Touchstone CPS Brighton reviews

★★★★★ 5/5

Trustpilot

Stephane is the best

Stephane went above and beyond to speed up the resolution of a very stressful washing machine issue. Excellent communication, transparency and overall service which was massively appreciated. Thank you!

Megan · 9 December 2025

★★★★★ 5/5

Trustpilot

Review for Alex's great service

I recently had the pleasure of working with Alex Paradise for the replacement of three heaters in my property. From the outset, Alex was incredibly helpful and professional. His communication skills were top-notch, ensuring that I was fully informed at every stage of the process.I am very grateful for the exceptional service provided by Alex Paradise. His nice attitude and quick response made a significant difference in the successful completion of the heater replacement project. I would like to give 5 stars for Alex!

Rita · 11 January 2024

★★★★★ 5/5

Trustpilot

Felicity

I need to give a massive shoutout to Felicity who has been our saving grace for the past 2 days!!

Nordie · 24 February 2026

★★★★★ 1/5

Trustpilot

Lack of support and communication.

Lack of support all along the contract. No return the calls. All is based in a platform that is really complicated. And after a year I still had the things without be sorted, causing me one of them health problems due to the mould and damp in the flat. Lack of communication, and if you leave message in the voice mail they don’t return the calls. So it’s really frustrating. I don’t recommend this company at all.

Garathbelle · 11 March 2024

★★★★★ 5/5

Trustpilot

My review isn’t of the company but of a…

My review isn’t of the company but of a member of the team. Several times over the years I’ve had to deal with touchstone who don’t respond to emails in a timely manner and don’t answer calls however anytime I’ve emailed Daisy or called she’s always be helpful and friendly. If anyone has to speak with touchstone I highly recommend you ask for Daisy she always goes above and beyond to help. Thank you

Charl · 12 December 2025

★★★★★ 5/5

Trustpilot

New Home Repairs

I had recently obtained ownership of my property and was sad to see that there were a lot of pre-existing defects, both cosmetic and functional. This can be upsetting for anyone who is looking forward to moving into their new home.

Mohid · 19 August 2026

★★★★★ 1/5

Trustpilot

Really bad at communicating

Don’t bother applying for a property with these. Emma was the most difficult person in the world to get a hold of, ignores emails, doesn’t respond to answerphone messages, her line managers message box is full so you can’t even speak to her either. I could have got an appointment to see the king easier than getting in touch with this lot. Glad I never got accepted tbh if this is how they treat their tenants.

Ellie · 24 January 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Claire Newton who was honestly amazing, I ran in to a few issues with the reference company (Let Alliance, who by the is absolutely ridiculous) Claire was very professional, productive and prompt with everything and basically took the stress away from me, I then also had the pleasure of dealing with Lauren Herbert for my onboarding who again was fantastic and very patient.Overall fantastic experience!

Monike · 2 April 2024

★★★★★ 1/5

Trustpilot

This company is intimidating and…

This company is intimidating and harassing. We live in a rental property and they placed a 7 day notice on our door on a Saturday whilst our children were in the house, told us our home had been sold. We couldn’t get hold of anyone until 9am Monday morning. To be told our house hasn’t been sold and they do not have any intention of coming in and changing the locks and furthermore they don’t even have any court orders to do so!!!! How is this even allowed to happen and can only be deemed as a means of intimidation. Absolutely outrageous, dishonest, misleading and bullying. Do not use!!!!!!

Kellie-jayne · 26 September 2023

★★★★★ 1/5

Trustpilot

Tenancy Transfer Nightmare

I informed Touchstone that I would be moving out of the property and that I had found someone to fill my space in the tenancy with my housemate, back in March. Over 6 months later and the new tenant is yet to sign any form of agreement to finalise the tenancy transfer. Touchstone have been less than helpful with countless emails and phone calls going unanswered making it impossible to make any progress. I resorted to emailing the landlord, Lloyds Living, to which this gained some momentum but this quickly fizzled out. I’ve emailed both touchstone and Lloyds to raise a formal complaint to which I have only had radio silence. Our property manager changed during this process to which we were not even informed which is also unacceptable. All three parties have attempted to speed this along to which we receive no response on how we can finalise this, to which I think Touchstone just do not care about us as tenants anymore. Several of the flats in our block have changed tenants in this time so I don’t understand why we have been neglected.

