Trusted Agent profile · Bristol, City of
★★★★★
2,009 reviews across 2 platforms
4 High Street, Westbury-on-Trym, Bristol, BS9 3DU, Bristol, City of, BS9 3DU
Part of Andrews, see every office.
Andrews's office in Bristol, City of, at 4 High Street, is rated 4.9 out of 5 across 2,009 reviews on two platforms, including 131 Google reviews rated 4.6.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotVery friendly, helpful and efficient
Janine is always very helpful and deals with any issues very quickly. We have been more than happy with the service.
Hi Carly-Ann , Thank you for the five star review. It is great to hear that Janine has been helpful and dealt with your issues quickly. Thanks , Lisa
5/5
TrustpilotElliot has been super helpful…
Elliot has been super helpful throughout the process of buying our first house. Always responsive, helpful and happy to show us round the house multiple times. Thanks for your help!!
Hi Charlotte, thank you for the five star review, we really appreciate your feedback. Brilliant to see that Elliot was on hand to assist you through your purchase and was able to answer all your queries. We hope you settle well into your new home! Thanks again, Rhys
5/5
TrustpilotViewing
We went to view a house. Julie was very polite and welcoming! Gave us a splendid tour in which, we was very happy for.
Hi Michael, thank you for the five star review. Brilliant to see that Julie gave you such a good experience when out viewing with us, thanks again we know Julie will really appreciate seeing your feedback, Rhys.
5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
5/5
TrustpilotTheir service has been excellent!!
We have let our Bristol properties through Andrews for more than fourteen years When it came time to sell one of them it was logical to look to them as first stop for the sale.Introduced to Claire Leonard and her colleagues Ashley and Charlotte in the Westbury on Trym,Bristol office we were given sound advice and their service has been dedicated,very prolific and when required very responsive and attentative We can thoroughly recommend them for sale or letting matters.
Hi David, what a brilliant review to read this morning. Firstly it's fantastic that you've trusted us to look after your rental property for over 14 years and it's so pleased to see that the sales team have been able to deliver an excellent service for you too. Thank you for continuing to trust us to handle your property queries. Thanks, Rhys
5/5
TrustpilotLuke Timms, Leasehold Management
Luke Timms, Leasehold Management. Luke has only been looking after our site in Essex for a short while but he has achieved so much. The service he provides is beyond excellent. He responds instantly, is always available, very knowledgeable, proactive and constructive. As a Director, I finally feel I can trust in Andrews. Luke has restored faith that the site will be well managed. Luke had an onerous task and I am overwhelmed by all he has achieved in such a short space of time. Well done Luke you are an inspiration and we thank you very very much ❤️
Hi Lesley, brilliant to see that Luke has provided such an excellent service to you. We know he has worked extremely hard to deliver great experiences and win back some trust/confidence from all parties he works with. Thank you so much for the five star review. Thanks, Rhys
5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
5/5
TrustpilotLuke Timms, Bristol branch
I had a rough start with Andrews, to the point where I felt the need to switch to other companies to get the service we deserve. This was the case until Luke Timms joined! Luke has always been available and ready to sort out any issue in a timely manner. As a director, I know I am not one of the easiest stakeholders to deal with but Luke has proven to be able to put his customers interest first no matter what. I really enjoy working with Luke and I hope this partnership will continue in the foreseable future!
Hi Naomi, sorry to hear the start of your dealings with us didn't meet your expectations. However, really pleased to see that Luke came to save the day. Fantastic to read about the relationship you've built and that Luke has restored your faith in dealing with us moving forward. Thanks for the five star review, Rhys.
5/5
TrustpilotBethany at Andrews’s was a great help…
Bethany at Andrews’s was a great help when purchasing my first property and everyone at Andrews was very helpful including chasing up my solicitor.
Thank you, Connor, for your wonderful feedback! We're thrilled to hear that Bethany and our team were able to assist you effectively. Congratulations on purchasing your first property! If you need any further assistance, feel free to reach out.
5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
5/5
TrustpilotPrompt follow up and action
Louise Gonella was very helpful in navigating a tricky situation.
Thank you, Mrs. Wakefield, for your kind words. We're delighted to hear that Louise was able to assist you effectively. Your feedback is greatly appreciated! Best wishes, Jake
1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
5/5
TrustpilotZyad was very kind
Zyad was very kind, supportive and professional all through the process.
Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
4/5
GoogleVery helpful. Clair continually liaising with solicitors to progress matters.
Thank you, Mark, for your feedback! We're delighted to hear that Claire was helpful in progressing matters with the solicitors. Your input is invaluable to us, and we look forward to assisting you further.
5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
5/5
TrustpilotGood experience
I purchased a flat and want to thank Mark Anderson who was helpful and efficient when it was important to complete the transaction within limited timeframe. A+ recommended Estate Agent
5/5
TrustpilotThanks to Louise for making the tenancy…
Thanks to Louise for making the tenancy renewal slick and smooth.
Thank you, William! We're thrilled to hear that Louise made your tenancy renewal process smooth. We appreciate your positive feedback! Best wishes , Lisa
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