5/5
TrustpilotGreat Conveyancers
Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best
Trusted Agent profile · Bristol, City of
Ocean Southville reviews in Bristol, City of
★★★★★
1,716 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,716 reviews on three platforms, including 263 Google reviews rated 4.9.
263
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,433
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDreams come true.
This is the second time we work with Ocean State Agent.From the beginning Cleo and Melissa were very kind and professional.At the end of the process we had some difficulties to proceed and they had good communication skill to handle with our sellers, buyer, solicitors and us .They were very supportive in all fields.When I thought this property is not going to be for us , both of them were there supporting me as a good friend.Thank you so much for your time, your words and your patience .
5/5
TrustpilotExtremely helpful
The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.
5/5
TrustpilotBrilliant
Brilliant, so helpful and friendly but also professional, made to feel more like part of a family who really care, not just a business transaction. Always keeping me informed and upto date with the progress of the sale by telephone, I feel the more personal touch (much appreciated) Nothing was too much trouble, I really can't thank them all enough especially Mel who was with me every step of the way, thank goodness. They really are a lovely team and who highly recommend them.Jane Martin
5/5
TrustpilotPlain sailing with Ocean!
Dealing with one office for estate agents and solicitors all in one place where they also communicated easily with each other made everything easy. The software used by both parties were also very good. We knew about viewings, times, dates, clients & 2nd viewings. But the staff also kept us informed. We felt they listened to us. They were knowledgeable and patient. The legal side alsoHas a good software that we could log intoTo keep up with the status of the proceedings. ClareWas also very patient knowledgeable and understanding.Selling your property is never 'plain sailing' but the 'Ocean' team made it as painless as possible. Thanks to Paul ,Demi & Clare . Huge appreciation for all your hard work.
5/5
TrustpilotFrom the start Charlie has been…
From the start Charlie has been professional and very helpful securing a good tenant for my property. Thankyou very much regards Trev
5/5
FacebookI am a little bit thrilled this morning, because I received the news from William Jenkins that I got the property in central of Bristol. I just want to say , thank you very much William from my deep heart. I have been looking for property for rental for nearly 2 months but there is no result. one part reason is because of the busy rental property market, and it is very difficulty to book for viewing. Everything gets easy until I met William. He is a very kind-hearted person. As you know my English is not very fluent, and he is very patient with all the process of my viewing property, applying for reference.etc. He is so professional on property, and he is an expert on the property. if anybody who want to rent or buy/sale property, I think you need his help. In summary, you are so kind and so professional, and wish you a good future.
Agent replied · 19 March 2026
Thank you for your kind review, we are glad William was able to help you find your new home. Congratulations and all the best Yuetao
5/5
TrustpilotCharlie has been super helpful…
Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!
5/5
TrustpilotI would recommend
I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.
5/5
GoogleEveryone I've dealt with at Ocean has been great but Jasmin in particular was amazing every step of the way. She has supported the process so well right from the beginning, been super responsive and ensured we had everything we needed every step of the way. Thank you Jasmin and the Ocean team
4/5
TrustpilotThe staff were always friendly
The staff were always friendly, polite but I think that the online communication especially when 2 clients needed to receive separate communications were not both informed . Being an older generation its hard to adjust to this online technical way of doing things and not always understood and I think the younger generation should take this into account. It lacks the personal touch of traditional methods . . There also seemed to be a lack of communication between in house agent and lawyers
5/5
TrustpilotThe Ocean Experience is a Breeze
I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.
1/5
TrustpilotRude customer service
Rang from their opening time (8.45am) to try and get through to book a viewing, repeatedly hung up on, waiting on hold only to be cut off. Finally got through 2.5 hours to be rudely told the property is fully booked (shock). We all know the lettings market in Bristol is crazy, but is there a need to be so rude?
