William H Brown Aylsham reviews in Broadland

★★★★★ 5/5

Google

We dealt with George Wright at this branch and he was outstanding. He has helped us all the way through. We couldn’t thank him enough! George supplied us with weekly updates, great correspondence with the solicitor. George was at the end of the phone if we had any issues and would get them sorted ASAP. In our experience George has worked above and beyond for us and made the process easy. Absolutely Brilliant service. And would recommend using George at this branch.PositiveResponsiveness, Quality, Professionalism, Value

James · 26 October 2021

★★★★★ 5/5

Google

I used William H Brown in Aylsham to sell a property as part of an estate liquidation. Chris Smith, Adam and the team were all incredibly helpful and supportive throughout the entire process. Living a good two-hour drive away meant it was not always convenient for me to visit the property personally, and so on several occasions Chris and. Adam would check the property for me. Definitely service above and beyond! A great estate agents that I would definitely use again.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 26 October 2021

★★★★★ 5/5

Google

I've had a wonderful experience at William H Brown, Aylsham, Miranda was amazing throughout the whole process and always on hand to help or assist with any questions I had, she is a real asset to the team at Aylsham and the customer service she provided was second to none!

Andrew · 28 May 2024

★★★★★ 1/5

Trustpilot

Infirmation On SEQUENCE, Connells, William H Brown.

People should avoid SEQUENCE like the plague, as what they (you) don't realise is that they are owned by Connells, who are owned by The Skipton Building Society, and as such operate (now they have bought Country Wide) a corporate monopoly, is what they thrive on, but don't, yet, have. What they do is have the longest tie-in contracts for sales, of 20 to 30 weeks! These are excessive, and you should, when selling, never, ever enter into anything so long! They also claim to only offer 1.5% agency commission, when most agents will over between 0.5% and 1%. So, negotiate! Your tie in, for sole agency, should, ideally, be 4 weeks, and 4 weeks notice. Some will try to keep you for 8 to 12 weeks, but you can get this down to 4. You can serve notice the moment you begin, so there isn't 8 weeks, just 4. If you go multi, and have another or other agents, do NOT listen to SEQUENCE, as they will try and make you pay an up front fee. DO NOT PAY ANYTHING. This fee, around £500, is only removed from the final statement, IF you stick with them, and they could be useless, hence not wanting a tie-in tat is excessive in the first place! State, ''I will go elsewhere''. They also, now, attempt to charge a money laundering check fee, and will try and charge this upfront, too, usually £99 plus VAT! Refuse this nonsense! They, as with all agents, can and should apply this fee as part of their commission, only payable upon completion! Their reason? Again, to make you feel you have to stay with them, even IF you are unhappy, as you have paid money up front! Next, be aware that William H Brown, as with all the brands they have bought, are run by management; an area manager, a branch manager, and above that little lot, another manager! They, and their staff, are given targets! They MUST get X number of properties on their books per month! If they achieve their targets, they get pay-outs! Not much, but they get it for each unit, and so a member of staff can start to earn commission even without selling a house! They earn much more: every mortgage appointment, they get a slice, ever referral to their legal panel, a payment, every survey booked, a payment, and they even get payments for an instruction, and (this is the worst!) they receive payments IF they manage to persuade you to drop the price!!! This whole 'up-sale' usage is something the Ombudsman should have dealt with years ago! It is unfair, as the public just don't know about it! It also means that some agents, under the Connells and SEQUENCE banners, operate unfairly, whereby the people who view are the people who take out their products; an agent can earn more in a mortgage commission than from a sale! So, all of you out there, only use them IF you understand their con tricks, and ONLY if you manage to get a short tie in, decent commission rate, and don't agree to their attempts to bring your selling price down!

Just · 19 January 2026

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 5/5

Google

We found Chris and his team very helpful and friendly, finding a buyer for our family home. Quite happily recommend.

Julie · 1 June 2025

★★★★★ 5/5

Google

Miranda went above and beyond on my house sale & buy, couldn’t have done any of it without her support and patience. Truly grateful ☺️

Nicola · 17 February 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Google

We would recommend Miranda and her team to anyone.. they were always helpful and fully engaged with both us and our buyers for a successful outcome..we appreciated all their time and expertise…many thanks Anita and Ben

Ben · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 5/5

Google

Being advised after intensive refurbishment to advertise our property via an "open house" day our thoughts went from trepidation to elation in less than 24 hours we can't thank Chris and his team for guidance , efficiency and success and this includes there recommendations on solicitors who are brilliant ,the number of W.H.Brown for sale signs in Aylsham speaks oodles for their professional success ,we are delighted to have chosen Chris and his team for our sale Dave & Jean

Dave · 27 October 2019

★★★★★ 5/5

Google

Aylsham William H Brown team have been very helpful throughout the property purchasing process. Has included being super friendly and informative during initial viewings, as well as regular communication as approaching the final stages of purchase. Team made everything easy, including answering final questions about the property when I was picking up the keys on the completion date. Would highly recommend.

Elin · 15 July 2025

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

We bought our house in Aylsham through the WHB in the town and were impressed enough with them to use them when it came to selling our house a month later. We only really dealt with Chris, the manager. We found him to be very professional, quick to respond to our queries and patient with some concerns we had about our buyers. A good all round service.PositiveResponsiveness, Professionalism, Value

TPE · 26 October 2021

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Google

We have just purchased our 1st home and this Bunch done what it says on the tin, A massive shout out to Miranda Blyth who is a Absolute Superstar and worth her weight in Gold , she definetly made sure All the Cogs kept turning, Thank you !⭐️

Chris · 26 October 2023

★★★★★ 5/5

Google

We used William H Brown in Aylsham to sell my mum's house. Chris was totally emphatic with what the family were going through. The house went on the market and a strategy for selling was organized. We had 4 offers and achieved over the asking price which was amazing! Every step of the way Chris and his active team kept us involved and informed of what was going on. I would highly recommend using William H Brown and would definitely use hem again . A BIG 5 STARS!!

Selene · 26 October 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Google

Chris and Miranda were amazing throughout, very supportive in explaining the process of buying our first house, and kept us well informed throughout. Archie was also very helpful regarding Mortgage advice. Would highly recommend the aylsham branch at WHBrown

Nicole · 28 April 2024

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024