1/5
Highly non-professional.
Agent replied · 22 November 2025
Dear Muhammad Adeel Abbas, We're sorry to hear about your experience. Your input is valuable, and we are … More

Trusted Agent profile · Bristol, City of
★★★★★
2,356 reviews across 2 platforms
158 Whiteladies Road, Clifton, Bristol, BS8 2XZ, Bristol, City of, BS8 2XZ
Part of Andrews, see every office.
Andrews's office in Bristol, City of, at 158 Whiteladies Road, is rated 4.8 out of 5 across 2,356 reviews on two platforms, including 385 Google reviews rated 4.6.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
1/5
Highly non-professional.
Dear Muhammad Adeel Abbas, We're sorry to hear about your experience. Your input is valuable, and we are … More
5/5
The team at Andrews in Clifton have been exceptional! A massive thank you to all the team, James and Eleanor have been truly fantastic in dealing with our new rental property. The best experience I have had with an estate agents, such a warm and friendly service, really looking forward to moving in!
Hi Rachel Kolb, thanks for sharing your experience with us. thanks so much for leaving us a 5 star review!
5/5
Great service
Keli Viana has been fantastic and been so helpful throughout the process of selling my flat. She has kept me informed all through the process so far and found me a buyer in the best situation of having no chain. Really pleased with the service.
5/5
Lovely experience so far
Shannon Bird is such a lovely woman. She answered all my questions and showed a genuine interest in me and my son. She seemed honestly pleased when I got accepted for the property. Would highly recommend Andrews so far. Thanks Shannon
5/5
Great experience
Justine and Molly were a great help in finding our new home. Great communication throughout, Justine was happy to to arrange a second viewing without the chaos of the kids with us too which really gave us a chance to take it all in.Great experience overall
5/5
Tracy has a professional manner how she…
Tracy has a professional manner how she deals with our requirements and certainly recommend using her in the near future and anyone that is looking to let a property.Tracy will be your go to person for all your needs.Thank you for your caring nature.Highly recommend
Hi Kenneth, thank you for the five star review. Brilliant to see Tracy has been able to help you with everything you've needed, we know she will really appreciate the recommendation. Thanks, Rhys
5/5
I would highly recommend Andrews estate…
I would highly recommend Andrews estate agents.Ashley who came to value the property was extremely professional and very friendly. He valued the property fairly and it sold within a week. The staff at the westbury on Trym branch were all very helpful.Thank you for a great service.
Hi Charlie, thank you for the recommendation. We know that Ashley and the team will really appreciate your feedback and taking the time to leave us a review. Brilliant to see you received a great service, thanks, Rhys
5/5
I recently viewed a property managed by James and he was nothing sort of exceptional. Friendly, professional and very informative. It was refreshing to leave a viewing knowing he had your best interests in mind!
Thank you, Tyler! We're thrilled to hear about your positive experience with James. Your kind words affirm our commitment to providing exceptional service.
5/5
Very Good Experience
I have had a few agents not want to help me at all, Issy from Andrews was very lovely to work with, and she was very professional and helpful when looking at flats!
Thank you, Colleen! We're thrilled to hear that Issy provided you with such a positive experience. We appreciate your kind words and look forward to assisting you again in the future. Best wishes , Lisa
5/5
Helpful and friendly team
Help is so willingly given by every member of the letting team. Super efficient and things done in a speedy manner particularly by Louisa Davison who has been very knowledgeable, fast polite and super friendly.
1/5
Wasting my time …
I just turned up to my booked viewing to find no one here. I called Shannon on the mobile provided and sure enough she had no idea of my booking. I won’t be rescheduling.
Thank you for your feedback Natasha. I’m very sorry to hear that someone wasn’t there when you turned up for the viewing. I understand Shannon has been in contact with you now.
5/5
We were shown around a 3 bed property by Bailey in St Andrews yesterday and he was very good at communicating prior to the viewing. He has been helpful and we hope to rent with St Andrews in the future.
Hi Chloe, thank you for the review. Great to see that Bailey has been a great support to you and we wish you all the best with your property search. Thanks, Rhys
5/5
The service provided through Andrews has been amazing. I had Conor help me from start to finish, he was super friendly, informative and helpful with the viewing and referencing process. Thank you so much!
