Howard Independent Estate Agents reviews

★★★★★ 1/5

Google

I would strongly advise tenants to think twice before using this estate agent. They begrudgingly returned my entire deposit three months after the end of my tenancy, and only after I was forced to escalate the matter to the Tenancy Deposit Scheme. I vacated the property having deliberately taken extensive photos and videos because, based on my experience with these agents, I did not trust that the condition of the property would be fairly represented. This proved to be a sensible decision, as at no point did the estate agents inspect the property at the beginning, during, or at the end of my tenancy. Two weeks after the new tenant had moved in, Victoria contacted me claiming there was a scratch on the wall and proposed a £300 deduction from my deposit. I immediately disputed this, as the damage was not caused by me. With no evidence provided to demonstrate that I was responsible, the proposed deduction was then reduced to £50. When I challenged this too, Tiffany subsequently suggested that I make a £20 “voluntary contribution”. I refused all of these demands. The £50 deduction was ultimately the amount considered through the TDS process, and I was awarded my deposit back. It is extremely concerning to think that, had I simply accepted their original proposal, I could have lost £300 over damage I did not cause, with no evidence provided to support the claim. I appreciate that I was fortunate enough to have the time, resources and knowledge to challenge this. Many tenants would not be in that position and may simply accept an unfair deduction because they need their money back. That is what makes this experience particularly unacceptable. Unfortunately, the deposit dispute was not an isolated issue. Throughout my tenancy, dealing with this agency was consistently frustrating. A maintenance issue in my bathroom took three months to resolve, despite ultimately being a relatively straightforward repair that only the agents were in a position to arrange. The handling of my notice to leave was equally appalling. I gave the appropriate notice in accordance with my contract, but they failed to acknowledge it. I then had to remind them that I had already given notice, at which point they attempted to extend my tenancy and make me financially liable for a further period. This was happening while I was in hospital. I informed them of this and reminded them that I had already provided notice, yet there was no meaningful attempt to understand the situation or rectify their mistake. It was only after I provided evidence of my original notice that they finally conceded that I had, in fact, given the correct notice. There was also a serious data protection concern during my tenancy. Victoria mistakenly sent me an email intended for a tenant at a completely different property. The email chain contained the full address of that property, along with the email addresses of the other tenants. I made Victoria aware of the error, but received no response/confirmation that the breach had been reported or dealt with internally. I can only hope that the appropriate steps were taken, but the complete lack of communication did little to reassure me that my personal data would be handled responsibly. I found this concerning and unprofessional. Overall, I found this estate agent to be unprofessional, obstructive and deeply disappointing to deal with. I would not recommend them to tenants, and I would strongly encourage anyone renting through them to keep meticulous records, photograph and video everything, retain all correspondence and be prepared to challenge them if necessary. If you are a tenant, do your research before signing anything with this agency. My experience was not simply poor customer service, it was an unnecessarily stressful and financially concerning tenancy from beginning to end.

Olivia · 14 September 2026

★★★★★ 5/5

Google

I’ve bought through Howard’s, marketed a property and most recently used them as a letting agents. Top to bottom, the service is flawless. I recently had around 2 weeks to find a tenant for my flat and the team there were fantastic in finding a tenant and getting everything in place to make the whole process as stress free and easy as it could be. In a market full of unreliable estate agents, the team there are the complete opposite! Big thanks to everyone there, Luci and Victoria were really on the ball to make things happen. Would highly recommend them to anyone

Fab · 7 August 2026

★★★★★ 5/5

Google

Imaan was very helpful as this was my first time buying a house. She was more helpfuly than my lawyers most of the time. She was very patient and calm and had all the answers. I believe we could have settled for a better price for me here, but that means she did her work well for the sellers too, so I can say that I got a good service.

FULYA · 19 August 2026

★★★★★ 5/5

Google

I can’t recommend Lloyd highly enough! Having known him for years, I trusted him completely to handle the sale of my dad’s house, and he exceeded every expectation. From start to finish, he was professional, proactive, and always available, responding to calls and messages almost instantly. He kept me informed at every stage, making what could have been a stressful process feel effortless. When the first buyer fell through, Lloyd didn’t miss a beat, he found a new buyer within weeks, and the sale went through smoothly. He also went above and beyond by connecting me with the right people to help clear the house, making the entire process so much easier. His dedication, efficiency, and expertise truly set him apart. If you're looking for an estate agent who genuinely cares and delivers outstanding results, Lloyd is the one!

