Trusted Agent profile · Bristol, City of
★★★★★
2,356 reviews across 2 platforms
158 Whiteladies Road, Clifton, Bristol, BS8 2XZ, Bristol, City of, BS8 2XZ
Part of Andrews, see every office.
Andrews's office in Bristol, City of, at 158 Whiteladies Road, is rated 4.8 out of 5 across 2,356 reviews on two platforms, including 385 Google reviews rated 4.6.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotRented Property
Sometimes there was a lack of communication between Branches but once that was sorted and I got to speak to the right Person that person being Shannon things went well
Hi Kelvin, thank you for the five star review. Brilliant to see Shannon was able to help you, thanks Rhys.
4/5
TrustpilotMonika
Monika at Andrews was as prompt as she could be with dealing with a matter at the property. It is always reassuring when the agent replies inquiries quickly and proceeds with what needs to be done.
We really appreciate you taking the time to leave Monika a four star review, great to see she's given you such a positive experience! If of course there was anything extra we could have done to make your dealings with us the full fives stars please feel free to share further feedback with myself (Rhys) to RMessenger@AndrewsOnline.co.uk, Many thanks.
5/5
GoogleGood service from Andrews!! But i would like to thank especially Diego who was extremely professional, helpful and friendly. He made sure that i was up to date and aware of everything that was happening with my tenancy. He is always happy to help and give advice!! Thank you!!
1/5
Trustpilotextremely bad
extremely bad, unprofessional. didn't give us a water reading at the beginning of our tenancy, and after one month of living there we ended up with a 200 pound water bill. very unprofessional, don't know their own job well. it's trash!
Mr Yeo,Thank you for reviewing Andrews. My email is choward@andrewsonline.co.uk should you wish to drop me a line on your experiences.I would be glad to take a look.Kind regardsCarl HowardGroup CEO Andrews
5/5
GoogleGood service from Andrews!! But i would like to thank especially Diego who was extremely professional, helpful and friendly. He made sure that i was up to date and aware of everything that was happening with my tenancy. He is always happy to help and give advice!! Thank you!!
5/5
TrustpilotRanjan khilosia is an amazing angent…
Ranjan khilosia is an amazing angent for the Andrews property group. the service she has given us is nothing but excellent she has made our experience so smooth and headache free. You deserve 5star!
Hi Vicky, thanks for the five star review, great to see that Ranjan has provided such a brilliant service to you. We really appreciate you sharing your experience with us and we know Ranjan will do too.
1/5
TrustpilotSo disappointed with Andrews (Bristol)…
So disappointed with Andrews (Bristol) They repaid a substantial deposit back to one of my tenants two weeks into a live tenancy. They said I authorised it even after I provided proof I hadn’t. Not even an apology! So incompetent. Susan Russe.
Dear Jeff/Susan,I am sorry to hear about your experience. We pride ourselves as a business in the service which we deliver.If you can let me have a little more detail, I will ask Angharad Trueman, our Group Lettings Director, to investigate this personally.My email is choward@andrewsonline.co.ukKind regardsCarl
5/5
TrustpilotAndrews and their team were great
Andrews and their team were great. With Hamza, Emily and Roisin at the helm my house sale completed for asking price. They were a pleasure to work with and I would highly recommend using them.
Hi there, thank you for taking the time to write a five star review. Fantastic to see Hamza, Emily and Roisin have been a pleasure to work with and I am glad they could assist with the sale of your home! Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotShannon did a great job during the…
Shannon did a great job during the property viewing and was respectful while communicating professionally. Andrews property has got a gold staff. Weldone
Thank you, Mbala. It's lovely to hear positive feedback about your viewing experience with Shannon.
5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
5/5
TrustpilotGreat service and follow up Nancy…
Great service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.Thanks Nancy.
1/5
GoogleI can't think of a more incompetent company to deal with. All I wanted to do was book a viewing on a rental property but Andrews were unable to provided any information, even simply if it had been let or not. 4 days later and still waiting for confirmation. Imagine what the service would be like if you actually had them as a letting agent..... terrifying.
We take all comments regarding our service seriously and our Branch Manager will look into the circumstances surrounding your request for information and will make contact with you to discuss further
5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
5/5
TrustpilotFirst time using Andrew's
First time using Andrew's. Shamiya and Molly have been extremely helpful. I trust they will do the best they can. Great team 😊
Thank you for your kind words! We're thrilled to hear that Shamiya and Molly were able to assist you. We appreciate your trust in our team! 😊
5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
1/5
GoogleOur experience with Andrews has been overall very poor and have advised against any friends to rent through them. - We have spent countless hours on hold to Andrews, not just hold that eventually gets answered, hold where it hangs up as it has been so long. This is from trying to confirm the viewing, to signing a contract, to trying to receive back our deposit. Luckily our landlord managed our property once let so we did not have to deal with Andrews during the tenancy. - We received the Tenancy Guide document via email signed by us the tenants, while neither myself or my flatmate had any recollection of seeing this document before and believe we had previously only put our signatures on the Draft Tenancy Agreement. We are both very thorough when signing documents so am surprised we both supposedly missed reading this document yet signed it. When we visited the Goodlord portal we were not able to see any previously signed documents. I am grateful to be out of contract with Andrews and now as I am looking for my first property to buy, I am avoiding any properties that are advertised by Andrews so that I do not have to deal with them again.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have been a customer with Andrews for over 1.5yrs. We have always enjoyed stellar service from the Andrews employees especially the Maintainance team is very friendly and stress free. They are very genuine with the timeline and also pushes the other parties so the tenants may be served at the earliest. A recent incident regarding a boiler (new one) malfunction was dealt professionally and arranged the engineer within a day was a wonderful experience. Thanks to Mr. James Berry (Property Manager) for his stellar support and patience and arranging then engineers and also following up and checking on the fix. Kudos to the Andrews team and wishing them all the best!!! Highly recommended !!!PositiveResponsiveness, Quality, Professionalism, Value
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Andrews Bristol, City of won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
ESTAS awards by year, 20222022 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Andrews Clifton won Bronze for Lettings (Tenants) in South West (Bristol & Som) at the ESTAS 2022 awards.