Agent replied · 22 October 2024
Thank you for your feedback, no argument from us. Please accept our sincere apologies. As you may see from the many positive reviews here on Trust Pilot, your experience in no way represents our expectations. If you would be kind enough to confirm the branch you called and any property you were inquiring about via customercare@oceanhome.co.uk we will investigate further. Kind Regards Ocean.
5/5
TrustpilotMelissa is a breath of fresh air
Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.
5/5
TrustpilotFriendly, professional and honest
Claire was friendly, professional and honest, and we really appreciated her showing us around the property twice. She allowed us to take our time to make our own minds up but also was very knowledgeable about the property and had the answers we needed about a potentially complex renovation project.
4/5
TrustpilotQuick sale, but long wait to complete!
Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.
5/5
GoogleI have 0 complaints, my past 2 tenancies have gone through here and both have been so smooth and quick to get everything done on their part. Jasmin has been really helpful in getting us through all the registration process to get us into our new place recently, I would recommend!
5/5
TrustpilotLuigi is a Superstar!
We were recommended Luigi Lattuca from Ocean Mortgages by a family friend. I actually contacted Luigi via LinkedIn and was impressed by how quickly he replied and set up an initial meeting for us.We were first-time buyers and didn't think we would be able to buy a property in Bristol. Within a half an hour meeting with Luigi he had answered all of our queries around buying our first home, and gave us a clear plan of action.Even after arranging our mortgage, Luigi continued to support and answer any questions we had. We cannot thank him enough, and we will be recommending him to anyone that needs mortgage advice!
5/5
TrustpilotVery helpful move manager
Our property sold very quickly, so I can't comment too much on that side (except that Sam and the team were very friendly and helpful in all communications!). But the real star for us was our move manager Sadie. We had a long chain (5 houses), where we were in the middle, and Sadie was great at chasing all the solicitors and keeping us informed of the progress. Unfortunately we had a last minute change of dates, and Sadie was key to getting the new date agreed quickly, and as completion approached she was keeping an eye on things for us even on a day off, so truly went above and beyond! We would definitely recommend Sadie and the whole Ocean team.
5/5
TrustpilotProfessional & trustworthy experience
Claire Kington and the team at Ocean have been really great to deal with - thorough, professional, clear and friendly.
5/5
TrustpilotGreat service throughout
First of all, I was happy with the original valuation of the property, which sold at asking price. The sales process was long, and complicated by one or two factors outside anybody's control, but Jamie and Sadie were extremely helpful throughout, keeping me informed, always available to help with any queries and really going above and beyond to make the whole process run as smoothly as it could in the circumstances. Thank you very much indeed.
1/5
TrustpilotDon’t expect your deposit back
Don’t expect your deposit back. Still waiting to hear back on our deposit being returned over 5 weeks after leaving the property. Agent is totally not interested and just says “we are awaiting the landlord”. Tenant Deposit Scheme states deposit should be returned within 10 days of vacating
Agent replied · 22 October 2024
We are sorry to learn of your frustrations. Unfortunately we are unable to ascertain what property you are referring to and therefore cannot comment further.If you confirm your property address via customercare@oceanhome.co.uk a Lettings Director will review your situation ASAP. In the meantime please be assured that if it is a property we manage on behalf of a Landlord your deposit return is being processed with urgency. Regards, Ocean
5/5
TrustpilotJanet
The overall experience given to us by Jenny & Claire was very good and my heartfelt gratitude for their exceptional assistance, guidance, and support. Their understanding and compassionate approach made the process of selling my family home much easier. I would recommend Ocean and their services to others.
5/5
TrustpilotExcellent service and support
Melissa was fabulous. There were some very slow inquiries sat with Oceans clients solicitor. Melissa continuously did everything in her power to chase up often calling as soon as she’d put the phone down to me and ringing me straight back with updates.There were a few hitches towards their end with agreeing completion date and indemnity policies etc but Melissa helped us through it all. Thank you for all your efforts and time - very much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