Charli · 26 August 2025

★★★★★ 5/5

Google

We had a fantastic expense using Howard independent estate agents. Chris and the team were always reachable and put our minds at ease when we used them to sell our flat. They kept us and our buyer constantly updated and chased our solicitors to ensure the chain didn't fall through. They went above and beyond for example when we needed an electrician they gave us local contacts and helped us keep the conveyancing process moving smoothly. The photographer they recommended did an amazing job and the viewing process was painless. Through out the process nothing felt like an inconvenience. Though I hope to not move anytime soon, we will definitely be using Howard independent estate agents again.

Emma · 1 February 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a truly positive experience working with Laquarn Bailey throughout the process of renting out my flat. He was incredibly patient, professional, and attentive every step of the way. Everything went smoothly, and his calm and supportive approach made the whole procedure feel effortless. I’m very grateful for his help and just wanted to say a big thank you. Much appreciated,Laquarn!

Star · 26 August 2025

★★★★★ 5/5

Google

Laquarn was really helpful throughout the whole process. Communication was clear and quick, and everything was handled smoothly from start to finish. Made the experience easy and stress free. I’d definitely recommend working with him.

Mohammed · 26 April 2026

★★★★★ 5/5

Google

Absolutely Five star. Andi Koca is very very very good, he is most helpful, patient and responsive, during our journey viewing and looking for the propoerty Andi is always there to answer quenstions and share information regarding the property itself and the area. Without his kind assistance we would never make it to find our dream house. Thank you very much Andi!

Dashan · 26 August 2025

★★★★★ 5/5

Google

What a team, they have been amazing. Good to feel confident and secure in selling my late father’s house. Professional and they made the sale as pain free as possible 9 months from start to finish, and no stress thanks to Ryan and Janie, heartfelt thank you to you all, couldn’t recommend highly enough Christine

Christine · 17 July 2026

★★★★★ 1/5

Google

I’m lost for words at the disgraceful experience we’ve had. So incredibly rude and the worst experience I’ve had with a letting agency. The communication from the outset has been so poor, with us having to chase up the agent multiple times a day to get responses to emails sent days prior. There has been a lack of clarity throughout the whole process and we have experienced very rude and short tempered staff. We were made to feel like a burden and that they didn’t want to give us the time of day with simple questions about when we could expect to receive documents and pick up keys. We didn’t receive our tenancy agreement until the day that we were due to move in even after weeks of chasing which left no time for any questions or amends. The agents that we had previously dealt with were repeatedly unavailable to talk despite being in the office and we were constantly being fobbed off being told we’d get a call back only to have to chase again the following day. We’ve also been hounded by loads of 3rd party companies over the last 2 weeks about insurance, utilities and other marketing that we never consented to having our data shared. Visiting the property today, after picking up our keys it is very clear they had only got contractors in this morning to paint one of the rooms (we were told 3 rooms were going to be painted) and the windows were left open with the frames still wet with paint. The flat has black mould patches all over the living room where the agent had explicitly said they were painting and cleaning the flat prior to us moving in. We know the previous tenants moved out 2 weeks ago so it’s unacceptable with us chasing several times that everything was left until the day we got our keys or not done at all. The central heating is not working either and there are large damp patches all over the walls and ceilings. So disappointing. I am feeling very put off by the fact that they will be managing the property throughout our tenancy.

Hannah · 1 January 2026

★★★★★ 5/5

Google

I can’t recommend this estate agent highly enough. As a first time buyer, the process of purchasing my first property felt quite daunting at times, but the support I received made all the difference. I’m truly delighted with the service I received and incredibly grateful for the support in helping me secure my first home. I wouldn’t hesitate to recommend Imaan Aziz and the team to anyone looking to buy a property.