Chelsea · 15 September 2025

★★★★★ 5/5

Trustpilot

Had a great time at Touchstone,Embley Road,Nottingham

Had a great time at Touchstone,Nottingham.Special thanks to Tony Lewis for being very very kind,approachable and helpful.I could easily split three and half years to into Pre Tony; and Tony’s era,and Tony’s was certainly very well managed.He has always been very responsive and attentive to all queries and concerns.I have left with fondest memories of this place.Uzma

Uzma · 9 November 2024

★★★★★ 5/5

Trustpilot

Excellent company and staff

Excellent company and staff. I am a tenant in one of their properties and I have to say, the service is top notch, you report an issue and it’s dealt with immediately and effectively, they follow up any complaints you have. When you call their offices, they handle your queries in a very professional way at the same time being warm and cordial. Can’t fault them at all. My maintenance manager Shirely Driver is awesome

Lucia · 29 November 2023

★★★★★ 1/5

Trustpilot

Didn’t provide house keys but happy to take rent

At the check in we were due 3 sets of house keys, as three independent adult tenants. We only received two keys, and only one was working, the other one snapped off the first time it was used. We let them know straight away, and waited. For two weeks no spares were provided. We couldn’t come and go freely, couldn’t lock up without locking the others out and ultimately couldn’t move in. Three weeks later, even when chased, we still only got one other key and are still waiting for any compensation for time lost moving in.

Twitter · 3 September 2025

★★★★★ 5/5

Trustpilot

Great start to the renting experience

From the point of advert to moving in the experience and process was very quick and positive. The majority of the communication was done by email and throughout the viewing and application process, the representatives from Touchstones were always quick in replying and kept me up to date with the progress. They even brought forward the move in date so I could get in before Xmas which was above and beyond. Thanks again.

Ross · 22 December 2023

★★★★★ 5/5

Trustpilot

Good service, fast and helpful responses

I've been with Touchstone for 20 months and I like them. The property is well-maintained. Price increase after the end of the first year was small (from 2100 to 2150 GBP/month).

Andrei · 12 September 2026

★★★★★ 5/5

Trustpilot

That the accommodation team takes responsibility for tenant confort as also mental well being

The support and guidance i received from the accommodation manager Tony Lewis over the few months about the constant conflict created by co tenants and helping to solve the crisis was commendable

DrSumita · 5 September 2026

★★★★★ 5/5

Trustpilot

Touchstone… A large company with local company values

Touchstone being a large company could loose it personal touch for tenants & contractors alike.We fill as a contractor that the portfolio managers are on top of the day to day issues & react quickly to the tenants problems & to instruct the contractors as soon as possible to carry out the works. Ian Giblin is very quick in response making us feel we are working efficiently as possible for the tenant & landlord.

Graham · 7 October 2023

★★★★★ 5/5

Trustpilot

The professional and patient manner…

The professional and patient manner used by staff is excellent. They listen to any questions they are asked and understand the pressure a customer is under when looking for suitable property. Any fears or apprehension are met with reassurance and explanations that relate to you as a person. Thank you Kaila for your patience and understanding. !!!

William · 15 August 2024

★★★★★ 1/5

Trustpilot

Do not use this company! Go elsewhere.

My friend has to use this company for renting and has had the same issues that everyone else has had on here. They say get in touch with them but they won’t sort any of their maintenance jobs out. They have refused to sort out mould that was there before she moved in!!!! She’s not even allowed to replace things that have mould on either so she has to breathe in the mould!!! Absolutely disgusting this company. Have made sure family and friends know never to use this company. Surprised they are still in business!

