Trusted Agent profile · Bristol, City of
★★★★★
1,780 reviews across 3 platforms
The Plaza, 275 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at The Plaza, is rated 4.8 out of 5 across 1,780 reviews on three platforms, including 322 Google reviews rated 4.9.
322
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,438
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Southville hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2025, 2022.
2025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleJamie made the process of not only finding a property effortless but also viewing. Within 24 hours of finding a property we was able to view it. Any changes that needed to be made to paperwork was done rapidly with no hesitation. Overall Jamie has made this experience absolutely amazing and I couldn’t recommend him and ocean more to find your new home!
4/5
TrustpilotOceans were helpful and friendly
Oceans were helpful with buying my house. They tried to answer any queries I had and to get in touch with the sellers regarding any questions. I would recommend them for anyone buying or selling. I used there solicitors too and it definitely made life easier.
5/5
TrustpilotBrilliant mortgage advice
We had a great experience with Ocean. Simon was readily available for any queries we had during the process and always communicated any updates swiftly. He actively scanned the market to make sure he got us the best mortgage rate possible. Brilliant.
5/5
TrustpilotWe recently used Ocean for the sale and…
We recently used Ocean for the sale and purchase of our home. Lily and the team were brilliant from start to finish. Always in contact to keep us up to date and contactable about any info needed. We couldn't recommend them enough.Sam and Jane
5/5
GoogleA brilliant estate agents, we were well informed along the process, the way the house was photographed and presented online meant a very quick turnaround. Many thanks to Jamie for supporting us with this. Looking forward to our ongoing relationship.
1/5
TrustpilotNot sure I would use again
We sold through Ocean, but the buyers were using Ocean solicitors. At quite a few points we had to remind them that they were working for us not the buyers as they seemed to jump when the buyer said anything.
Thank you for your feedback.Whilst we will be as accommodating to buyers as needed to ensure that we can successfully progress a sale through to completion, we are always very aware that we represent the seller. Our responsibility is to professionally accommodate all interested parties in what can often be a complicated transaction to ensure a successful outcome for our clients. In this instance, following the survey results, there were several points raised that the buyers wanted to investigate. This took some time to resolve and we assisted where possible, whilst keeping you regularly updated, on occasions daily.We’re pleased for all involved that the sale successfully completed.Regards, Ocean
5/5
TrustpilotTracey and Luigi - The remortgage dream team!
Tracey and Luigi recently took care of our recent remortgage. Their guidance was best in class, their customer service impeccable and everything was just effortless and proactive on their part. So many places try to just excel in one area such as expertise or the customer service, but between Luigi and Tracey, they've got both covered already. When this new fixed rate comes up to expiry, I'll be contacting the team again for sure. Thank you very much!
5/5
GoogleTommy was great showing me around the property, friendly and happy to answer all our questions. The application process so far has been smooth and the communication has been great.
5/5
TrustpilotEvery company needs a Thomas Seabourne
Every company needs a Thomas Seabourne. Customer Service second to none and always goes above and beyond the call of duty.Polite, available on the phone, quick to respond and empathetic and not bvious pride in his work.Thank you Thomas.Tim & Sue BS4
5/5
TrustpilotFriendly, happy estate agent
Chris came to value our property - we chose him as he was friendly & not pushy at all. A lot of other estate agents we discovered around BS9 would say “if you were on the market with us, it would put you in a better place if you wanted to bid on one of our other properties.” No mention of any of this from Ocean.Sam our sale agent was always happy and positive - extremely pleasant to deal with. He had great energy & you can tell he enjoys his job.Tanya who was in the final stage was great at keeping us informed about the chain & very friendly & explained the process well.
