Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotIllegal house viewings without notice
If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 times in the fairly short period of time that I've been living in one of their properties, even after we emailed them about it, despite the fact that it's illegal. Sometimes the contractors are quick fixing maintenance issues, other times not
Eddie · 22 September 2023
Agent replied · 23 October 2024
Dear Eddie,We understand that this issue has been addressed, but we would like to express our sincere apologies for any misunderstanding or inconvenience caused.As explained by the Office Manager, we do not 'manage' this specific property and thus, we do not have any authority or responsibility concerning maintenance matters.In terms of property viewings, we have strictly adhered to the law. As Bristol's leading Independent letting agency, compliance is always of utmost importance to us. This is to ensure a seamless letting experience for both landlords and tenants. We made every effort to inform each resident about the visits to the room for rent and the view of the common areas. However, due to GDPR compliance, our options of communication are limited. We are pleased to have set up additional communication channels with you specifically to keep you informed about our expected visits to the property in the future. Please note that further visits will be minimal and a different letting agent will take over on behalf of the new landlord soon.Kind Regards, Ocean.
★★★★★ 5/5
TrustpilotGreat advice on remortgage
Luigi and Tracey were of great help with our remortgage process; they used clear language, were attentive and prompt with their replies. Many thanks!
Ruth · 17 November 2024
★★★★★ 5/5
TrustpilotMelissa Bell
Mel has been great with her communication throughout the process of the sale of the property for my clients. She is always available to talk to and responds to emails promptly. Thanks Mel for all your hard work
Liam · 20 March 2024
★★★★★ 5/5
TrustpilotThe staff who cared
The staff who cared, chased solicitors on our behalf and most important, kept up to date with progress - or otherwise. The portishead office are most helpful.
P · 16 March 2026
★★★★★ 5/5
TrustpilotAbu is awesome
Abu is awesome. He is very friendly and helpful . He always replies my enquiries about the property promptly. We couldn’t have secured our accommodation for next year without his help. I would like to give him a thumbs up !!
Austin · 11 January 2024
★★★★★ 5/5
TrustpilotSaved thousands in commission compared to rival company and great experience and service.
Went with Ocean due to them charging less commission than another well known agent that is popular in the area. A small team sold the house as opposed to an individual agent but it worked well, one came out to meet us, two others did the viewings and then the 4th person made sure everything ran smoothly post offer. It was really valuable having a dedicated person to chase agents, solicitors and other parties. Offer received for full asking price within 3 weeks of going on the market.
Tammy · 4 July 2024
★★★★★ 5/5
TrustpilotVery good experience
Special mention for Elizabeth who was great at keeping everyone informed and everything progressing.
A · 20 June 2026
★★★★★ 5/5
TrustpilotI have recently purchased & sold a property
I have recently purchased a property and also sold a property 6 months apart and Ashleigh at South Ville Conveyancing made everything so easy for us, she helped when I had Questions and responded quickly. great person & company to deal with, would highly recommend
Mrs · 4 October 2023
★★★★★ 5/5
GoogleChantelle was extremely helpful, informative and was thorough in her details which obviously helped very much in our decision to go ahead and we felt we were in good hands and felt very much comfortable. Cannot recommend her enough! 7 stars really! Thanks Chantelle!
Shehan · 26 October 2023
★★★★★ 5/5
TrustpilotAll went pretty smoothly and swiftly…
All went pretty smoothly and swiftly with the sale.Communication on progress was regular and helpful.We had the disappointment of losing our first buyer due to the hikes in interest rates, but a new one was found quickly and all worked out well in the end.
Jon · 28 September 2023
★★★★★ 5/5
TrustpilotThe best of the best!
Livia C from the Bradley Stoke conveyancing team ensured we received the best customer service we’ve ever had! Livia & all of the Ocean team are responsive, fast, polite and provide an excellent service. We knew exactly where we were throughout the house purchase and they were constantly chasing when the sellers were slow to respond - an entirely stress free process for the first time! We have recommended to all of our family and friends that they use the Bradley Stoke branch for conveyancing in the future.Thank you again
Odette · 26 June 2024
★★★★★ 5/5
GoogleWe bought our house using Ocean and couldn't rate them enough. Very helpful and professional through the whole precession e.g. keeping us up to date with developments and changes. We also used their mortgage broker service which was fantastic. Graham and his team were so organised an helpful throughout the process. They even got in touch with us again when our mortgage was up for renewal and helped us select a new one.
Jessica · 27 October 2018
★★★★★ 5/5
GoogleOcean have been great to deal with, from start to finish. They are a friendly, professional team who all work really hard to make sure the whole process of renting out a property is as easy and stress free as possible. I would highly recommend Ocean as an agency... I would also just add that Kayla has been amazing! A real asset to the company.PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 26 October 2020
★★★★★ 5/5
GoogleOcean have been great partners to let our property through. They have been very responsive and quick turn around times. We worked with Abu and Hema who were very helpful.
