Trusted Agent profile · Bristol, City of
★★★★★
1,358 reviews across 3 platforms
321 Wells Road, Bristol, BS4 2QB, Bristol, City of, BS4 2QB
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 321 Wells Road, is rated 4.8 out of 5 across 1,358 reviews on three platforms, including 108 Google reviews rated 5.0.
108
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,240
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Knowle hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Ocean Bristol, City of won awards at EA Masters in two years, most recently 2025.
EA Masters winner in two years: 2025, 2022.
2025 1 Gold EA Masters 2025 winners
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Ocean Bristol, City of won awards at The British Property Awards in one year, most recently 2019.
British Property Awards winner in one year: 2019.
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean estate agents have recently sold…
Ocean estate agents have recently sold my mothers house for me and they were extremely professional but most of all very easy to communicate with, friendly and understanding.I would have no doubt in recommending them to friends or family lookingvto buy or sell property in the Bristol area.
4/5
TrustpilotMy family just relocated to UK for a…
My family just relocated to UK for a month, go to Ocean Lettings & Management Bradley Stoke branch registered for house renting, meet up Abu, he quickly inform me via email a property available, so arrange visit and sent offer to landlord.....although because of my rental history check has something not goes smooth, finally Abu help to discuss with landlord and accept our offer, we move in as scheduled, overall good experience and Abu provide professional support.
5/5
TrustpilotExcellent service
Steve, Mel and the team were excellent. Communication was really good and updated us on our sell throughout the process
5/5
TrustpilotVery professional and friendly service
Very professional and friendly service. Kept well informed and answered questions promptly.
5/5
TrustpilotHad an amazing experience!
Had an amazing experience! Lots of help from the lovely Lily who guided me through every step of the process. Made everything so stress free, big thankyou to her!
5/5
GoogleI recommend Tom Weaver for professional and valuable advice when you come to valuing your property.
5/5
TrustpilotOur house sale was not a straightforward one..
Our house sale was a little complicated and did not always go as smoothly as it was supposed to, this was nothing to do with the team at the Westbury office of Ocean. Steve, Melissa, Mike, Hollie, Charley, Johnny and everyone were nothing but supportive and efficient. They went above and beyond to help in every way possible. I thank them all. A great team
5/5
TrustpilotWe recently had the pleasure of working…
We recently had the pleasure of working with Amelia from Ocean Estate, and we couldn't be happier with the service provided. A very friendly agent who demonstrated exceptional professionalism, and a genuine dedication to helping us get an apartment. She made the entire process smooth , and we highly recommend her and the agency for anyone in need of real estate assistance. Thank you!
5/5
GoogleGreat response times. Frequent updates and easy to contact. Online portal is straightforward.
5/5
TrustpilotExcellent service
Excellent service, both on marketing our properties and the sales progression
5/5
TrustpilotGreat Service
Honest and efficient service from Luigi and his team
1/5
TrustpilotHorrendous experience
I’ve spent a decade in rented accommodation, and this was by far the worst experience. It was stressful, unsupportive, totally unsympathetic, and I was completely powerless. No tenant should ever feel this way.
We are sorry for the delay in our response, we have been trying to find out which tenancy you are referring to over the weekend. We have not been able to do so and therefore we cannot comment fully.We are Bristol's leading independent agency and we manage thousands of properties across the city. We always aim to provide a positive, stress free experience for both landlords and tenants, as our many positive reviews on Trust Pilot do show. We are therefore concerned about your feedback, our proeprty management would like to investigate it further. Please contact customercare@oceanhome.co.uk with your property and tenancy details, and our Lettings Director will look into your case.Best regards, Ocean
5/5
TrustpilotOcean Estate Agent, Whiteladies
Would highly recommend Ocean who have helped us complete on a flat sale. Cleo and Andrew in particular were great; friendly, always there for queries and support to keep the chain moving. They helped make the move process that little bit less stressful! Thank you :)
5/5
TrustpilotMe and my partner recently bought our…
Me and my partner recently bought our first house together. Although completion took longer than anticipated, our conveyancer Ella did everything possible to get it through in time before our mortgage offer expired. Everyone was really kind to us, even when we did get a little flustered at times. Would use them again in a heartbeat. 😊
1/5
TrustpilotCheap, but basic service
The sales process management process was poor. The sale was complex and I had to intervene and manage the process myself to secure completion.
We appreciate your feedback; however, the complexity of this particular sale, due to legal intricacies, placed several aspects beyond our control. Please be assured your Move Manager made every effort to expedite matters but had very limited control of these particular legal issues. Our review of the case file notes including all communications supports this. The pursuit of the EWS1 certificate, alongside adherence to BSA regulations, necessitated a great deal of additional conveyancing resulting in delays.Please note that your solicitor, being directly accountable to you as their client, may have provided more prompt responses than their communications with Ocean Estate Agents. We hope your onward move has been positive.Regards, Ocean
5/5
TrustpilotLetting our flat
Slick and smooth service from Alun and the team letting out our flat - highly recommend!
5/5
TrustpilotSelling our home was something new to…
Selling our home was something new to us but the team in westbury made this simple and easy to understand. They were proactive with getting viewings booked in and have a good system to allow you to track these. They were great with updating us throughout. I would highly recommend. Thank you.
5/5
TrustpilotAbu was really helpful in helping us…
Abu was really helpful in helping us find our first house! Thank you:)
1/5
TrustpilotEmbarrassing company
Embarrassing that a company can't even respond to multiple emails or pick up the phone for multiple days to a customer. Shame.
Yes, that wouldn't be good. Perhaps you wouldn't mind letting us know what service (sales, lettings, mortgages or conveyancing) you are hoping to speak to. And ideally what office in particular? Feel free to let us know via customercare@oceanhome.co.uk a Director will investigate as soon as possible. In the meantime please accept our apologies, Regards Ocean
5/5
TrustpilotGood agency
Good agency. Honesty,friendly,trusted.
5/5
TrustpilotGood manners
Good manners, helpful staff and quick responses. Especially William Jenkins.
5/5
TrustpilotReally happy with the service at Ocean…
Really happy with the service at Ocean Estate agents Bradley Stoke. They gave us an honest appraisal of the market, found us a good proceedable buyer quickly and progressed the sale with excellent communication throughout. I was an estate agent so do know the industry. Would definitely recommend Ocean if you are thinking of selling your property.
5/5
GoogleLauren very helpful in keeping house sale on track with buyers and keeping us informed at all times. Helped to keep process as stress free as possible Would recommend
Hi Maria, thank you for your kind words, and the team would like to especially thank you for the 'adult beverages' you gifted them on moving day! And we all know it's a 5 star review really ;) but it'll be great if you can set the algorithms straight but adding the other 4 too :) Thank you again for using Ocean and we wish you all the best in your new home.
5/5
TrustpilotWould recommend them highly
Laura, Gemma, and the rest of the team were thoroughly professional in handling our property purchase. They kept us updated at regular intervals and were very organised. Negotiating a favourable deal with the opposite solicitor may not be their best suite, they offer a high-quality conveyancing service nonetheless.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Ocean Knowle won Gold for Best Estate Agent Guide 2026 Gold Award, Knowle branch at EA Masters 2025, and 2 other industry awards since 2019.
