1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
Trusted Agent profile · Broadland
William H Brown Aylsham reviews in Broadland
★★★★★
1,413 reviews across 2 platforms
23 Market Place, Aylsham, Norwich, NR11 6EL, Broadland, NR11 6EL
William H Brown's office in Broadland, at 23 Market Place, is rated 2.5 out of 5 across 1,413 reviews on two platforms, including 209 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards William H Brown won in 2026.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. William H Brown Aylsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadland.
Awards
The Trusted Agent 2026 results for William H Brown, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Broadland office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
1/5
TrustpilotWH Brown - a disgrace of a company!
As a landlord currently stuck in a management agreement with WH Brown, I’ll simply say this - DO NOT USE THIS COMPANY. Every single month there seems to be a little trick here or there to try and rip me or my tenant off. One more attempt and I think i’ll be reporting them to the ombudsman - if I could leave a 0 score, I happily would.
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
1/5
TrustpilotAvoid - Seem to have no intention of clearing owed balance
Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.Avoid
1/5
TrustpilotDisgraceful
Disgraceful. Unprofessional. Incompetent. I made an enquiry relating to a house for sale, hoping for help and information. They lost my details and when I later called the office to enquire if they had carried out my request the person I spoke to was rude, arrogant and generally unhelpful. It also sounded as though a party was going on in the background. Never again!
5/5
GoogleExcellent, friendly, professional service. Chris and his team will be highly recommended by me to others always.
1/5
TrustpilotBent As A 9 Bob Note
Rude, aggressive and intrusive tactics. Put an offer in for a property, only to never be contacted with regards to whether our offer was accepted or not. Presumably, our offer was never even put forward to the vendors because we did not wish to use William H Brown's mortgage advisors. Pushy and pig ignorant, avoid like the f-ing plague.
1/5
TrustpilotWORTST AGENGY EVER - STAY AWAY FROM THEM!
WORTST AGENGY EVER! STAY AWAY FROM THEM!moved to a new property advertised with phone line.... had to wait two months to get it sorted. fire doors and rubbish bins set up after contacting local authorities. Customer service the worst in absolute.The only thing they know well is to get money off you! 2 months in and still no access to electric meters.STAY AWAY FROM THEM!
1/5
Trustpilot-1star wish we haven't gone with this…
-1star wish we haven't gone with this company they was absolutely crap no one come from the company for any viewings people was sent on their own with no information we had no feedback no updates hardly any viewings would not recommend this company😠 use someone else that actually makes an effort to sell your property and not sit back and do sweet F A
1/5
TrustpilotIf there were less than 1 I would give…
If there were less than 1 I would give it.Put on market with them as wanted a property that they had. Took a week to get a viewing, took £135 for the deluxe package and nothing happened had to chase up photogrspher, etc, they are rude, unprofessional and I asked for a refund. No apology or could be bothered to ask why
1/5
GoogleHanded in details for properties before they officially went on the market, our details were over looked, they do not return calls, highly unprofessionalNegativeProfessionalism
Agent replied · 25 October 2024
Good afternoon Harrier 81, we are sorry to hear your comments , we are slightly at a loss as we cannot find any record of your details on our system?
1/5
TrustpilotUNPROFFESIONAL DONT USE
Booked a week ago to value my House so today 45 minutes before the valuer was due to arrive ,we get a phone call saying he is running late can he come in the Evening,or any time apart from the time booked.One crap company and will never use them again .You dont do that to potential new business so annoyed for screwing up my day .
1/5
TrustpilotNot serious estate agents
I had a property viewing with them today, after waiting for 15min no one showed up. After calling them I found out my appointment has been canceled by the agent. I have not received an email nor a phone call.I would not be conducting business with them anymore, this is not a way to do business.
1/5
Trustpilotterrible agents
I'm trying to buy a property and those greedy Agents wont let me view property because I'm not using they mortgage advisors. I've contacted them about numerous properties but they even wont return emails or calls as they already know I don't want to use their dodgy advisors with elevated fees, disgrace where is free market!!!!!
5/5
GoogleGreat help to sell my late father's bungalow. The team took on all the viewings. The property was sold within two weeks.PositiveResponsiveness, Professionalism
Agent replied · 25 October 2024
Thanks Jenny, it was our pleasure to sell this bungalow for you and we want to thank you for selecting William H Brown in Aylsham to be your agent
1/5
TrustpilotUtterly Useless!
After organizing a viewing for two properties without much hassle, the follow up was non-existent. As a student, sorting housing out for the next year can be a stressful time. After liking one of the properties and emailing them to express our interest, no reply was received. Then after emailing them for a second time, still no reply has been received.Utterly useless!
1/5
TrustpilotThey don't remove ads off sold properties off the market
They don't take properties which have been sold off the market so it's misleading and make you lose time! Unprofessional. Additionally, they don't follow requests about the way to contact you. I prefer to be contacted via email or message as I work nights, but they still will be giving you a call...
1/5
TrustpilotAvoid at all costs
The worst estate agent company ever. I dealt with a Jerome in Barking and not only was he rude and aggressive he was completely useless! Didnt tell us of a number of offers and was impossible to get hold of. He lied and was appalling throughout. Would never use again.
1/5
TrustpilotTERRIBLE...the communication is beyond…
TERRIBLE...the communication is beyond embarrassing, property is literally thrown on to the market at a random price and left to sit there as they want their advertising boards around town. It's well known this company is NOT the best locally, they just have more money to push their business. AVOID AVOID AVOID!!!
1/5
TrustpilotTaking more fees than they tell you about and selling your data
After finding a property with them I was told about the fees but when I paid them and wanted to pay the deposit and first moth's rent I was told there was another fee bringing it to £650. What is more they sold my personal data to Spark Energy and changed my energy supplier to Spark energy without mine or my landlord's consent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about William H Brown Aylsham
Has William H Brown won any awards?
Yes. In The Trusted Agent 2026 awards: William H Brown, Broadland won Trusted Agent; William H Brown, Stevenage won Gold; William H Brown, Harwich won Trusted Agent; William H Brown, Colchester won Trusted Agent; William H Brown, Tendring won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. William H Brown Aylsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadland.