Christine · 27 July 2024
★★★★★ 5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Ocean Letting and Management. The entire process, from my application to finalizing the tenancy, was handled with great professionalism and efficiency.Lily, in particular, deserves special recognition. She went above and beyond to ensure that all aspects of my application were in order, promptly resolving any issues that arose. Her dedication and responsiveness made the entire experience stress-free and enjoyable.I highly recommend Ocean Letting and Management, and I would like to extend my gratitude to Lily for her exceptional service.
Itai · 22 June 2024
★★★★★ 1/5
TrustpilotNot sure I would use again
We sold through Ocean, but the buyers were using Ocean solicitors. At quite a few points we had to remind them that they were working for us not the buyers as they seemed to jump when the buyer said anything.
Tom · 30 October 2024
Agent replied · 28 December 2024
Thank you for your feedback.Whilst we will be as accommodating to buyers as needed to ensure that we can successfully progress a sale through to completion, we are always very aware that we represent the seller. Our responsibility is to professionally accommodate all interested parties in what can often be a complicated transaction to ensure a successful outcome for our clients. In this instance, following the survey results, there were several points raised that the buyers wanted to investigate. This took some time to resolve and we assisted where possible, whilst keeping you regularly updated, on occasions daily.We’re pleased for all involved that the sale successfully completed.Regards, Ocean
★★★★★ 5/5
TrustpilotBrilliant mortgage advice
We had a great experience with Ocean. Simon was readily available for any queries we had during the process and always communicated any updates swiftly. He actively scanned the market to make sure he got us the best mortgage rate possible. Brilliant.
Rory · 28 November 2023
★★★★★ 5/5
TrustpilotWe recently used Ocean for the sale and…
We recently used Ocean for the sale and purchase of our home. Lily and the team were brilliant from start to finish. Always in contact to keep us up to date and contactable about any info needed. We couldn't recommend them enough.Sam and Jane
Sam · 11 October 2023
★★★★★ 4/5
TrustpilotOceans were helpful and friendly
Oceans were helpful with buying my house. They tried to answer any queries I had and to get in touch with the sellers regarding any questions. I would recommend them for anyone buying or selling. I used there solicitors too and it definitely made life easier.
Customer · 21 August 2023
★★★★★ 5/5
TrustpilotTracey and Luigi - The remortgage dream team!
Tracey and Luigi recently took care of our recent remortgage. Their guidance was best in class, their customer service impeccable and everything was just effortless and proactive on their part. So many places try to just excel in one area such as expertise or the customer service, but between Luigi and Tracey, they've got both covered already. When this new fixed rate comes up to expiry, I'll be contacting the team again for sure. Thank you very much!
Ian · 24 July 2024
★★★★★ 5/5
TrustpilotExcellent service and support
Excellent service and support from Elizabeth and colleagues particularly through a rather tricky final phase of our sale.
Paul · 16 May 2026
★★★★★ 5/5
TrustpilotEvery company needs a Thomas Seabourne
Every company needs a Thomas Seabourne. Customer Service second to none and always goes above and beyond the call of duty.Polite, available on the phone, quick to respond and empathetic and not bvious pride in his work.Thank you Thomas.Tim & Sue BS4
Tim · 24 November 2023
★★★★★ 5/5
TrustpilotFriendly, happy estate agent
Chris came to value our property - we chose him as he was friendly & not pushy at all. A lot of other estate agents we discovered around BS9 would say “if you were on the market with us, it would put you in a better place if you wanted to bid on one of our other properties.” No mention of any of this from Ocean.Sam our sale agent was always happy and positive - extremely pleasant to deal with. He had great energy & you can tell he enjoys his job.Tanya who was in the final stage was great at keeping us informed about the chain & very friendly & explained the process well.
Alice · 15 June 2024
★★★★★ 1/5
TrustpilotThe actual selling of the house went…
The actual selling of the house went well but the management of the process itself regarding advice and support was very poor. They are equipped when it’s an easy sale and all ok but were rather found wanting and it was as if we were an annoyance when asking for updates and managing the chain.Will not use these again
Mr · 25 October 2023
Agent replied · 23 October 2024
We appreciate your feedback, both positive and negative, it can always help us further streamline or improve our service. However, on this occasion, in the interest of full transparency, as is the reason for a 3rd part review site, we do not believe that your one-star review is justified. Your case file has been reviewed by our Sales Director. We believe that the team, including our highly experienced Move Managers, made every effort to achieve an exchange of contracts as soon as possible, as is our goal for all clients. Your buyer was in fact ready to exchange well within the current average time frame.We have Move Managers in each of our sales offices specifically to ensure the best possible customer care in what can often be a stressful and complicated time for all parties. The delay in this instance was caused by an investment buyer at the bottom of this chain. The whole team were involved with this sale and exhausted all possible means to expedite the matters via the estate agents and solicitors they were able to do so. It is clear from the comprehensive records that the office kept you informed of the progress, sometimes several times a day. It is disappointing the sale did not progress as swiftly we all may have hoped or expected, but hope your onward move has gone well. Thank you again for your feedback.Ocean
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