting out maintenance quotes etc.
5/5
FacebookEthan and Stacy were an absolute pleasure to deal with and took into account our personal circumstances as opposed to just blanket rejecting us like other estate agents in the area. Excellent customer service would recommend to friends and family.
Thank you Jim for taking the time to let us know. We will pass on your good wishes to the team.
5/5
FacebookI've been renting my one bedroom apartment for the last four years and they've been brilliant. Kate is super organised and has a regular checkin with me to ensure everything is up to date. Thank you guys x
Thanks for your feedback Sarah and for your valued business.
5/5
FacebookDaisy is always prompt and cheerful, no matter how busy she is. She tries to match my requirements as quickly as possible and always has an informed answer when I have a question. Keep up the good work.
Thanks Paul your feedback is appreciated!
1/5
FacebookWorst managing agent ever. Been a tenant with Oakwood 7 years never missed one month. Even paid the landlord all through lockdown out the furlough. Even though we was well within our rights not to. So when I call them to tell them I am unable to work, and my partner and I have split. UC have issued a benefit cap with has meant that I got £1200, my rent being £895 and having 4 children in the house. Baring in mind I’ve worked the whole 7 years as a tenant and would probably be back at work next month latest. I asked to allow some time to get this corrected and sorted out. May possibly take until the next months rent is due. They screwed my over and instead had all my UC removed and sent to them before I could sort it out. Leaving me just £225 to feed 4 children for a month. And pay for hot water. Even though I sent the UC statement and they knew fully what they were doing. This is how they treat the tenants that regularly pay their rent and look after their houses. DO NOT RENT WITH OAKWOOD IF THEY MANAGE THE PROPERTY.
Chanele - your case has been handled in a professional manner and in conjunction with TDC. It is disappointing that you feel the way you do especially as the Landlord has been generous and waived rent due.
1/5
FacebookThis shady company stole my holding deposit when the landlord suddenly pulled out of the agreement. During the referencing process, emails went ignored, I was constantly being told so and so would call me back but they wouldn't. Four people were emailing me and had contradictory information. When I pointed out the reason they gave for not returning my deposit was false, they simply changed the reason entirely. They wasted my time and stole money from me.
Good Morning Guy, can you please send me your complaint and I will begin investigations immediately. I have e-mailed you so you have my direct contact details. Kind Regards Nadina
5/5
FacebookA very helpful team, from our search for a property to getting our keys ! Always happy to help and explain things clearly.Thanks Amy for your help, we really appreciate it .
That's great to hear thanks Maggie
5/5
FacebookThey were really professional and took all the hassle out of the sale for me. All the staff were friendly, helpful and supportive. Oakwood Homes staff assessed all interested buyers and made sure that the offers made were good and had potential. I had quite a lot of interest and they met and showed all the potential buyers around. I did have to reduce the asking price, but it wasn't a surprise to me but surprisingly they rescued the sale and achieved a higher price than I anticipated. I am pleased and would happily use them again.
Thanks Graham - we hope your future plans work out well.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
5/5
FacebookReally appreciate the swift service provide . Special thank to Stacey Cade she is very clam and cheerful throughout. Thank Oakwood for helping me find perfect home!!
Thanks for your comments Jayanti
5/5
FacebookI would just like to thank Lorraine from oakwood homes to helping us find our new home couldn't fault her at all. Lorraines help and service were brilliant.
Thanks Danielle - hope you will be happy in your new home.
5/5
FacebookThank you to Kate and daisy for such an easy process and quick communication would recommend Oakwood homes to everyone polite and very friendly. Thank you again.
Thanks Laura - hope all goes well with your plans.
5/5
FacebookOakwood homes have been so helpful in helping me move. Daisy is so helpful and was really nice when she showed me around. Would highly recommend.
Thanks for your comments Darren.
5/5
FacebookKate and Daisy were brilliant at Oakwood Homes Lettings team, really helpful and super friendly. I would recommend the team and Oakwoods, thanks again 😊
Thanks for your feedback Gemma. Happy New Year.
5/5
FacebookThank you to everyone at Oakwood’s home for their help, especially Ethan he was always willing to go that extra mile, friendly and professional! Definitely recommend:)
Thank you Chloe - we are pleased we could help!
5/5
FacebookAlex is so lovely. cant recommend all the staff more so helpful and they have found me an amazing house. thanks Alex!!! x
Thank you for your feedback Emily
5/5
FacebookBeen dealing with any Davies, who has been nothing but helpful and more than happy to take my call even about the smallest detail. Very very easy to chat with and understands your situation and makes the best of what we have to work with. Would highly recommend oakwoods if your looking to rent an apartment and deal with Amy for a great all round experience. 👍🏻 big up amy 👊🏻🙌🏻
Thanks for your feedback Richard - glad Amy has looked after you 👍
5/5
FacebookThe Lettings Team are helpful, supportive and knowledgeable. Thanks to Lorraine, Amy, Teresa and Clare for always being there to reassure and guide.
Thanks for your feedback Sara.
5/5
FacebookHave been very impressed with Oakwood Commercial Section. Lots of communication, helpful advice and enthusiasm. Highly recommend Paul
Thanks Linda
5/5
FacebookDaisy has been incredibly helpful with helping me find a new property and giving me any information I've needed
Good Luck in your new home Daniel! We are glad we could help you!
5/5
FacebookAmy Davies has been a real star and helped me and my husband really well and very informative
Thanks for your great feedback. Sarah - hope your move all went well.
1/5
FacebookDon’t have maintenance problems in your property because I guarantee they will not be resolved. One staff member is in no rush to sort anything and when they do they will send the wrong person round which isn’t qualified to do the job. Edit: Once they finally resolved the problem I got asked to take my review down by nikki
We are sorry to hear you have experienced problems Lewis. Your case will be looked and responded to within 24 hours.
5/5
FacebookI looked at a property with a very professional young woman called Louise. She was very knowledgeable about the property and it's history and her client service skills were exceptional. It was refreshing to see a young person with these Old Skool values and manners, which is a credit to herself and the company. Unfortunately the house wasn't for me!!! 😉
Thanks for your feedback Alex.
5/5
GoogleA very good experience. Thank you.
Thanks for your review much appreciated 🙏 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oakwood Homes's Broadstairs office has 125 reviews across three platforms: 21 on Google, 102 on Facebook (across the whole business), 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Oakwood Homes is rated 4.8 out of 5 across all 125 reviews, and 4.8 out of 5 on Google from 21 reviews, checked 9 October 2026.
Oakwood Homes, 37 High Street, Broadstairs CT10 1JR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.