Saman · 26 December 2025

★★★★★ 5/5

Google

I can’t praise Howard and his team highly enough for the successful sale of my flat which has just completed. The marketing and pricing advice from Howard ensure the property was correctly positioned in the market. When the viewings started Rachel was really excellent with her feedback and once we had a buyer ensured the sales process was moving along at all times coordinating with myself, the buyers and both legal teams. Everything went really smoothly and I most certainly highly recommend Howard Independent Estate Agents.

Charlie · 1 October 2025

★★★★★ 5/5

Google

The whole team have been great for my sale - from the initial valuation all the way through to completion, everyone has communicated often and kept me updated me throughout the process - Rachel has been great with driving the process from the offer accepted all the way through to completion, and with the viewings, and Jo was back and forwards with me and the buyer during the offer. Thanks to you all for making what tends to be a stressful process, as straightforward as possible!

Mollie · 1 October 2025

★★★★★ 5/5

Google

I saw Victoria a few weeks ago and after spending years living under someone else’s roof, I finally have a place I can call my own. Thanks you so much Victoria!

Laura · 15 September 2026

★★★★★ 1/5

Google

made a generous offer on an 'offers over' property with the caveat it was removed from the market and that I didn't want to enter into a bidding war with other interested parties. The offer was accepted, but the terms clearly not adhered to as 48hrs later I'm informed there's been another offer. I'm well aware nothing is legally binding, and they may well be operating in the best interests of the vendor (or their own %), but it felt very dirty and underhanded.

Nik · 24 December 2025

★★★★★ 5/5

Google

Michael was incredible. He gave so much of his time, patience and calm for what is often a stressful process. I know he did this for the other side too. An honest broker, a wise support and brought the transaction from beginning to end.

Samuel · 26 August 2025

★★★★★ 5/5

Google

I rented an excellent flat in central Bristol through Howard. David and Chris handled the entire process smoothly and professionally. Josh was excellent at promptly resolving maintenance issues and providing helpful advice. Victoria was highly responsive over email, answered all my questions clearly and was a pleasure to deal with. I would highly recommend this estate agent.

Stefan · 31 January 2026

★★★★★ 5/5

Google

I've used Howard Estate Agents for several years and I'm always impressed with the high quality service. They are professional, knowledgeable and quick to respond to queries. All in all, they make my life easy! 2026 addition: Continued great service from Howard; they are transparent on costs, have a deep understanding of the market, and are proactive on communication. Victoria and Chris are excellent on the lettings side, also worth a mention is Josh who is excellent on the management side.

Alexander · 7 August 2026

★★★★★ 1/5

Google

Would never use again. Were pushy at the start and I ended up pulling out of the sale. They were awful towards me. Said stuff like I was make the vendors kids homeless as I pulled out and were aggressive and intimidating. Chloe was not the most pleasant to deal with and as for the manager. Never dealt with such awful estate agents.

Helen · 24 November 2025

★★★★★ 5/5

Google

Chris , Victoria & team on the Rental side of the Business were brilliant.. Very accommodating and we couldn’t have asked for more & would highly recommend them . Thank you again

Jason · 8 July 2026

★★★★★ 5/5

Google

Nathan was a delightful and very helpful agent that was very systematic and thorough in their approach and helped us get over the hurdles we experienced. We are now comfortably living in our new home.

Neal · 26 August 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this letting agency. Despite always paying rent on time, they unfairly deducted £250 from my deposit for two light bulbs and refused to consider any reasonable resolution. Communication was poor and stressful, with inconsistent and unjustified claims. I reported issues with the boiler and extremely high utility bills, but they dismissed my concerns after a very basic inspection. Unfortunately, the agency offers little support to tenants and shows no openness to feedback. I do not recommend renting through them.

Alex · 26 August 2025

★★★★★ 5/5

Google

I'm going to keep my review simple but hopefully effective. I completed a property purchase this week and it was from the very start to completion a totally trouble/stress free experience. HIGHLY RECOMMENDED + special thanks to Imaan & Michael

John · 26 March 2026

★★★★★ 5/5

Google

Howard have been managing our property for several years. During that time we have received excellent service from the whole team. Tara is always most helpful and incredibly patient with the accounting side of the lettings and Josh deals promptly and efficiently with any issues with the property itself. And special thanks to Rachel for all her recent work.

Viv · 1 October 2025