Every review we hold for the Broadland office, from every platform, shown as written. First names only.
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5/5
GoogleThank You Team Aylsham.
We gave up hope of selling our house. Used other local agents. We had nothing but time wasters. Our house being shared ownership is more difficult to sell. Then we put the house with Chris and his team. We finally sold within a few weeks. We also found our dream house through William H Brown. The staff have been amazing. Miranda the after sales lady. She has gone above and beyond. As my buyers chain has been quite complex. She has kept us informed. We finally Exchanged Contracts. And move next week. We cannot thank you enough. We highly recommend Aylsham team. Look around you will see majority of houses sold through William H Brown.
Kevin Β· 19 September 2026
Agent replied Β· 10 October 2026
Thank you for your amazing review! We are thrilled to hear that our team at Aylsham was able to help you sell your house and find your dream home. Our goal is always to provide exceptional service and we are so glad that Miranda went above and beyond for you during the after sales process. We appreciate your recommendation and are grateful to have been a part of your successful home buying and selling journey. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have just moved into our new home having purchased through William H Brown at Aylsham. From start to finish, the whole team have been fantastic! Starting with Will who we first met when we visited Aylsham earlier in the year and we popped into the office to give our details. Then Emerson who showed us round the property. Finally the marvellous Miranda who kept everything moving along and was always so prompt in getting back to us. When things got a bit sticky at the end with exchange and completion, Miranda was on it and Will too!! We were so pleased with everything and would highly recommend the team at Aylsham. They are all lovely and very good at what they do!!
Noeleen Β· 10 August 2026
Agent replied Β· 10 October 2026
Hi there! Thank you so much for your kind words about our team at William H Brown Aylsham! We're thrilled to hear that our team, particularly Will, Emerson, and Miranda, provided fantastic service during your home buying process. We pride ourselves on delivering exceptional service and we're so glad you had a great experience. Congratulations on your new home and thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe recently bought a house via William H Brown. We viewed lots of houses with Emerson who was patient with us and had lots of thoughtful of insights. He never rushed us or pushed us and didn't try and encourage us towards more expensive properties as the houses we viewed varied in price. Emerson was always easy to contact and he was flexible and patient letting us re-visit properties for measurements and to visit with tradesmen before moving in. When solicitors were slow, William H Brown helped us by contacting the sellers solicitors to follow things up for us. They called us to congratulate us on day of exchange and on day of completion we collected our keys from William H Brown. We had great service and would recommend them.
Jade Β· 10 July 2026
Agent replied Β· 10 October 2026
Thank you so much for your kind words! Emerson is a valued member of our team and we're thrilled to hear that you had a great experience with him. We're dedicated to providing excellent service every step of the way and we're so happy to have helped you find your dream home. Congratulations and thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI want to recognise WH Brown for all their help in getting us sold and able to move to our forever home. We found a buyer quickly and despite losing them unexpectedly late in the process, we were able sell again quickly and get it over the line. The whole team were great in dealing with my questions and worries, especially Miranda who became my therapist as well as her day job! Thanks all! π€©
Becky Β· 10 June 2026
Agent replied Β· 10 October 2026
We're overjoyed to have been a part of your journey to your forever home! Our team takes pride in providing top-notch service and we're so glad Miranda was able to make the process stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe recently bought our first home through William H Brown, and the Aylsham team were excellent from start to finish.
Emerson was great during the viewings, and Will and Miranda were always helpful with updates and answering any questions we had. Their customer service was fantastic and made the whole process as smooth and stress-free as possible.
Thank you to the team for all your help!
Mack Β· 10 July 2026
Agent replied Β· 10 October 2026
Thank you, Mack & Caitlin, for your wonderful review! We're thrilled to hear that Emerson, Will, and Miranda provided you with excellent customer service and support throughout your home buying journey. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
Googlewe would like to register our thanks with all of the William H Brown team in Aylsham, particularly Will, for their support in selling my mothers' house.
The circumstances were tricky at times because of my mothers' age, the inevitable stress of leaving a home that she had lived in for 50 years, and some of the complications of selling an old property.
