Trusted Agent profile · Bristol, City of
★★★★★
1,659 reviews across 3 platforms
73 Westbury Hill, Westbury on Trym, Bristol, BS9 3AD, Bristol, City of, BS9 3AD
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 73 Westbury Hill, is rated 4.8 out of 5 across 1,659 reviews on three platforms, including 159 Google reviews rated 4.9.
159
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,480
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Westbury on Trym hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2025, 2022.
2025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Joe
Joe at Ocean dealt with the initial stage of our sale and valued the property very accurately so a buyer was found within two weeks, which was great. Communication with Joe was speedy, friendly and helpful. Things got a bit more complicated when we moved to dealing with the legal stage, but even so the whole sale was completed within the expected time-frame. Very satisfied.
5/5
GoogleMel at Ocean exceeded our expectations, and we're very grateful for her assistance in our house buy. She was proactive and positive throughout, even in times of stress, and it felt like a very collaborative process. We would recommend working with Ocean thanks to this experience!
5/5
TrustpilotJemima was brilliant
Jemima was brilliant throughout the entire process. I have had nothing but problems with other estate agents being unreliable and not following up with what they said they would do. The experience I have had this time with Jemima has been the complete opposite and has relieved so much of the stress of moving. I can’t thank you enough for that!
5/5
TrustpilotI was very impressed with the service.
I was very impressed with the service I received from this company. Mrs Linda Cox was the conveyancer handling my account. She informed me every step of the way as things developed. I found the charges I was invoiced for, were very reasonable. I would certainly recommend this company to others.
5/5
TrustpilotGreat experience, friendly and knowledgeable staff
Chantelle and all the other staff I dealt with in the lead up to moving into my new property could not have been more helpful. Chantelle was friendly, knowledgeable and wad prompt in replying to my queries, which led to me obtaining mt dream flat. I'm extremely grateful to her and the rest of the Ocean team.
5/5
TrustpilotWe used Ocean for the sale of our Flat.
We used Ocean, as we have used them in the past and as we expected they got our sale through quicker than expected and without too much fuss. Thanks to Hollie and her team at the Gloucester Road branch Bristol for the professional service.
1/5
TrustpilotIt could have been better if we had…
It could have been better if we had clarity on the steps we need to go through ahead of starting the process. We were misguided that an excess of £30k could be withdrawn along with the remortgaging process for house improvements but ended up with a lot of confusion when HTB did not accept that, HTB came up with a lot of hidden steps involved in the process when we directly contacted them, which we felt we could have planned the timeline better if we known this earlier. We contacted Ocean Estate Agents roughly 6 months prior to our current mortgage's expiry, but still ended up completing the remortgaging 18 days late, after going through the mental trauma of having to get the work done by ourselves being the middle man for HTB Lenvi and Enact, to get the series of mistakes and wrong information corrected.
Thank you for your feedback. Whilst we absolutely appreciate your frustrations, we do however have to make clear that on this occasion, we were unable to expedite your case via Enact. We did in fact obtain your mortgage offer on the 27th of April, within 3 working weeks. Unfortunately, we faced extraordinary delays due to Enact providing incorrect paperwork, constant errors & their failure to obtain required information from the HTB Organisation Lenvi. This was unfortunately out of our control Ocean Mortgages makes every effort to ensure the smoothest of applications, arrangements and approvals as can be seen by the many positive reviews here on Trust Pilot. We are sorry our team were unable to ensure a seamless application of this occasion.
5/5
TrustpilotSold our mums house within a week
Sold our mums house within a week, we actually got far more than we expected thanks to the excellent marketing and service provided. Very helpful with advice when considering offers, a totally professional service provided by Steve Clarke and his team.Also many thanks to Ocean Lawyers with a speedy efficient conveyancing service.Steve, Mark and Linzi
5/5
TrustpilotAndrew
Andrew, Eddy and Ollie were fantastic from start to finish. They were easy to communicate with, professional and got the job done. Andrew helped a lot post sales which meant we completed within 3 months (and we were part of a chain). Thank you so much to the team - would definitely recommend.
5/5
TrustpilotTracey Green
Having just completed my first re-mortgage, I want to give a massive shout out to Tracey Green who has been extremely helpful throughout the process and has kept me updated at all times. Her and the Ocean mortgages team have been superb - I would 100% recommend them.
