William H Brown Aylsham reviews in Broadland

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Would highly recommend Aylsham Wh Brown, its been to a long time to get to exchange, Miranda and the whole team have been superb throughout the whole process, chasing the other buyers and solicitors in the chain. Always a positive outlook thankyou 😃 …

Claire · 10 October 2025

★★★★★ 5/5

Google

I recently needed advice and support to remortgage. Andy was incredibly helpful, knowledgeable and went above and beyond to help me during a very difficult time. Andy has a friendly and professional manner, as do all the staff at the Aylsham branch. I will definitely return if I need help in the future.

Lydia · 4 July 2025

★★★★★ 5/5

Google

What can I say!! Miranda went above & beyond her call of duty. Could not of gotten through the storm of buying our house, with out her help,patients & sense of humor. Whatever her salary is it isn't enough. Miranda and her team 5 stars all day long.

Donna · 23 August 2025

★★★★★ 5/5

Google

Chris and his team are well worth their five star review not just for their professionalism in dealing with our sale but also for the way that they interacted with us on a personal level....it was an absolute pleasure to do business with them at what can be an extremely stressful time.

Chris · 9 July 2025

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Cannot rate the team at Aylsham highly enough, especially Chris the Manager who has a wealth of experience and knowledge in the local area. So refreshing to deal with someone who is honest and down to earth. The whole team in Aylsham are helpful and responsive. I would not hesitate to recommend. In fact, I have! as a result two friends have bought and sold through the Aylsham branch. These guys deserve a huge pat on the back for the brilliant service they deliver.

Julie · 28 February 2024

★★★★★ 5/5

Google

Buying a home can be a stressful experience, and I will be forever grateful to Miranda and the team at WH Brown Aylsham for all that they’ve done to ‘hold my hand’ throughout the process. I echo all the positive reviews, in particular about Miranda, who called at every point, liaised with all parties, and was always there with a phone call or email, as needed. I wholeheartedly recommend her and her team, and wouldn’t hesitate to recommend them, and use them again in future.

JaneCatherine · 28 February 2024

★★★★★ 1/5

Google

Honestly the worst experience of an estate agents I've had. Chris spent most of the time our home was on the market trying to get the best price for the BUYER not for us, refused to start a chain with someone that had made an offer on our property and tried to force us to lower our market price to LESS than the offer we had on the table. Will absolutely NEVER use this particular branch again due to the attitude of the alleged branch manager. On the other hand, the young mortgage advisor Archie was fantastic, as was Chelsea which is a shame as they've been let down in our view by someone who is supposed to be more experienced than them.

Troy · 29 January 2024

★★★★★ 5/5

Google

We worked with Miranda from the Aylsham branch to purchase our home, she was very kind and efficient. Miranda supported us in chasing the sale and purchase and was a pleasure to communicate with. Thank you

Aimee · 10 October 2025

★★★★★ 5/5

Google

Archie was absolutely brilliant. If you need a mortgage then he is highly recommended. Really helpful, knowledgeable, professional and all round lovely chap. He calls you when he says he will, he keeps you updated on progress and is an absolute pleasure to deal with. He also managed to find me a much better deal than I could get elsewhere so win win. Thanks Archie - see you again in 2 years.

Sally-Ann · 27 June 2024

★★★★★ 5/5

Google

Chris and his team are excellent. Chris is honest, realistic and incredibly patient. I cannot recommend him enough. I'd also like to give particular praise to Courtney, who dealt with our aftersales, she was great.

Julie · 10 October 2025

★★★★★ 5/5

Google

I am only part way through my purchasing journey, but I wanted to say thank to Emmerson Johanink, for his excellent support so far. Great job!

Laura · 23 December 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

We approached William H Brown in Aylsham to help with the sale of my late mother in law's house. From our first meeting with Bruce and through every subsequent interaction with Chris, Chelsea, Nadine and Miranda we felt completely supported and as though they really had our best interests at heart. They guided us through the process, were always on hand to offer advice, answer any questions and kept us informed at every stage. Miranda was particularly fantastic, liaising regularly between us and our buyers. I really couldn't recommend them more highly.

Tracy · 13 November 2023

★★★★★ 5/5

Google

The Aylsham branch of W H Brown’s estate agents, managed by Chris Smith, is an outstanding estate agent. I have recently sold property through this office, during which time, I experienced excellent, outstanding, and high quality professional support throughout the complete process from start to completion of sale. This team are absolutely fantastic but a special mention goes to Chris Smith and Chelsea Thornton who are both an absolute credit to the office! Nothing was ever too much trouble and even at times where I thought it was all a bit touch and go, they really put my mind at ease knowing that they were doing their upmost to make sure my sales went through successfully. I most certainly would highly recommend W H Brown, Estate Agents, Aylsham at anytime for both sale & purchase of property. Many thanks to Chris, Chelsea and all in the office at W H Browns, Aylsham.

Doug · 26 October 2023