Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTracey and Luigi - The remortgage dream team!
Tracey and Luigi recently took care of our recent remortgage. Their guidance was best in class, their customer service impeccable and everything was just effortless and proactive on their part. So many places try to just excel in one area such as expertise or the customer service, but between Luigi and Tracey, they've got both covered already. When this new fixed rate comes up to expiry, I'll be contacting the team again for sure. Thank you very much!
Ian · 24 July 2024
★★★★★ 5/5
TrustpilotEvery company needs a Thomas Seabourne
Every company needs a Thomas Seabourne. Customer Service second to none and always goes above and beyond the call of duty.Polite, available on the phone, quick to respond and empathetic and not bvious pride in his work.Thank you Thomas.Tim & Sue BS4
Tim · 24 November 2023
★★★★★ 5/5
TrustpilotExcellent service and support
Excellent service and support from Elizabeth and colleagues particularly through a rather tricky final phase of our sale.
Paul · 16 May 2026
★★★★★ 5/5
TrustpilotAlthough this conveyance took a long…
Although this conveyance took a long time and was as is usual stressful I felt my best interests were always take into consideration and I was always kept informed.
C · 17 February 2026
★★★★★ 5/5
TrustpilotFriendly, happy estate agent
Chris came to value our property - we chose him as he was friendly & not pushy at all. A lot of other estate agents we discovered around BS9 would say “if you were on the market with us, it would put you in a better place if you wanted to bid on one of our other properties.” No mention of any of this from Ocean.Sam our sale agent was always happy and positive - extremely pleasant to deal with. He had great energy & you can tell he enjoys his job.Tanya who was in the final stage was great at keeping us informed about the chain & very friendly & explained the process well.
Alice · 15 June 2024
★★★★★ 1/5
TrustpilotThe actual selling of the house went…
The actual selling of the house went well but the management of the process itself regarding advice and support was very poor. They are equipped when it’s an easy sale and all ok but were rather found wanting and it was as if we were an annoyance when asking for updates and managing the chain.Will not use these again
Mr · 25 October 2023
Agent replied · 22 October 2024
We appreciate your feedback, both positive and negative, it can always help us further streamline or improve our service. However, on this occasion, in the interest of full transparency, as is the reason for a 3rd part review site, we do not believe that your one-star review is justified. Your case file has been reviewed by our Sales Director. We believe that the team, including our highly experienced Move Managers, made every effort to achieve an exchange of contracts as soon as possible, as is our goal for all clients. Your buyer was in fact ready to exchange well within the current average time frame.We have Move Managers in each of our sales offices specifically to ensure the best possible customer care in what can often be a stressful and complicated time for all parties. The delay in this instance was caused by an investment buyer at the bottom of this chain. The whole team were involved with this sale and exhausted all possible means to expedite the matters via the estate agents and solicitors they were able to do so. It is clear from the comprehensive records that the office kept you informed of the progress, sometimes several times a day. It is disappointing the sale did not progress as swiftly we all may have hoped or expected, but hope your onward move has gone well. Thank you again for your feedback.Ocean
★★★★★ 5/5
TrustpilotGreat experience with Simon Lack.
Great experience with Simon Lack and Tracey Green. Have used them for our last two mortgages. Wouldn’t dream of going anywhere else. Simon is knowledgeable, personable and prompt. Happy customers.
Jordan · 15 July 2024
★★★★★ 5/5
TrustpilotClaire was amazing throughout whole…
Claire was amazing throughout whole process. Consistent updates, chasing the buyers solicitors and just making a usually stressful process feel like a breeze. 10/10
James · 19 October 2024
★★★★★ 5/5
TrustpilotGreat service!
From start to finish Ocean property were amazing. Stephanie and her team dealt with our purchase and sale, kept us well informed and remained professional and polite throughout. Thanks again!
Victoria · 9 July 2024
★★★★★ 5/5
TrustpilotOcean Estate Agents are an excellent and efficient Property Letting CompanyLetting
I asked Ocean Estate Agents to find me tenants for a flat I own in Bristol.They responded immediately and asked me to submit information and relevant documentation.Within a few days they had found me tenants.They informed me of all the regulations required for letting out the flat. They inspected the property immediately. They obtained Tenancy references for the tenants and organised the Tenancy Agreement.They were very cooperative in every aspect and answered every question I asked.I could not be more satisfied with this efficient and experienced Company and highly recommend them.
