William H Brown Reepham reviews in Broadland

★★★★★ 5/5

Google

William H Brown were amazing from start to finish. Sandy & Bruce were exceptional & nothing was too much trouble. Moving house is stressful enough but they did their uttermost to make the transition easier. I can't recommend them enough. They kept me updated throughout the whole process & were on hand to answer any questions. I would have no hesitation in recommending them to anyone.PositiveProfessionalism

Lisa · 25 October 2021

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

The staff at WHB Reepham were extremely professional and helpful during our house move. They kept us well informed and were always very friendly :)

Emily · 10 October 2024

★★★★★ 5/5

Google

Many thanks to Sandy and her team for her dedication and going above and beyond to ensure the smooth purchase of our property. In fact Sandy assisted in the process of our sale too as we were let down by another office dealing with our sale . Many thanks again 😊 Kelly and NickyPositiveResponsiveness, Professionalism

Kelly · 25 October 2022

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Sandy & the team at Reepham, have been fantastic throughout the purchase of our new house. Moving can be stressful but nothing has been to much trouble. The communication has been faultless and very grateful for all there help.

David · 3 November 2025

★★★★★ 5/5

Google

Sandy & Gemma of the Reepham office were with us every step of the way during our house sale. We bought through them and their communication was fantastic, always answered the phone and responded to emails quickly. No problem too big or question too small. Lovely touch to provide a welcome home pack full of goodies on the day of our completion! Very impressed with them, would highly recommend to others!

Katherine · 10 October 2024

★★★★★ 5/5

Google

Sandie and the team have been fantastic to deal with throughout this process. Keeping me up to date always without bombarding me for no reason. Finding solutions when issues arose. Having used many Estate Agents I can honestly say that this was by far the easiest and best experience I have had. Thanks so much!

Darren · 10 October 2024

★★★★★ 5/5

Google

Sandy & Gemma of the Reepham office were with us every step of the way during our house sale. We bought through them and their communication was fantastic, always answered the phone and responded to emails quickly. No problem too big or question too small. Lovely touch to provide a welcome home pack full of goodies on the day of our completion! Very impressed with them, would highly recommend to others!

Katherine · 10 October 2024

★★★★★ 5/5

Google

We recently sold our house with William H Brown Reepham and have been really pleased with their overall service. Sandy especially was very quick to respond to our questions and would chase solicitors for us. Would highly recommend!

Rebecca · 3 November 2025

★★★★★ 5/5

Google

As a first time buyer I couldn’t have wished for more from Sandy. Sandy went above and beyond from the viewing to purchasing of my property. Sandy’s communication was second to none and she stayed in touch with me throughout. I would definitely recommend to anyone looking for an estate agent to see Sandy at William H Brown in Reepham.

Mikaela · 25 October 2021

★★★★★ 5/5

Google

Sandy and Bruce at the Reepham branch have been excellent both in their professionalism and speed at dealing with a house sale. Have used them before and will definitely use them again.

John · 19 December 2025

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Sandy and the team are the best estate agent's I have used them for the past 20 years.

Mike · 10 October 2024

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

I cannot praise Sandy and her colleagues enough for all the help with my recent move. Everybody was so patient and helpful and nothing was too much trouble. I would highly recommend William H Brown at Reepham. The staff offer a first class service. Maureen Savage

Timothy · 25 October 2022

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

Sandy and Nadine were excellent with the sale of the bungalow. Sandy went above and beyond her duty to make sure the sale went through on time. I can't speak highly enough of the help Sandy gave to us. Thank you very much.PositiveResponsiveness, Quality, Professionalism

Peter · 25 October 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023