Thank you, Jordan! We're thrilled to hear about your positive experience with Conor. Your kind words mean a lot to us. Best wishes , Lisa
5/5
They responded to our request for a viewing very quickly and have been very easy to contact via email and phone
Thank you, Isobelle, for your wonderful review! We're thrilled to hear you found our communication efficient and responsive. Your satisfaction is our priority, and we look forward to assisting you further. Best wishes , Lisa
5/5
Gregory Rogerson is proactive, responsive and efficient.
We have worked with a few different letting and management agents over the years. Our recent experience with Andrews and in particular Gregory Rogerson has been extremely positive. Gregory has been proactive, responsive and efficient whilst navigating some tricky problems.
5/5
I had a viewing for a property today on…
I had a viewing for a property today on 09th of August 2022 , I even ended being late but Agency Agent ( Emily Duveen ) was sooo patient and very helpful and literally took her time to take me around. The Agency is very helpful.I had a good experience
5/5
Highly recommended
Very happy with my experience at Andrews. Natasha and Tracy were responsive and helpful through a difficult sale and purchase and helped us achieve a good sale price with our flat. I would highly recommend Andrews to anyone looking for a Real Estate Agency!
5/5
Excellent Customer service from Andrews Property Group
I have received excellent customer service from Sarah Robinson. Always keeps me informed and updated. I always receive a timely reply to any email and Sarah liaises very well with my tenants. Very happy with the service provided. Five star ⭐️⭐️⭐️⭐️⭐️.
Hi Stuart, thank you for the review. Brilliant to see that Sarah and the team have been so helpful to you, keeping you updated and informed all the time. Thanks again for sharing your experience. Rhys
5/5
I have at last secured a dwelling which…completely suits my needs
I have at last secured a dwelling which suits my specific needs. I would especially like to thank Lee at this office for his attention to detail and his efforts to match my requirements with the available dwellings. First class service . Thank you Lee.
5/5
Ongoing great service
Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues
Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.
5/5
We were treated by Shoneil who is a…
We were treated by Shoneil who is a lovely lady and helped us to look for our new property.We have not found one yet but she is very kind on keeping us update.Thank Shoneil for your work and your help in our search.
5/5
Valuation of property
I felt instantly at ease when Nancy from Andrews came to value my property. A kind and genuine person who really listened had time for me. Thank you again.
Thank you for your kind words about Nancy. We're thrilled to hear she made you feel at ease and listened to your needs. Your feedback is greatly appreciated. Best wishes, Jake
1/5
Appallingly unprofessional This letting agency is appallingly unprofessional. I cannot see any point of my paying 'agency fees' to Andrews. First of all, when I had a view of the property and decided to make a tenancy contract, being aware of the unclean condition of the flat, one of the staff members in charge of the property told me that he would arrange a cleaning service. When I moved into the flat after several days, it was not cleaned at all. I called the agent to send a professional cleaner as soon as possible, and in response, over the phone, he told me that he will do it within 24 hours. I had waited but no one turned up. Because the conversation between the agent and me was not recorded in written form, when emailed him after a week, he suddenly told me that he had never made such a promise. I came to terms regarding the cleaning issue and did all the cleaning on my own. I had to do so because there was no written record of the verbal promise. Upon moving into the flat, I also found many problems - e.g., mold and fungi in the bathroom and a window which is unable to be firmly closed. Thus, I emailed Andrews, asking it to deal with the repairs after a week of my move-in via email. For ONE YEAR, it did not come to carry out the repair despite my emailing and reporting the issues to Andrews several times. I also used the Repair Report Online system, but, in the end, no one came to fix the problems. I had a horrible experience in the flat for one year, and moved out. Just a couple of days ago, Andrews got in touch with me regarding the deposit. Extremely appallingly, the agent in charge of the flat told me that the landlord would like to deduct £154 from my deposit to fix the repairs which had existed from the very beginning of my tenancy last year. At the moment, I am challenging the proposed deduction by the landlord, making arguments with photographic and written evidence as well as inventory reports. This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.
Thank you for your detailed post. We are looking at what has happened during your tenancy and will be in touch with you directly. Many thanks.
5/5
Very happy with shamiya it’s the second…
Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!
Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Bristol, City of won ESTAS awards in one year, most recently 2022.
ESTAS winner in one year: 2022.
2022 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Andrews Clifton won Bronze for Lettings (Tenants) in South West (Bristol & Som) at the ESTAS 2022 awards.