Every review we hold for the Bristol office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThanks to the team at Murrays for recently letting my property quickly and keeping me informed all the way.
To any prospective Tenants and Landlords - I have been using Murrays for years and they have always been professional towards both myself and my tenants. Some of my tenants have told me they have used Murrays several times, which speaks volumes to me as a Landlord that needs a reliable letting agent. They are very fair between both parties and are always cheerful and pleasant to deal with. Keep it up Lads!
Paul · 28 February 2020
★★★★★ 5/5
GoogleI would recommend Murrays Residential Lettings wholeheartedly, as they marry both professionalism, and a cheery and amiable service.
Murrays’s have an excellent range of properties for let. They also have excellent local knowledge. From a tenant’s perspective they have far more knowledge about the areas they rent in than I would expect from other agents. They also have a good knowledge of the landlords too.
Personally, I would advise popping into the office if you can. The team are absolute gentlemen, and show abundant measures of common sense and fairness, and dare I say it: a sense of humour.
As an absentee landlord myself, I wish I had a property in the area for them to manage, as their approach is excellent.
Again I would recommend them to you, as both a tenant and landlord.
Russell · 28 February 2019
★★★★★ 5/5
GoogleOutstanding service! Really helpful staff who are always there for advice and help whenever I needed it.
Would highly reccommend to any budding landlord starting out in the property letting business as good agency to start with or to stay with.
They were also happy to advise and help me even after I had left them to manage property on my own.
Would defintely go back to them when renting any more property.
Thanks guys
Jim · 28 February 2020
★★★★★ 5/5
GoogleRob, Mark, Rachel and all the team at Murrays are a very friendly and helpful team. I have used other agents in the past and received poor service so I switched to Murrays Lettings on Sandy Park Road and have never looked back. They have become well established in the local community. They offer a first rate service and have excellent local market knowledge. If you are a landlord/landlady looking to rent a property out or a tenant looking to find, give them a call and you will receive excellent service as I have. I cant recommend them enough.
Joe · 29 February 2016
★★★★★ 1/5
GoogleNot the best agency i've had to deal with. Some staff are quite unprofessional in their phone manner and never get back to you when they say they will. Best to avoid if you want a professional service - plenty of good alternatives in Bristol.
L · 28 February 2019
Agent replied
Thank you for your review, unfortunately we have no record of your name either as an existing client or as a prospective client. If we have rejected your application or you feel that we have dealt with you unfairly then we have a very robust complaints procedure which we would be happy to send you. It is never easy to reject and application and we always refund holding deposits in full. If you would like a copy of this procedure please contact me directly and I will be happy to send it to you. Rob Murray Tel: 0117 9710244 Email:info@murrayslettings.co.uk
★★★★★ 5/5
GoogleI would highly recommend Murrays. We have recently moved into a property managed by them and have found them to be friendly, helpful and professional. The holding fee, deposit and agency fees are lower than most other agents in Bristol and you get a real feeling that they actually care about their tenants, which is very refreshing. Thank you in particular to Rachel and Rob for making sure that our move (with our little one) was as smooth as possible.
Ruth · 1 March 2015
★★★★★ 5/5
GoogleOutstanding service! Really helpful staff who are always there for advice and help whenever I needed it.
Would highly reccommend to any budding landlord starting out in the property letting business as good agency to start with or to stay with.
They were also happy to advise and help me even after I had left them to manage property on my own.
Would defintely go back to them when renting any more property.
Thanks guys
Jim · 31 July 2019
★★★★★ 5/5
GoogleWe recommend Murrays residential letting agency as we have always received excellent service from them.We are landlords of 2 properties and they have always been honest, professional and and done a good job for us over the last six years. They have always been friendly, nothing has been too much trouble and they have always helped with anything we have asked them to do. Really good local business we won’t go anywhere else.
Mandy · 28 February 2020
★★★★★ 1/5
GoogleWhen i come back to my country he say don t worry we put your deposit in your account (1 june 2016), today is 22 august and i haven't my deposit and no reply my emails, thiefs
Daniel · 28 February 2017
Agent replied
Hi Daniel
Thank you for your review. If you had checked your email account you would have seen an email from the “Deposit protection Scheme" on either the 4th or 5th July 2016 confirming repayment of your deposit in full and asking YOU to complete the process. if you fail to carry out your part of the process confirming that you are happy with the amount being returned and providing the DPS with your Bank account details there is nothing we can do as we do not hold your deposit.