Julian · 1 June 2024
★★★★★ 5/5
GoogleLeyla and Curtis have been wonderful. We’ve had a really strong start to selling our flat and they have been very helpful and responsive. Thank you so much!
Jessica · 17 February 2026
★★★★★ 5/5
GoogleI asked for help and I got it quicksmart from Curtis and Billy. They both are experienced in house selling polite and prompt. What more could you want.
Julie · 17 February 2026
★★★★★ 3/5
TrustpilotEfficient but unhelpful staff response
The sale process was smooth and there weren’t unnecessary delays in the process. Unfortunately we felt that our move manager was speaking to the seller’s interest all the time. We were glad we didn’t go for their In-house lawyer as the discussions could’ve been even more one-sided although we’ve been told that in-house lawyers are from a different branch. Simple queries from us were made into complicated, very difficult to follow answers with legal jargon and it felt very frustrating at times giving off the impression that it was being done on purpose When we raised any issues, it felt staff were taking a very defensive approach on behalf of sellers . when we insisted this be discussed with the sellers , we almost always got positive response from sellers. There seemed to be a natural inclination to take the sellers side even without discussing with them. I wouldn’t deal with this agency again if possible
Rachel · 24 May 2024
★★★★★ 5/5
TrustpilotReassurance for first time buyers
Melissa has been really communicative throughout the process - as first time buyers it's been really reassuring. She's shared our excitement - and our disappointment when things haven't gone to plan and has helped talk us through some of the finer details when we weren't sure.
Rebecca · 11 July 2023
★★★★★ 4/5
TrustpilotVery good service
Very good service. Everything seemed effortless & Claire was always happy to help. Reasonably priced compared to others. Would definitely recommend & would use them again.
Julie · 2 September 2024
★★★★★ 5/5
TrustpilotEstate Agent Review
Joshua was very helpful in answering our questions about the whole process. He was also very talkative and helpful while we had our house viewing which we found very appreciative. He was very nice and made us feel comfortable overall.
Charlotte · 6 December 2023
★★★★★ 5/5
TrustpilotRecommended
From the start we were impressed by the local knowledge and the acceptance that we wanted a good price rather than a quick sale. The photos were great including drone shots.The process of buying and selling is a nightmare, so use a good estate agent. We also used Ocean Legal and that helped tie it all together.Throughout the process they were on the case and always replied to worries and queries.
Chris · 19 October 2024
★★★★★ 5/5
TrustpilotJenny was exceptionally helpful!
Jenny was very attentive, helpful, responsive and polite throughout the whole journey of me buying my first home. She was the glue between all parties when sometimes things proved challenging in communicating between stakeholders - Jenny was on it at all times. Thanks so much!! :)
Lewis · 3 July 2023
★★★★★ 1/5
FacebookStill awaiting news of our deposit nearly 6 weeks after tenancy finished. Only response we get when we call them is “we are waiting for landlord”. New tenants have already moved in, the checkout report shows there is nothing wrong in the property but they say it could be September before we hear! Tenant Deposit Scheme advises landlord should respond in 10 days. The agent is disinterested and as students we really need this money.
Rebecca · 13 August 2024
★★★★★ 5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Tommy Day from Ocean. His professionalism and responsiveness made my rental experience smooth and stress-free. I highly recommend Tommy to anyone in search of a reliable and diligent estate agent.
Amy · 4 February 2024
★★★★★ 5/5
TrustpilotTanya was really helpful dealing with…
Tanya was really helpful dealing with me when I am living in Australia. She has been very supportive and explained everything clearly to me as we have gone along. Thank you!
Michael · 1 June 2024
★★★★★ 5/5
TrustpilotA big thank you to Ella Peacey and…
A big thank you to Ella Peacey and Debbie West and everyone involved for making the communication and the whole purchasing process easy and nice. They responded to all of my questions immediately and kept me updated with the process. Thanks!
Levke · 1 November 2023
★★★★★ 5/5
GoogleGreat team, really responsive and helped us get a tricky purchase over the line. Lauren and Curtis were particularly helpful - thank you!
Katherine · 10 October 2024
★★★★★ 5/5
TrustpilotKayla made the lettings process…
Kayla made the lettings process incredibly straightforward from start to finish. She ensured everything was handled professionally and all deadlines were met to get the tenants moved in as quickly as possible.I would highly recommend her and her team. Thank you!
Alexis · 28 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