Will was tenacious, efficient and responsive, and managed to recover when we were faced with a withdrawn offer to then get the house resold within the same day. We couldnβt be more grateful for all that the William H Brown team has done.
Mike Β· 27 March 2026
Agent replied Β· 17 April 2026
Thank you for your kind words and for trusting us with such an important task. We're so glad our team in Aylsham, especially Will, was able to support and guide you through the selling process. It was a pleasure working with you and we're thrilled we could help make the transition easier for your mother. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleUsed Chris and his team recently to sell a property via auction.
They provided me with excellent advice and service from start to finish.
I was given all the information I needed, was recommended a specialist solicitor that dealt with auctions and kept up to date with progress.
Sarah Β· 10 September 2026
Agent replied Β· 10 October 2026
"Thank you so much for choosing our team to sell your property via auction! We're thrilled to hear about your positive experience with our advice and service. Our top priority is making sure our clients are well informed and taken care of. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleA huge thank you to Chris and the Team at Aylsham William H Brown. Despite a complex, delicate situation and a few hurdles along the way they persevered to get our house sold and new home purchased. They were great helps throughout and very knowledgeable too, especially Chris' local knowledge. Thank you all again. We are very happy in our new home :-)
Kyli Β· 10 May 2026
Agent replied Β· 10 October 2026
Thank you for taking the time to share your positive experience with us! We are thrilled that Chris and our team were able to assist you in navigating a challenging situation and finding your dream home. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
TrustpilotI was the winning bidder for theβ¦
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).
There was initially some delay because I later became aware that the relevant person was away on holiday.
Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer.
At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder.
I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneerβs specific instruction regarding the Reservation Fee.
I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed.
I feel really frustrated about this , no proper communication.
Josephine Β· 14 August 2026
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5/5
GoogleRight from the start through to the exchange of contracts Chris and his team have been so incredibly helpful and efficient, we couldn't have asked for a friendlier group of people who answered all our questions and even helped find out answers to questions our solicitor couldn't. We would highly recommend whether you are buying or selling.
We move next week and they have already given us options on collecting the keys to our new home as we may arrive outside normal working hours.
5 stars from us ππ»
Kevin Β· 10 October 2025
Agent replied Β· 9 December 2024
Many thanks Kevin for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Aylsham branch. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe have just recently purchased a property through William H Brown Aylsham. I can not fault Will, Miranda and the team. Always helpful and communication was on point. Thank you all for making this process so easy.
Beth Β· 10 August 2026
Agent replied Β· 10 October 2026
Thank you for choosing William H Brown Aylsham to assist with your property purchase. We are thrilled to hear that our team, especially Will and Miranda, provided a helpful and efficient experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWilliam H Brown have been easy to communicate with during our sales process. Lucy was great at negotiating on our behalf with the support of Chris. Once the sale was agreed, we were passed to Miranda who is dilligent and experienced handling complex cases and went above and beyond to find a way, provide us guidance and ensure all parties were abreast of the latest. Overall, I had a great experience!
Bradley Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Bradley. Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent service provided by the whole team however two members of the team went above and beyond and would definitely recommend them. Big thank you to Miranda and Chris without the help and support you guys provided us through both the sale and purchase of another property we would be truly lost. You are both an asset to william h brown!!
Chris Β· 23 December 2025
Agent replied Β· 22 January 2026
Thank you for your kind words about our team, we truly appreciate your support! We're thrilled to hear that Miranda and Chris went above and beyond to help you with your sale and purchase. They are certainly exceptional assets to our team. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI'd give six stars if I could. Superb service from the friendliest estate agency team I've ever had any dealings with. Chris and his team are professional, experienced and know the local market intimately. Thanks to some quick thinking in the office, we sold our property for the full asking price before it was marketed, and have now had their fastest ever offer to completion process. Throughly recommended.