If you are unable to find the five digit unlock code that was emailed to you from the DPS in June then telephone them on 0330 303 0030. quote the deposit ID number that we have already emailed you and ask them to send you a new one.
If you are still having difficulties in understanding this process then call the office on the numbers shown below and we will explain it to you once again what you need to do. If you have finally understood the process then please claim your deposit and remove this egregious and flagrantly fallacious review.
We wish you well for the future and in all your endeavours.
Murrays Homelets team
0117 9710244
★★★★★ 1/5
GoogleWhen i come back to my country he say don t worry we put your deposit in your account (1 june 2016), today is 22 august and i haven't my deposit and no reply my emails, thiefs
Daniel · 1 October 2016
Agent replied · 30 September 2023
Hi Daniel
Thank you for your review. If you had checked your email account you would have seen an email from the “Deposit protection Scheme" on either the 4th or 5th July 2016 confirming repayment of your deposit in full and asking YOU to complete the process. if you fail to carry out your part of the process confirming that you are happy with the amount being returned and providing the DPS with your Bank account details there is nothing we can do as we do not hold your deposit.
If you are unable to find the five digit unlock code that was emailed to you from the DPS in June then telephone them on 0330 303 0030. quote the deposit ID number that we have already emailed you and ask them to send you a new one.
If you are still having difficulties in understanding this process then call the office on the numbers shown below and we will explain it to you once again what you need to do. If you have finally understood the process then please claim your deposit and remove this egregious and flagrantly fallacious review.
We wish you well for the future and in all your endeavours.
Murrays Homelets team
0117 9710244
★★★★★ 1/5
GoogleWasted my months without any update! Missed a lot of properties because of the them.
Whenever called them for an update, I heard the same phrase "it will be this week"!
They all need a doctor to consult with.
Totally unprofessional, arrogant and illiterates.
Zain · 13 April 2023
★★★★★ 1/5
GoogleAbsolutely useless. Didn't call back when they said they would multiple times. Kept changing the requirements to a point of inadequacy. Always a delay. Understaffed. Took forever and wasted weeks of our time. Thanks..
Gemma · 28 February 2017
Agent replied
Hi Gemma
Thank you for your email, I have investigated your complaint and I am happy to respond. It is never an easy decision to reject any application and we do not take that decision lightly. You were clearly informed at the beginning of this process what our minimum requirements were, as are all our applicants (this is set by Homelet referencing) but unfortunately the information you provided didn't meet those conditions. Instead of rejecting your application immediately we tried several different ways to resolve this issue but to no avail. It would be remiss of us to saddle you with a liability you were unable to fully service and that is what our minimum requirements are for and what we are employed to do. Your applications were submitted by both yourself and your partner to Homelet referencing on the 12th and 13th of July respectively and we declined the application on the 26th July (9 working days) refunding you your holding fee immediately on the 26th July. We do not profit from rejecting any application and I feel we have acted scrupulously fair in this matter and I believe your review is based (understandably) more on your frustration on not achieving your goal rather than an alleged poor service and frankly this could have been easily avoided had you understood our criteria at the outset.
I sincerely hope that this has answered your complaint, alternatively if you would prefer to discuss this with me directly please call me on the numbers shown below and I will happy to talk.
Kind regards and we wish you well for the future.
Robert Murray
0117 9710244
★★★★★ 1/5
GoogleAbsolutely useless. Didn't call back when they said they would multiple times. Kept changing the requirements to a point of inadequacy. Always a delay. Understaffed. Took forever and wasted weeks of our time. Thanks..
