Purple Frog Property Bristol reviews

Hi Ollie, Thank you for taking the time to review us. Sorry, you are not happy, could you please drop me an email at robina.burke@purplefrogproperty.com so I can follow this up for you? Kind regards, Robina Burke

Hi Dre Sorry there's a problem with your tenancy. I've asked the branch manager to give you a call so we can sort the issue out. If you'd prefer to tell some at head office, drop me an email at james.mason@purplefrogproeprty.com and I'll see how I can help. Kind regards James Mason

Dear Abi Sorry that we only rate a single star. I assume that this is to do with your deposit dispute. I can see that it took quite a long time to resolve. I understand that this process can be annoying. Looking through the communication around the dispute, I can see that it has been dealt with as quickly as it could be. We have been in contact with the tenants throughout. Sorry that it couldn't be solved quicker. Unfortunately, sometimes that isn't possible. Kind regards James Mason James.Mason@purplefrogproperty.com

Hi James Thanks for rating us. Please could you drop me a quick email so I can find out what we could do to earn the extra two stars? My email address is james.mason@purplefrogproperty.com. Kind regards James Mason

Hi Zak sorry to see we only rate a 1-star review. Please cold you drop me an email at james.mason@purplefrogproperty.com so I can find out what's wrong and hopefully set it right? I look forward to hearing from you. Best regards James Mason

Dear Aengus Sorry we've only earned a one-star rating. I have asked Alex, the branch manager, to get in touch with you to find out what's wrong. Hopefully we can get everything back on track for you. Kind regards James Mason james.mason@purplefrogproperty.com

Dear Eli Sorry to hear that you're not happy with our service. I understand that Alex, the branch manager, is currently dealing with your issue. So, hopefully, everything will be sorted soon and you can continue to enjoy your tenancy. If you feel that your issue isn't being dealt with fairly, please feel free to email me at Purple Frog HQ. My email address is james.mason@purplefrogproperty.com. Kind regards James Mason

Dear AR, sorry to see we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com and let me know what's gone wrong? Once we know what the problem is, we can look at trying to sort it out for you. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com

Dear Jack Moate Sorry to hear you are unhappy with us. Looking at your tenancy, I assume your comment is about your deposit statement. If you are unhappy with any deductions, you are able to dispute them. We give you information on how to do this on the deposit statement. There is also information on our website, here: https://www.purplefrogproperty.com/students/howtokeepyourdeposit/deposit-disputes/. I am sorry to hear that you think we are trying to rip you off. Neither Purple Frog or the landlord makes any profit from deductions. These are taken to pay for cleaning and maintenance which we have had to pay third -party suppliers to complete. We try to be as clear in our communications as possible, especially when it comes to deposits. This includes giving you information before the end of your tenancy about possible charges. We even give out free cleaning materials. Sorry that, in this instance, you feel that we have treated you unfairly. Please follow the instructions on the dispute page above. If you still feel that you are being charged unfairly, you are able to dispute with the third party scheme that holds your deposit. Kind regards James Mason

Dear AR, sorry to see we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com and let me know what's gone wrong? Once we know what the problem is, we can look at trying to sort it out for you. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com

Dear James Sorry to hear that you're unhappy with us. I can't find you on our tenant database. Please could you drop me a line at james.mason@purplefrogproperty.com, so I can find out why we have only earned a 1-star review? Getting in touch will be the best way to sort this issue, as I don't know who you are or what's caused you to be disappointed in us. Kind regards James Mason