William H Brown Reepham reviews in Broadland

★★★★★ 5/5

Google

Thank you to Sandy, Bruce and Nadine at the Reepham office for their great work in selling my house. Special thanks goes to Sandy who was there every step of the way and helped with issues not only with the sale but with my ongoing purchase. It is a very friendly and efficient office and I recommend them highly. Many thanks, Sara

Sparham · 25 October 2022

★★★★★ 5/5

Google

Everyone in the office Sandy, Gemma and Bruce have been absolutely fantastic support throughout the buying process even though they weren't our agents. They kept us informed and their communications have been second to none, I would totally recommend them. Should we ever move again we wouldn't hesitate to use the Reepham office no matter where we moved to. Thank you so much for your help you made a very stressful time much easier

Scott · 26 December 2024

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

I can highly rate the service received from Sandy at William h brown in Reepham. Sandy is very professional at all times and never fails to disappoint with her excellent customer service. I have brought and Sold from Sandy on a few occasions and would not hesitate to do so again in the future. Thankyou for finding us our Family home in the town we love.

Karen · 25 October 2021

★★★★★ 5/5

Google

William H Brown were amazing from start to finish. Sandy & Bruce were exceptional & nothing was too much trouble. Moving house is stressful enough but they did their uttermost to make the transition easier. I can't recommend them enough. They kept me updated throughout the whole process & were on hand to answer any questions. I would have no hesitation in recommending them to anyone.PositiveProfessionalism

Lisa · 25 October 2021

★★★★★ 5/5

Google

I have recently visited this branch and met with a lady called Gemma, she showed me around a few different properties and answered every question I had. Unlike some others Gemma was extremely knowledgeable, friendly and professional. 10/10 would highly recommend!

Scott · 28 January 2024

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

Deal with William h brown at your peril…

Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".

Stevie · 19 September 2026

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

Many thanks to Sandy and her team for her dedication and going above and beyond to ensure the smooth purchase of our property. In fact Sandy assisted in the process of our sale too as we were let down by another office dealing with our sale . Many thanks again 😊 Kelly and NickyPositiveResponsiveness, Professionalism

Kelly · 25 October 2022

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 5/5

Google

Sandy & Gemma of the Reepham office were with us every step of the way during our house sale. We bought through them and their communication was fantastic, always answered the phone and responded to emails quickly. No problem too big or question too small. Lovely touch to provide a welcome home pack full of goodies on the day of our completion! Very impressed with them, would highly recommend to others!

Katherine · 25 October 2024

★★★★★ 5/5

Google

Sandy & the team at Reepham, have been fantastic throughout the purchase of our new house. Moving can be stressful but nothing has been to much trouble. The communication has been faultless and very grateful for all there help.

David · 3 November 2025

★★★★★ 5/5

Google

Sandy & Gemma of the Reepham office were with us every step of the way during our house sale. We bought through them and their communication was fantastic, always answered the phone and responded to emails quickly. No problem too big or question too small. Lovely touch to provide a welcome home pack full of goodies on the day of our completion! Very impressed with them, would highly recommend to others!

Katherine · 10 October 2024

★★★★★ 5/5

Google

We recently sold our house with William H Brown Reepham and have been really pleased with their overall service. Sandy especially was very quick to respond to our questions and would chase solicitors for us. Would highly recommend!

Rebecca · 3 November 2025

★★★★★ 5/5

Google

The staff at WHB Reepham were extremely professional and helpful during our house move. They kept us well informed and were always very friendly :)

Emily · 25 August 2024

★★★★★ 5/5

Google

As a first time buyer I couldn’t have wished for more from Sandy. Sandy went above and beyond from the viewing to purchasing of my property. Sandy’s communication was second to none and she stayed in touch with me throughout. I would definitely recommend to anyone looking for an estate agent to see Sandy at William H Brown in Reepham.

Mikaela · 25 October 2021

★★★★★ 5/5

Google

Sandy and Bruce at the Reepham branch have been excellent both in their professionalism and speed at dealing with a house sale. Have used them before and will definitely use them again.

John · 19 December 2025

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023