Michelle · 23 January 2023

★★★★★ 2/5

Trustpilot

Avoid if you can

I, personally, would avoid renting with Touchstone in the future. We rented a flat in Glasgow, and for the most part, the customer service was okay if there was an issue in the flat. If the issue was with the communal areas, such as when the front door to our block was broken, it took a lot longer to sort. I appreciate this is probably also in part due to the building factors. Also, not once during our 28 month period did anybody come to inspect the flat and check everything was okay.There was a much more serious issue when Touchstone raised our rent without informing us. We had extra charges on our account, which I enquired about more than once. Nobody got back to me. Eventually, I received notice that I owed rent arrears to Touchstone. They were quick to add these arrears to my account and send me correspondence saying I owed money, but nobody returned my calls or emails to explain what the arrears were for. The law in Scotland requires landlords to give tenants three months notice in writing regarding any intention to raise your rent. I eventually managed to get in touch with someone and explained that we had not received any written correspondence or emails. I did get the arrears I paid deducted from my next rent payment, but all the same, this was quite an unpleasant and stressful situation for us.Upon vacating our property, we paid for the flat to be professionally cleaned at our own expense. Additionally, Touchstone use an intermediary for check in and check out, who don’t actually work weekends. As we were moving on a Saturday, as many people who work weekdays do, this caused additional issues for us during our moving process. A Touchstone customer service advisor took a long time to arrange with us any deposit deductions, and constantly asked us to let her know if we had any disputes. When we did dispute, she took a long period of time to reply, and by this I mean in excess of 48 hours in some cases. I appreciate people are busy and it was Christmas, but we vacated the property a week before Christmas. She also sent the entire quote for the contractor they were hiring to us, which was quite intimidating, even though much of the quote was to do with the betterment of the flat. I believe that, had our deposit not been lodged with a protection scheme, they would have tried to take more of it. In the end, it was easier to just take the hit to our deposit rather than wait around for a reply for days at a time. The deduction was for ‘staining’ on the bathroom wall, which we have been charged £80 to sort it. The flat had not been freshly decorated when we moved in, and was not decorated at all throughout our tenancy. The paint in the flat itself is that cheap stuff that will rub off if you try to wipe the wall. I note that it has been classed as ‘cleaning’ in the deposit scheme, even though the flat was professionally cleaned. I find this a bit steep, and would have engaged with the adjudication process if I had recent photos of the wall. The result is that our deposit has only just been sorted with our deposit protection scheme today, a month after we moved out. We have lived in several other properties in Glasgow and never had any deductions to our deposit as we are good tenants and have looked after the property, and paid our rent on time. There are definitely better landlords in Glasgow, who we have never had any problems with.

LJ · 18 January 2023

★★★★★ 1/5

Trustpilot

Neglectful, Rude and Uninterested

Neglectful, lazy and truly traumatising. I’ve suffered terrible damp and black mould issues in a touchstone property because of the overgrowth of guttering external to the building. They’ve neglected to do anything about all the mould stains it’s left in my bedroom and through out the flat. Bins were constantly overflowing and general maintained ia poor. And yet yearly price increases, for what?? appalling customer service from the likes of Angela and other members I’ve dealt with. I could write pages more of my experience but I cannot offer anymore of my time or sanity., , , AVOID, , ,

Corey · 4 January 2023

★★★★★ 1/5

Trustpilot

Do Touchstone actually care about their tenants?

Since January I've logged various issues with Touchstone, and nothing has been fixed.Shower tray replacement - not doneFence repair - not doneToilet flush issue - not doneKitchen plinth - fixed ourselves because it was not done by the maintenance teamI have now just reported the shower head holder is snapped, so I wonder how long that will take to be sorted?I was a day late with the rent because I had changed my bank account and they didn't recognise the new account, and I had a call from Touchstone within a couple of days to tell me that they had not received payment, and yet it is acceptable for them to allow the house in which we reside to fall apart and not be able to utilise what we pay for every month. How is that fair?I don't want apologies, I just want things to be fixed. Is that too much to ask? I think 12 months is ample time for Touchstone to get their act together.

Shaun · 18 December 2022

★★★★★ 1/5

Trustpilot

Quick to Increase Rents, Slow to Fix Issues

This is a company that is very much quick to increase your rent but slow as anything that will cost them money such as essential repairs. They contract out absolutely everything to companies that are clearly the absolute cheapest with no knowledge and expertise. They are constantly cutting corners and cutting costs from their side with zero regard for paying tenants.

James · 23 December 2025

★★★★★ 5/5

Trustpilot

Dean Williams provides excellent service, again

Dean Williams, Maintenance Controller at Touchstone, once again provided excellent service in response to my maintenance request. He got involved personally to make sure the request was dealt with rapidly and the issue was resolved within 2 days. The Touchstone mobile app, Residently, worked perfectly for us.

Andrew · 14 April 2026