1/5
TrustpilotThe actual selling of the house went…
The actual selling of the house went well but the management of the process itself regarding advice and support was very poor. They are equipped when it’s an easy sale and all ok but were rather found wanting and it was as if we were an annoyance when asking for updates and managing the chain.Will not use these again
We appreciate your feedback, both positive and negative, it can always help us further streamline or improve our service. However, on this occasion, in the interest of full transparency, as is the reason for a 3rd part review site, we do not believe that your one-star review is justified. Your case file has been reviewed by our Sales Director. We believe that the team, including our highly experienced Move Managers, made every effort to achieve an exchange of contracts as soon as possible, as is our goal for all clients. Your buyer was in fact ready to exchange well within the current average time frame.We have Move Managers in each of our sales offices specifically to ensure the best possible customer care in what can often be a stressful and complicated time for all parties. The delay in this instance was caused by an investment buyer at the bottom of this chain. The whole team were involved with this sale and exhausted all possible means to expedite the matters via the estate agents and solicitors they were able to do so. It is clear from the comprehensive records that the office kept you informed of the progress, sometimes several times a day. It is disappointing the sale did not progress as swiftly we all may have hoped or expected, but hope your onward move has gone well. Thank you again for your feedback.Ocean
5/5
TrustpilotExcellent service and support
Excellent service and support from Elizabeth and colleagues particularly through a rather tricky final phase of our sale.
5/5
TrustpilotGreat experience with Simon Lack.
Great experience with Simon Lack and Tracey Green. Have used them for our last two mortgages. Wouldn’t dream of going anywhere else. Simon is knowledgeable, personable and prompt. Happy customers.
1/5
TrustpilotLack of communication
Lack of communication. Lack of response to phone calls, being told the named person was out of the office. The sale only progressed once I stated I wanted the property to be relisted. Very poor service.
We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.After reviewing the file we can see consistent communications throughout the process with all key stakeholders involved. We are sorry that there were occasions when the person you wanted to speak to was not available, however, we can see that whenever you contacted us you were contacted straight back, usually within a few working hours.We understand the delays with the process can be frustrating and are aware that communication is key. We take your comments on board and always look to improve our service. Wishing you the best.
5/5
TrustpilotLiam from the Bradley Stoke Branch
Liam from the Bradley Stoke office was extremely knowledgeable and helpful. I would recommend him to others. Thank you Liam.
5/5
TrustpilotClaire was amazing throughout whole…
Claire was amazing throughout whole process. Consistent updates, chasing the buyers solicitors and just making a usually stressful process feel like a breeze. 10/10
5/5
TrustpilotGreat service
Luigi, Tracey and the team have been fantastic! Sorted our mortgage with ease and always kept us updated. Would highly recommend!
5/5
TrustpilotGreat service!
From start to finish Ocean property were amazing. Stephanie and her team dealt with our purchase and sale, kept us well informed and remained professional and polite throughout. Thanks again!
5/5
GoogleI had a fantastic experience working with Tommy Day from Ocean. His professionalism and responsiveness made my rental experience smooth and stress-free. I highly recommend Tommy to anyone in search of a reliable and diligent estate agent.
5/5
TrustpilotOcean Estate Agents are an excellent and efficient Property Letting CompanyLetting
I asked Ocean Estate Agents to find me tenants for a flat I own in Bristol.They responded immediately and asked me to submit information and relevant documentation.Within a few days they had found me tenants.They informed me of all the regulations required for letting out the flat. They inspected the property immediately. They obtained Tenancy references for the tenants and organised the Tenancy Agreement.They were very cooperative in every aspect and answered every question I asked.I could not be more satisfied with this efficient and experienced Company and highly recommend them.
5/5
TrustpilotAbsolutely recommend it!
We were very happy with Ocean’s service in helping us looking for a new flat around Bristol. Everything went smoothly. Big thanks to Tommy from Ocean Southville for his support and availability all along!
5/5
GoogleTommy at Ocean Lettings was superb helping me find a flat in Bristol, quick to reply and answer my questions and amazing at guiding me through the process of starting the tenancy
5/5
TrustpilotReassurance for first time buyers
Melissa has been really communicative throughout the process - as first time buyers it's been really reassuring. She's shared our excitement - and our disappointment when things haven't gone to plan and has helped talk us through some of the finer details when we weren't sure.
5/5
TrustpilotUsed Ocean estate agents for renting a…
Used Ocean estate agents for renting a flat, very quick and efficient service. Will has been great the whole way through!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Ocean Southville won Gold for Best Estate Agent Guide 2026 Gold Award, Southville branch at EA Masters 2025, and 1 other industry award since 2022.
