Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my friend recently worked with Charlotte G for our application. She was always friendly and professional and with a quick turnaround of 5 days between our offer and move in date she made the process really easy for us to follow. Thanks Charlotte and rest of the team!
Elliot · 24 September 2024
Agent replied · 24 October 2024
Hi Elliot, thank you for your terrific 5* review. We're thrilled to hear that Charlotte and the team made your move-in process smooth and efficient. We appreciate your feedback and hope you enjoy your new home! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPoor, poor service
I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.
Marie · 6 June 2026
★★★★★ 5/5
GoogleMe and my sister have recently worked with Charlotte at the Regent st branch and she has delivered a brilliant service from the beginning! She has been super friendly, and has made the process for us very easy for us both! Thank you to you, and the rest of the team.
Alice · 25 August 2024
Agent replied · 24 October 2024
Thank you Alice so much for your kind words! We're thrilled to hear that Charlotte and the team at the Regent Street branch made the process easy and enjoyable for you and your sister. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTommy was clear and helpful throughout the setting up of my tenancy, explaining each step along the way. He's awesome!
Nickie · 16 September 2025
Agent replied · 23 September 2025
Thank you for the kind words, we are thrilled to hear about your positive experience with Tommy! We pride ourselves on providing excellent customer service and we are glad to hear it was reflected in your tenancy setup. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDaisy has been absolutely brilliant helping us secure our first ever home! Very professional, approachable and was able to answer any questions we had during the viewing. 5 star service! Thank you Daisy - you have made this an exciting experience for myself and my husband. I would completely recommend Allen and Harris to anyone.
Chloe · 5 August 2025
★★★★★ 2/5
TrustpilotAllen and Harris
Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.
Jacqueline · 27 August 2024
★★★★★ 1/5
Trustpilot60% 1-star reviews at the time of…
60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.
Anonymous · 6 July 2024
★★★★★ 5/5
GoogleMy group and I have had a wonderful experience with Allen and Harris. Alex (based in Clifton) couldn’t have done anything more for us and made the whole process of holding down the property we wanted to rent so smooth and enjoyable. I would like to say a shoutout to Scott as well who was really friendly over the phone. I have never had such a great experience with a letting agency before so big shout out to the team for doing the Allen and Harris branch proud. My group and I couldn’t be happier.PositiveResponsiveness, Quality, Professionalism, Value
India · 25 October 2021
Agent replied · 24 October 2024
Hi, thank you so much for taking the time to provide our Allen and Harris team with a 5-star review. We are so happy to hear Alex, Scott and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
TrustpilotExcellent Service from Yupy, Roath Branch
I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.
Al · 2 July 2024
★★★★★ 5/5
GoogleCouldnt recommend Allen and Harris more. Especially Bethan who is without a doubt the most dedicated, friendly and tenacious estate agent Ive worked with. She has helped myself and my partner twice secure our dream properties, one of them being incredibly short notice! Bethan is the properties Guru and has certainly set the bar high in my opinion! 10/10
Will · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotDefinitely recommended
Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!
Halil · 8 September 2025
★★★★★ 5/5
GoogleDaisy was great to interact with, she was accommodating and professional and I felt well looked after during our interaction!
Hannah · 2 June 2025
Agent replied · 23 June 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCharlotte was incredibly helpful throughout the process from viewing to handling the entire process. She is friendly, professional and got the job done in good time and we are very grateful to have had her working on our rental.
Jack · 25 August 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review Jack. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotPoor communication
We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.
RD · 16 January 2026
★★★★★ 5/5
GoogleI worked with Charlotte Gleed from Allen and Harris viewing homes and finding my favourite to move into! They were very welcoming and efficient and getting me a new home! Thanks Charlotte and the whole A&H team!
Alfie · 25 August 2024
Agent replied · 24 October 2024
Thank you Alfie for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service, Tommy was amazing!
Alex · 1 October 2025
Agent replied · 8 October 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy partner and I are moving home and applied for a rental property through Allen and Harris. We havent rented through them before but its been such a positive experience so far - Got through to Charlotte G and from booking the viewing, to handling all paperwork and enquiries thereafter, she's made the whole thing super smooth and easy. Nice fast replies, all questions answered, really lovely attitude. We feel like we're in good hands and it's taken all the stress out of it. Thanks :)
Annalise · 2 November 2024
Agent replied · 9 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Annalise! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAllen and Harris proved to be very helpful and made the moving experience very easy.
We dealt with Bethan from A&H who was incredibly friendly, accommodating and had excellent communication.
She kept us in the loop with all requirements and information throughout the process.
James · 28 March 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review James Jackson. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
Yaz · 31 October 2023
★★★★★ 2/5
TrustpilotIncompetent.They assured me it was a good tenant
They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.
Jean · 5 November 2025
★★★★★ 5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
RUBEN · 20 March 2025
★★★★★ 4/5
GoogleGreat service from the team! Always happy to update us on the progress of our move and it was a very clear and straight forward process to getting our new home. Special thanks to Charlotte and Beth for all their help!
Lucy · 27 February 2024
Agent replied · 24 October 2024
Thank you Lucy for leaving us your superb review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
Marcin · 12 October 2023
★★★★★ 5/5
GoogleThank you to Bethan & Charlotte at Allen & Harris for making our renting process incredibly easy, from beginning to end. They were quick to assist at all times and went above and beyond to make sure everything ran smoothly.
Tom · 28 January 2024
Agent replied · 24 October 2024
Thank you Tom for your amazing 5* review. Best wishes, Lucy, Customer Relations.
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