Trusted Agent profile · Bristol, City of
★★★★★
1,859 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,859 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,486
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotJoshua Jackson was my letting…
Joshua Jackson was my letting negotiator and he was highly efficient and friendly throughout the whole process. I very much recommend Ocean estate agents to everyone. They are very professional and quick.
5/5
TrustpilotThank you !
Joshua has been very helpful in answering all of our questions and concerns. He has made this experience much les stressful, thank you!
5/5
TrustpilotThis has been a long drawn out sale…
This has been a long drawn out sale process but Ocean has done all that is necessary, no complaints at all.
5/5
TrustpilotDefinitely would use again!
The staff were really helpful. They were very kind to me, and went out of their way to make my life easy. It was 30 years since I last sold a property, and I needed my hand held quite a lot! They were lovely about following up all my queries - which were many - and gently curbing my attempts to adopt my buyer.....Everyone I spoke to in the office was unfailingly helpful and polite. The literature they produced about my property was first class - the photography used on their website was really impressive. Definitely would use again!
5/5
TrustpilotGreat estate agents
The Ocean Team supported us fully throughout our moving process and as first time buyers, provided us with all the help and information we needed to complete the buying process. From our very first viewing of the property up until completion, the team were always quick to help us with any queries and questions, and always to a high standard. Overall we couldn’t be happier with the experience and the services provided.
5/5
TrustpilotA joy to work with, super efficient from end to end
Neil and Nicola were both a joy to work with. Super efficient from end to end! I will definitely recommend Ocean in future!
4/5
TrustpilotOcean get things done
everything from the sellers solicitors was fantastic in terms of communication and in terms of helping to process matters when things were stalled with my own solicitors. only a minor blip with regards to management company of property not being aware their the flat was even being sold and i had not been given codes for the building access to recycling and shed or energy reading area. Otherwise Ocean have been fantastic
5/5
TrustpilotHighly recommended
Jemima was a great help throughout the whole process. First time renting in Bristol and was made far simpler and smoother with her help. Thanks again!
5/5
TrustpilotI worked primarily with Debbie West
I worked primarily with Debbie West, and the service was excellent. She communication was great, and she updated me every few days, even when there wasn't much change in progress. This helped to give me peace of mind and assured me things were carrying on as they should. Everything at the estate agents' end was very efficient during exchange and completion, and they appreciated I wanted to be in ASAP. I would recommend :)
5/5
TrustpilotGreat move experience
Move managers Elizabeth and Lisa were brilliant, keeping us updated on the sale at all times .
5/5
TrustpilotGreat move experience
Move managers Elizabeth and Lisa were brilliant, keeping us updated on the sale at all times .
5/5
TrustpilotReally good experience
Really good experience. Liam was great and always happy to help.
5/5
TrustpilotFantastic…
My experience with Ocean Estate Agents was fantastic.Lisa called me regularly to provide me with an update on the transaction.
1/5
GoogleAs a landlord I find them overly officious. It doesn’t feel like they’re working for me, supplying a service. I’m sure the buoyant market isn’t helping with their sense of confidence.. but after 2 experiences I would not recommend.
We are disappointed to hear that the actions taken concerning your tenants did not meet your expectations. As we explained, our procedures and policies are in full compliance with current legislation and GDPR regulations. However, it’s disheartening to learn that you’re not satisfied with our service. As the largest letting agent in Bristol, managing thousands of properties across the city, we strive to provide the best possible experience for both landlords and tenants, regardless of market conditions. We recognise that there have been unique challenges with a recent tenancy. Please rest assured that we have made every effort to meet your expectations while delivering the highest level of service to all parties involved. We’ve made attempts to reach out to you for further discussion on this matter. If you wish to clarify any issues, please feel free to contact the Lettings Manager directly at a time that suits you. Regards Ocean
5/5
TrustpilotOcean Estate Agents
A great experience with Ocean as a first time buyer. Thank you to Debbie and the Ocean team for all of their help and support.
5/5
TrustpilotJemima was super helpful and efficient!
4/5
TrustpilotOverall very good exerience
Overall, a very good experience from Ocean's estate agency and conveyancing teams. Obvious great local knowledge. Found me several potential buyers, so managed to achieve a good offer above the target. Helpful all the way through, with regular updates about progress with the process. The only disappointment was at the interface between the agency and conveyancing teams, as I was quoted the wrong conveyancing fee by the agency team.
5/5
GoogleWhat a superb letting agency! They are well organised and very happy to help you in anyway possible. It was lovely having conversations with the agents when organising viewings! I viewed a property with Lily and she made the experience very enjoyable and definitely knew a lot about the property/ the property market! Thank you Ocean Team!
5/5
TrustpilotFrom start to finish
From start to finish, Melissa Bell has been amazing in guiding us through our journey. Would definitely recommend Ocean Estate Agents and their solicitors!
5/5
TrustpilotReally helpful staff
Really helpful staff. Tanya kept us informed all the way through.Conveyors need to liaise with clients better, and not requesting information that they already have supplied. Numerous times.
5/5
TrustpilotGreat experience
Ocean Agents were great from the start of the process to the end. There was clear communication throughout and their staff are friendly, reliable and competent.
5/5
TrustpilotGreat communication from staff
Will and Tommy made our rent application extremely easy due to their fantastic communication! Highly recommend!
5/5
TrustpilotGreat staff & very helpful through the…
Great staff & very helpful through the whole process of purchasing my Mother's new home. Thank you Melissa!
5/5
TrustpilotAbu at Bradley Stoke
Abu at the Bradley Stoke branch made my renting process happen with such ease, with him sorting everything out for me at such a fantastic speed. Thanks Abu.
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