David Β· 10 October 2025
Agent replied Β· 17 April 2026
Thank you David for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have no hesitation at all in recommending Chris and the team at WH Brown. From the minute wee first met to the exchange and completion of our sale they were extremely helpful and professional, keeping us up to date and informed on how things were progressing. They made what can be a stressful process as easy as it could be. Our heartfelt thanks goes to them all.
Peter Β· 1 October 2025
Agent replied Β· 8 October 2025
Thank you for your kind words and for trusting us with your sale! It was a pleasure working with you and we're thrilled to hear that we made the process easier for you. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe have brought and sold with Chris and his team at WH Brown Aylsham a few times over the years and always had an excellent service. Chris and team are brilliant, go above and beyond for their clients, always welcoming, reassuring and supportive. We've had a particularly difficult sale and purchase this time and Chris, Miranda and team have been superb. I cannot recommend them highly enough.
Jo Β· 10 October 2025
Agent replied Β· 12 November 2024
Thank you so much for your wonderful 5* review Jo! We're thrilled to hear that Chris, Miranda, and the team have consistently provided you with excellent service over the years. Your kind words and high recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team
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5/5
GoogleAmazing customer service from the team at William H Brown. I dealt mostly with the aftercare team at William H Brown Aylsham, in particular Miranda who was just incredible. Lots of communication throughout the process, quick responses to my questions and kept me in the loop & up to date at every point of my house purchase.
Couldnβt recommend them enough, five star service!
Emily Β· 10 October 2025
Agent replied Β· 10 October 2026
Many thanks Emily for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleChris and his team are very professional and friendly. I would have no hesitation in using their services again in the future. Miranda was absolutely amazing throughout the whole process, gathering information and speaking to the correct people when things got tough. Thank you for all your hard work.
David Β· 17 February 2026
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience working with our team and we look forward to the opportunity to serve you again in the future. A big thanks to Miranda for going above and beyond to ensure a smooth process for you. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI cannot thank Chris, Miranda and all the team enough at WH Brown Aylsham. They were constantly following up my sale and purchase with relevant parties. There were many challenges within the chain and I'm sure without their hard work, it would've fallen through.
A huge thank you to you all, I really appreciate all your hard work to make my move happen.
Tully Β· 10 October 2025
Agent replied Β· 9 January 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleChris and his team at Aylsham are great at what they do. Experienced, knowledgeable, professional, helpful and approachable. Dealt with all aspects of my property sale (include a couple of bumps) really solidly. I wouldn't hesitate to give them 5 stars and recommend them. Regards Mark.
M Β· 15 November 2025
Agent replied Β· 22 November 2025
Thank you for your comments we did have some bumps along the way but we got there in the end! Thank you for choosing William H Brown in Aylsham to sell this property
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5/5
GoogleWe have recently just sold our house using William H Brown Aylsham.
Chris and his team went above and beyond with the sale of our house.
From Amy showing people round to Miranda with her excellent help .
We would 100 percent recommend W H Brown
Nicola Β· 15 November 2025
Agent replied Β· 22 November 2025
"Thank you so much for trusting us with the sale of your house! We are thrilled to hear that our team went above and beyond to make the process smooth and successful. It was a pleasure working with you and we appreciate your glowing recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleChris and his team were very professional and friendly. Miranda was great throughout the whole process, providing us with regular updates throughout.
Thank you for all your hard work.
Stuart Β· 27 March 2026
Agent replied Β· 17 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team, especially Miranda. We strive to provide professional and friendly service, and we are grateful for the opportunity to work with you. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
TrustpilotThank you
Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend
Sarah Β· 26 September 2026
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5/5
GoogleChris and all of his team provided us with exceptional service throughout our sale and also my subsequent purchase. Miranda was my star! Professional, friendly, tenacious and always pro-active, top class customer service from start to finish. I cannot recommend them enough! Thank you all so much.
Carol Β· 10 October 2025
Agent replied Β· 9 December 2024
Thanks Carol for the wonderful 5* review, recommendation and considerate comments regarding your experience with Chris and our Aylsham branch. Best wishes, Lucy, Customer Relations.
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