1/5
TrustpilotNo communication
As a landlord these agents are almost impossible to get hold of. Emails go unanswered so problems drag on for weeks. The hotline is always busy and I gave up trying after several hours wasted. Avoid like the plague.
Trusted Agent profile · Broadland
William H Brown Aylsham reviews in Broadland
★★★★★
1,413 reviews across 2 platforms
23 Market Place, Aylsham, Norwich, NR11 6EL, Broadland, NR11 6EL
William H Brown's office in Broadland, at 23 Market Place, is rated 2.5 out of 5 across 1,413 reviews on two platforms, including 209 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards William H Brown won in 2026.
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Tell us what you need and we'll put you in touch. William H Brown Aylsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadland.
Awards
The Trusted Agent 2026 results for William H Brown, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Broadland office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI tried to sell our house through…
I tried to sell our house through william h brown . They over valued and sent us viewers that had not even put there own house on the market and had no money to proceed. After selling through another agent I am finding them very unhelpful by not even allowing me to view houses on their books.
5/5
TrustpilotFantastic company to deal with
Fantastic company to deal with, Charly and Cameron are really helpful and always get our properties let quickly and find great tenants. Would recommend to anyone.
5/5
TrustpilotFantastic service
Elliot gave us fantastic service as our mortgage broker. i cannot praise him enough. He communicated brilliantly and always helped and advised us on any questions we had, no matter how weird or wonderful.Our house move happened due to Elliot and all his hard work and we can't say thank you enough.
3/5
GoogleFriendly staff but still hasn't answered my email or called me back regarding a mortgage.
Agent replied · 25 October 2024
Hi Matt, thanks for your review, i cant see any email from you if you would like to resend it directly to me i would be more than happy to help you my details are: christopher.smith@williamhbrown.co.uk. I look forward to hearing from you.
1/5
TrustpilotSuch poor service
Such poor service. Do not use. I wish I had asked around before appointing them. I’ve later been told of bad experiences from many people.
5/5
TrustpilotWas contacted by brian about a flat and…
Was contacted by brian about a flat and offered as first person to go and view it. He did an amazing job. Was very friendly and polite, talkative and very professional. We accepted and he got things done so quick. Very happy with my first home experience. No stress.
5/5
TrustpilotThe Framlingham branch team have been…
The Framlingham branch team have been great to work with. Jolly, responsive, great communication.
5/5
TrustpilotFantastic service …
The team at William H brown harlow are absolutely fantastic and very efficient and friendly I've had a trouble free smooth experience And every little detail has been taken care of Having moved a few times in the past This has been by far the best service I've had I'd highly recommend
1/5
TrustpilotAvoid
My husband signed without me due to their 'special offer' - what rubbish and how useless they were 4 viewings NO one ever turned up to show house - i re-valued price in line with others then showed/sold it myself but their terms and conditions cover this so fees all stand - AVOID go to professionals instead.
5/5
TrustpilotW.H.Brown King's Lynn Letting Dept
W.H.Brown King's Lynn Letting Dept. team of Curtis and Amie, I found to be Excellent. Always on hand ....or never failed to phone back keeping me in the picture. Always there with Advice and ready to source it if they didn't know.
1/5
TrustpilotEmailing me property listings without…
Emailing me property listings without me opting in for such a thing. Was also for random properties that could not be considered relevant to my interests. Also spamming me at midnight so my phone kept waking me up with notifications. Extremely poor behavour from an estate agent who wants my business
5/5
GoogleGreat service from all the guys at William h brown Aylsham helped us find the property we wanted. Happy to help and advise us of the local area . Kept in contact with us and helped push things through on a difficult sale. Certainly would recommend them if your looking to sell or looking for property.
1/5
Trustpilotapart from the fact they cannot list…
apart from the fact they cannot list inventory properly so you end up purchasing incorrect fixtures within a property when purchasing a house they also screw you over with money offered by vendors, stay clear of these people they are all about commission, Shocking
1/5
TrustpilotSlow & evasive
I felt the agents were not straightforward and were evasive, slow, patronising, and, I felt, on the verge passive aggressive. I’d advise people to check out this agent’s policies thoroughly and get them in writing if you have proceed with them. I would not recommend them at all.
5/5
TrustpilotAmazing fast to the point service
I had a grate professional Service from Leselie & Davyd they worked fast and and at some points over and beyond with out drop of service. The best part of my experience with renting out my house was the honesty i received from Leselie that I did not find with other agents
2/5
TrustpilotNot the best
Not only were they slow to get us viewers, they recommended a solicitor who turned out to be the worst ever in our opinion. The photos they took of our house made it look like Toy Town.
5/5
TrustpilotJade came round from Crystal peaks…
Jade came round from Crystal peaks branch to value my home . She was very friendly helpful and professional . Followed all COVID Protocol . Was extremely helpful offering advice . Followed up with the valuation by email really quickly . Would recommend the service offered.
1/5
TrustpilotOverpriced liars
Overpriced liars. Giving false information at the point of sale, which includes lying about prospective buyers queuing at their door for the type of property through to how much the fees are by not clearly including the VAT in the price. Will never ever touch again and wouldn't recommend them on anyone.
1/5
TrustpilotW H Brown St Albans James Townshend
W H Brown St Albans They are the worst especially JAMES TOWNSHEND he is a liar, never tells the truth, does not passed messages on, never gives correct information to anyone concerned, always blames someone else STAY AWAY FROM THEM
1/5
Trustpilotpoor at william h brown pudsey...
poor at william h brown pudsey.... meant to set up a open day.... no photos done until 5 days before open day... despite pushed... in end had to lower price for quick sale... really should get refund as poor delivery ... once sold another staff member took over and handled it well
5/5
GoogleExcellent and diligent service from the entire team from start to finish. It made purchasing my property easy. I took advantage of the in house mortgage advice/arrangement service and instructed the firm of solicitors that the team recommended. I really can't speak highly enough of the staff at this branch of William H Brown.
5/5
TrustpilotRon Jones the best
I was helped by rob jones. He is an outstanding guy. He helped me anytime I emailed or called regardless of situation and always made me feel like a valued customer . If you are looking for someone to deal with he won’t steer you wrong !
1/5
TrustpilotDISCUSTING
Something has recent happened which is unfortunately a private matter so cant go into detail but the way WHB have behaved is utterly discusting. two faced and completely untrustworthy. dont waste your time on another bad review, just avoid! WHB take a look at yourselves.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about William H Brown Aylsham
Has William H Brown won any awards?
Yes. In The Trusted Agent 2026 awards: William H Brown, Broadland won Trusted Agent; William H Brown, Stevenage won Gold; William H Brown, Harwich won Trusted Agent; William H Brown, Colchester won Trusted Agent; William H Brown, Tendring won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. William H Brown Aylsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadland.
