5/5
TrustpilotGreat viewing experience with Jemima at…
Great viewing experience with Jemima at Ocean ☺️ Jemima was prompt, very friendly and knowledgeable. I actually felt at ease looking around the property and didn’t feel rushed at all.
Trusted Agent profile · Bristol, City of
Ocean Southville reviews in Bristol, City of
★★★★★
1,716 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,716 reviews on three platforms, including 263 Google reviews rated 4.9.
263
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,433
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Agent replied · 22 October 2024
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
5/5
TrustpilotFriendly and positive
Many thanks to Claire and Jenny for helping with our sale. From valuation to exchange, both have been easy to contact, easy to talk to, open honest and informative. After a few false starts (decisions of buyers and sellers, not Ocean) they have stuck with us to get the move we wanted. Would recommend to anyone looking to move house in south Bristol.
5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
5/5
TrustpilotStress-Free Home Buying Experience
We had an excellent experience with Ocean throughout the entire process of buying our home, and Emily was absolutely outstanding. She supported us every step of the way, providing weekly updates without us even having to ask.
1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
Agent replied · 22 October 2024
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
5/5
TrustpilotMathew and Demi were great and kept us…
Mathew and Demi were great and kept us informed all the way through our process. I could not fault them.
5/5
GoogleWorking with Tommy and Will has been nothing short of exceptional. From the very beginning, their professionalism, warmth, and efficiency stood out. Communication was always swift and clear, and they consistently went the extra mile to be helpful and accommodating. Whether it was answering questions, handling paperwork, or keeping me updated, they made the entire letting process feel effortless. It's genuinely refreshing to deal with agents who are not only competent but also genuinely care. I recommend them to anyone looking for a smooth and positive experience.
5/5
TrustpilotJamie and his team at Ocean Lettings…
Jamie and his team at Ocean Lettings make the whole letting process stress free. Would highly recommend. 😁
5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
5/5
TrustpilotBrilliant experience
Ocean estate agents and Solicitors were brilliant from start to finish throughout our sale and purchase. Adam was excellent in managing the sale of the property the whole way through and always kept everything moving smoothly.
5/5
TrustpilotPaige is very fluent and very smart
Paige is very fluent and very smart . Infact every thing was made simple for us.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotFantastic service
Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ocean Southville
How many reviews does Ocean Southville have?
Ocean's Bristol, City of office has 1,716 reviews across three platforms: 263 on Google, 20 on Facebook (across the whole business), 1,433 on Trustpilot (across the whole business).
What is Ocean Southville's rating?
Ocean Southville is rated 4.8 out of 5 across all 1,716 reviews, and 4.9 out of 5 on Google from 263 reviews.
Where is Ocean's Bristol, City of office?
Ocean Southville, The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN.