Gemma · 10 August 2016
Agent replied
Hi Gemma
Thank you for your email, I have investigated your complaint and I am happy to respond. It is never an easy decision to reject any application and we do not take that decision lightly. You were clearly informed at the beginning of this process what our minimum requirements were, as are all our applicants (this is set by Homelet referencing) but unfortunately the information you provided didn't meet those conditions. Instead of rejecting your application immediately we tried several different ways to resolve this issue but to no avail. It would be remiss of us to saddle you with a liability you were unable to fully service and that is what our minimum requirements are for and what we are employed to do. Your applications were submitted by both yourself and your partner to Homelet referencing on the 12th and 13th of July respectively and we declined the application on the 26th July (9 working days) refunding you your holding fee immediately on the 26th July. We do not profit from rejecting any application and I feel we have acted scrupulously fair in this matter and I believe your review is based (understandably) more on your frustration on not achieving your goal rather than an alleged poor service and frankly this could have been easily avoided had you understood our criteria at the outset.
I sincerely hope that this has answered your complaint, alternatively if you would prefer to discuss this with me directly please call me on the numbers shown below and I will happy to talk.
Kind regards and we wish you well for the future.
Robert Murray
0117 9710244
★★★★★ 2/5
GoogleWent there june 2013 and I think There rude and unhelpful better off looking at the estate agents in sandy park for letting wouldnt bother going bk to murrays
Carl · 1 March 2014
Agent replied
Thank you for your review, unfortunately we have no record or memory of your visit to our office and as the vast majority of our clients are happy with our polite and professional service I find this complaint suspicious. If you feel that you do have a genuine complaint then please write/email me directly or call into the office rather than posting unsubstantiated reviews on Google and it will be looked into.
Rob Murray
★★★★★ 5/5
GoogleI rented a property via Murrays for nearly 7 years. They are, without a doubt, the friendliest and most professional letting agents I have ever had experience with. Things very rarely went wrong in the flat but when they did Murrays were …
Alice · 13 April 2022
★★★★★ 1/5
GoogleVery rude on the telephone. Totally uncalled for. If you don't want people to call you....don't answer the phone.
Brenda · 30 March 2024
★★★★★ 5/5
GoogleHaving moved house a number of times, I have used a number of lettings agencies, and can honestly say that Murrays are the best in Bristol.
It's that simple.
Reasonably priced, warm & smiling staff who actually treat you like a human, and a service that is both prompt and effective. Don't go with anyone else.
Tom · 31 July 2016
★★★★★ 5/5
GoogleHaving moved house a number of times, I have used a number of lettings agencies, and can honestly say that Murrays are the best in Bristol.
It's that simple.
Reasonably priced, warm & smiling staff who actually treat you like a human, and a service that is both prompt and effective. Don't go with anyone else.
Tom · 4 May 2016
★★★★★ 1/5
GoogleWasted my months without any update! Missed a lot of properties because of the them.
Whenever called them for an update, I heard the same phrase "it will be this … More
Zain · 31 March 2023
★★★★★ 5/5
GoogleAbsolutely flawless! From having an initial chat to finding me a suitable tenant. Very professional and precise. Murrays provided me with great advice and managed to find a tenant within a few days of the advert being placed online. Customer service was first class and no query was unanswered. Highly recommend and will certainly use again.
Fats · 21 April 2014
★★★★★ 5/5
GoogleI strongly recommend Murrays. The fees were the lowest I could find and service was five star. They cared about our interests and got us a great deal on a new place almost immediately. I have never used another lettings agent who can match this level of customer care and proficiency.
Thank you Murrays.
Luke · 29 February 2016
★★★★★ 5/5
GoogleI can't recommend enough this letting agency. They were efficient and helpful in every single moment, my emails always replied within minutes, our needs always covered, it was a pleasure to deal with them, specially Rachel, who's the best agent ever. Very honest and reliable. 10 out of 10 for them. Thank you!
Angeles · 1 March 2015
★★★★★ 5/5
GoogleWe have been really impressed by Murrays. From booking a viewing through to any assistance post move-in we have received a friendly, helpful and professional service.
Having previously dealt with other agents around the UK and Bristol, Murrays are far and away the best letting agent that we have experienced!
Dan · 29 February 2016
★★★★★ 5/5
GoogleThis was my first experience at renting a property and so I was a bit confused on how to approach it. I had no reason to worry because Murray’s explained everything in an easy to understand way. They were on hand at every stage and found me my ideal property.
Richard · 1 March 2013
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
