5/5
TrustpilotOcean Experience
Jemima & James are both absolutely brilliant, they made the letting process as smooth and hassle free as possible.I would recommend both of them and would add that they are a credit to Ocean as a company.
Trusted Agent profile · Bristol, City of
Ocean Shirehampton reviews in Bristol, City of
★★★★★
1,618 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,618 reviews on three platforms, including 127 Google reviews rated 4.9.
127
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,481
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisgusted with the extortionate admin…
Disgusted with the extortionate admin fees applied to poor students when moving property.£330 plus to change a tenancy.Shame on you.
Agent replied · 28 October 2024
Your comments are surprising. Regrettably, these are standard costs that were clearly outlined in our tenancy agreement and the appropriate legislation. They account for legitimate expenses incurred by both Ocean Letting and Management and the landlord in situations such as this where a tenant decides to vacate within two months of a fixed-term agreement. This situation necessitates the expenditure of time, resources, and paperwork to integrate a new tenant into the agreement, ensuring uninterrupted occupancy for all tenants remaining, and complete rental payment to the landlord. As you may recall from your own experience, this process is quite thorough.Regards Ocean
3/5
TrustpilotPoor communication …
The communication was poor from the solicitors , which held up the purchase of my house. Took days to come back to emails. The app wasn't up dated so of no use.
5/5
TrustpilotReally quick in obtaining a tenant…
Really quick in obtaining a tenant always a pleasure dealing with Bradley Stoke Ocean they handle all our properties a thank you to all the letting team Lilly and Evie well done girls very much appreciated Lou and Liz
4/5
TrustpilotAbove and beyound
I can only speak about the branch in Shirehampton, they went above and beyond especially chris.Answering emails when they were off and even answering out of hours.My only bad experience is with the solicitors even though they are under ocean they aren't ocean and independent. Service was really good from the estate agents.
5/5
TrustpilotAn excellent professional service. Highly recommended
I have used Ocean to both buy and sell properties and I've always been highly impressed with the service, to the extent that I've recommended others who have since used them and also been highly satisfied. The service is friendly and efficient and (unlike some estate agents) doesn't just stop once you've signed the contract. They're competitively priced and, most importantly, don't promise what they can't deliver. I have used them for a number of years and have never been disappointed.
5/5
TrustpilotCharlie Bartlett is a nice
Charlie Bartlett is a nice, helpful and professional.
1/5
TrustpilotDifficult to contact
Difficult to contact - once we paid the holding fee they replied to emails slowly and ignored questions asked re timings, then requested documentation filled in in short time frames. Wouldn't use again.
5/5
TrustpilotConveyancing Review
Managed to buy and move into our house in around 4/5 months
5/5
TrustpilotGood reliable estate agents
Ocean were very reliable and responded to all enquiries promptly and efficiently. A Special mention should be given to Lauren and Billy who were both exceptional in dealing with our flat purchase. Thank you
5/5
TrustpilotMake life easy
Ocean Financial Services have made life so easy sorting out my mortgage needs. I've used them a number of times, most recently to port a mortgage they had previously arranged for me. Have recommended to numerous people
5/5
TrustpilotGreat service
Ocean have been brilliant to deal with throughout the sale of our flat.Really helpful staff. Always super friendly, very professional and knowledgeable. No complaints at all
5/5
TrustpilotExcellent service!
Thank you, Ocean Estate, Bradley Stoke Team!! Liam Malone, we cannot thank you enough!! Great service provided throughout our home buying process!! Very professional & courteous! Quick & timely response. Kept us informed & updated on the progress! Thank you, Emily & Seamas, for all your assistance!
5/5
TrustpilotProactive and professional
I have recently rented my flat out with Ocean Estate Agents and they have acted proactively and professionally throughout. Jemima and James have been particularly helpful during this process.
5/5
TrustpilotGreat service
What made the experience great was that you felt you had a whole team behind you . Understanding . Supportive . They had the right balance between giving you time and moving the sale on, keeping it on track .I felt confident that Ocean were on top of it all at all times .Highly recommend
5/5
TrustpilotReally nice group of people
Everyone in the Shirehampton office is friendly and helpful, which continues throughout the sale process with useful feedback and (generally) regular updates. My house sold in a difficult market; they were obliging with my frequent input into the description and layout of the online marketing. Fair price.
5/5
TrustpilotExcellent service and excellent staff
Ocean have been fantastic estate agents throughout my application process for one of their properties. A special mention for William Jenkins who has been superb with dealing with any issues I had. Hope to deal with both Ocean and Will again.
5/5
TrustpilotFantastic Service
Luigi and Tracey are excellent and we have used Ocean Financial Services for a number of years now. They are thorough, professional and extremely efficient. We have recommended them to many and will continue to do so!
5/5
TrustpilotRe-mortgaging
Very helpful team at Ocean Financial Services that were fast at answering our questions and kept us updated along the way when re-mortgaging. Very please with the service we received.
5/5
TrustpilotGreat service
Great service received both from Neil and Tracey. They worked out our mortgage very professionally and supported us every step of the way. Definitely will use their services again.
4/5
TrustpilotAfter requesting all the information…
After requesting all the information that my two siblings were receiving. The experience was very good. Also an early conversation with a sales /office person was quite challenging as she would not listen to MY concerns with the correspondence. She continually spoke over the top of me. Submitted by Julie Morris
4/5
TrustpilotPatience in clarifying doubts
The conveyancing process was new to us but we have been guided well through various stages and kept us informed.All our questions during the process were well clarified with patience and clarity.
5/5
TrustpilotThe Ocean team is very efficient and…
The Ocean team is very efficient and professional. They made the process of selling my house as smooth as it can be. All the team members involved have been very helpful. I will definitely recommend their service.
5/5
TrustpilotOcean provided conveyancing services on…
Ocean provided conveyancing services on a recent sale with a very difficult purchasing party.Due diligence, patience, persistence and a useful sense of humour culminated finally in a successful and satisfactory completion.Many thanks indeed, particularly to Karen L.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2022, 2025.
EA Masters by year, 2022 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Shirehampton
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Shirehampton
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Ocean Shirehampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Shirehampton
Has Ocean Shirehampton won any awards?
Yes. Ocean Shirehampton won Gold for Best Estate Agent Guide 2026 Gold Award, Shirehampton branch at EA Masters 2025, and 1 other industry award since 2022.