5/5
GoogleBrilliant experience thank you. Melissa is warm, friendly professional and always really helpful. She kept me informed and worked really hard to ensure timely exchange and completion. Not always easy and I would have felt lost if she had not been first rate at her job. I highly recommend Ocean estate agents at Westbury.
5/5
TrustpilotFantastic service and a great team
Fantastic service and a great team, always happy to help and give advice, guided us through the selling process with care and understanding A very big thank you to Ashleigh, Jenny, Tom and Claire and the rest of the team, would definitely recommend them, Mandy and Martin
5/5
TrustpilotI’m not a fan of selling houses..!
I’m not a fan of selling houses..!What a pleasant surprise to be calmly guided through the process by Melissa. I was advised about market conditions and pricing, given a sales strategy and Bingo! SOLD….. With the support of Steve, Mike and Emma my Journey was easy. Thank you all for a terrific effort.
5/5
TrustpilotFantastic experience buying our first home with Ocean!
Claire and Jen have been great from the start of the process. They seemed genuinely interested in helping us find the right home and helping us through to the end with great communication and response to our questions have been honest, quick and friendly. All in all, a great experience buying our first home with them!
5/5
TrustpilotThe team at ocean were professional
The team at ocean were friendly, professional, competent and so very helpful with our house purchase. Jason was always quick to respond to our queries and went out of his way to make sure our purchase went smoothly. We dealt with many estate agents whilst house hunting and ocean are by far the best! An all round great experience.
5/5
TrustpilotHigh level of cutomer service
It was a great service, especially Sadie, Chris, and Sam, who made sure a tricky sale went smoothly. Ocean updated every step of the way and took all the stress out of selling a property. I highly recommend using Ocean to sell or purchase a property.
5/5
TrustpilotOcean supports its customers
Ocean's expertise meant we felt guided through the process. Having an in house property lawyer was useful too.There was plenty of communication and they never seemed to mind when we contacted them for information.Very pleasant & easy to deal with.
5/5
TrustpilotHelpful and brilliant
Lily was fantastic in helping me throughout the process. She really listened to what I wanted and showed me only the best options. Her keen attention to detail made the process smooth and stress-free. She kept me updated every step of the way and handled all the logistics efficiently. Thank you Lily!
5/5
TrustpilotAmelia at Ocean Lettings is an absolute rockstar
Our experience has been great, we got a viewing when we needed and also the support when making an offer and answered any questions we had, also you kept us informed throughout the process.Amelia at Ocean Lettings is an absolute rockstar! She went above and beyond to make everything perfect for us. Highly recommend her and the whole team at Ocean Lettings! 🌊🏠🌟
5/5
TrustpilotGreat first home purchase experience with Ocean
Lily and team made my first home purchase easy and quick. They were very responsive and helpful when answering any questions I had as a first time buyer. With the online system you can easily keep track of where you are in the process. My house purchase was completed in about 2 months. I would not hesitate to use Ocean again in the future.
5/5
TrustpilotI highly recommend Ocean for their…
I highly recommend Ocean for their outstanding professionalism, reliability, and commitment to excellence. From start to finish, the experience was seamless, with clear communication, exceptional attention to detail, and a genuine focus on customer satisfaction.
5/5
TrustpilotA constant update kept …
A constant update kept and when the ther solicitors were being very slow and not at all eficient kept me informed so I could contact the buyer directly to help speed things up.
5/5
TrustpilotWe used Ocean Financial Services to…help us with our mortgage
We used Ocean Financial Services to help us to find the best mortgage for us when buying our first home. In very uncertain times Luigi was amazing. When rates changed he was in contact immediately and by the time we exchanged had saved us approx £150 a month from our initial mortgage quote.
3/5
TrustpilotOverall good.
Elizabeth was great at communicating progression. I never met her but her emails were efficient and prompt. Viewings..A little more respect of the house would be appreciated, footprints etc. Admittedly the property was empty and needed an overhaul but it was an emotional attachment and home.Overall a good outcome, and would use again if needed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Ocean Westbury on Trym won Gold for Best Estate Agent Guide 2026 Gold Award, Westbury on Trym branch at EA Masters 2025, and 1 other industry award since 2022.
