Stanfords Estates Brighton reviews

★★★★★ 1/5

Google

I had a very frustrating experience dealing with deposit deductions at the end of my tenancy. Several charges were applied without proper evidence or supporting invoices, and I had to repeatedly follow up to get basic documentation. There were also issues with transparency around increased utility charges(water bills), which were never clearly communicated in advance. It took a long time and multiple emails to get any response. Overall, the process felt unfair and unnecessarily difficult. I would advise future tenants to document everything carefully and not accept any deductions without clear evidence.

Abdalaziz · 2 April 2026

★★★★★ 5/5

Google

Honestly was looking for a place for months and I had found stanfords letting they had a place in Worthing and wow they are amazing honestly everything was so quick they had kept me updated with everything also got an email with a couple of days to say I was approved everything happened very quickly within a week I was settled in my new place. Rosey was so helpful and really understanding made everything very clear thank you so much Stanford’s and rosey 10/10 service

Nishat · 12 September 2026

★★★★★ 1/5

Google

If there was 0 stars I would have selected that! Completely illegal and negligent from start to finish! . Stolen £4.5k of my money and refusing to return it. I was due to move into my new propperty yesterday but due to the severe negligence and unprofessionalism and illegal nature of proceedings the whole move was canceled on the move in day, having payed up for my and signed all legally binding documents, dreaming me homeless. I am still fighting to get a copy of legal documents and my money back (3 months rent plus deposit) They now refuse to answer the phone or respond to emails at all and I still Have not received my 4.5k back! Avoid like the plague , highly risky and illegal! Having to take legal action . I dealt with Rosey who first seemed sweet and helpful but actually so unprofessional and illegal resulting in devastating consequences which have been dealt with horrifically. Avoid avoid avoid!!!!

Aime · 24 November 2025

★★★★★ 5/5

Google

I can't speak highly enough about this agency. I was desperately trying to help somebody find a place in Brighton after they had spent months trying unsuccessfully. Rosey went above and beyond and within 24 hours had secured her a place! I can't thank you enough. Absolutely recommend this agency without hesitation- professional, reliable and kind! Thank you so much.

Maeve · 12 August 2026

★★★★★ 1/5

Google

Ignore any positive review these people are scammers. I knew something was off when I saw the property and viewed it at the two people who showed me round kept trying to insist that I should walk in front of them while they walked right uk behind me to rush me and get me out fast and it was odd because I had no idea where h was going as they were supposed to be showing me round sh why try and make me go in front. But they fooled me with their technique of trying to win me over and kept contacting me saying to sign up and I was hesitant I wondered why they were so keen to have me sign they kept saying it’s in high demand and how they had specially reserved the room for me and I thought if it’s so in demand why have they helped it for so many days just for me. Sook found out they lied and when I move in June 15th after just a week of being there the shower is broken the bathroom door is broke the bedroom door and lock is broken the mattress is broken the bed frame is broken and the window is broken so that even if you shut it there’s a huge gap in the side (broken inwards) and multiple mice got through it and into the room which is a huge health and safety issue this is a clear cut case of fraud and I never would have signed the contract had I known al this am now I know why the blinds were closed when I viewed the property to cover up the broken window and even if they fix the window due to the rodent infestation is have to keep the window shut the whole times I’m there in the middle of one of the hottest summers on record which is not safe at all I discovered all this Friday 19th at night and was left to deal with it an entire weekend by going out all day everyday including today Monday 22nd and having to spray fly killer spray around the gasp to deter the mice meaning I’m breathing in those fumes myself and then they send an email today downplaying all of it and refusing to attend today even though they have the time tj write a huge email they say they cannot attend they refuse tj get pest control round and tell me I have to wait for tomorrow Tuesday 23rd with all these scary issues and a live rodent infestation I will be demanding significant compensation as this is fraud and dangerous fraud at that one of the mice got in last night had to throw it out the window and it bit me has a blood test today an luckily the infection didn’t get into my blood just localised to the skin and needed a shot of iv antibiotics and a 14 day course if max strength antibiotics to kill off the moderately severe skin infection and the doctor said I’m lucky I caught it early and it should go down in about 7 days. But don’t use these Lettings agents also when I collected my keys Monday 15th June they made me sit outside in the street while other tenants were allowed in and even a dog was allowed in but not me a paying tenant now I know why. UPDATE as of today June 26th Friday they’ve not fixed any of the issues or compensated me or refunded me leaving me trapped in this death trap. I can’t open the windows due to the mice getting in to bite me and so I have to stay inside a hot box in one of the hottest heatwaves in uk ever recorded with red weather heat warning and people losing their lives to the extreme heat and having to breathe in the fly spray as it’s the only way to deter the mice from entering under the gap in the bedroom door and through the gap in the broken window to gap is big enough for a rodent to get in but not large enough to let the heat out. Also the other tenants have been aggressively trying to drive me out after my reports to management about the issues with my room and last night and this morning they banged loudly in the next room to stop me sleeping all night they are angry because my father is Irish and they heard his Irish accent when I moved in and they don’t think I have a right to complain about the room issues as them and Stanford Lettings think the fact my father is Irish means I don’t have any tenant rights.

Luke · 12 July 2026

★★★★★ 5/5

Google

My experience with Stanford Lettings Brighton was very pleasant. I was in contact with Rosey Jones throughout the process. She has been exceptionally helpful throughout the entire process. Her guidance, great customer service enabled me find a room in a shared property without any inconvenience. At times I was able to receive a response from her within a few minutes. Things were clearly explained, and all the documentation (rental agreement) was prepared as soon as I expressed my interest in one of the rental properties. Therefore, I just wanted to say a BIG THANKYOU to Rosey. S.HAM

S · 12 October 2025

★★★★★ 5/5

Google

I had such a positive experience with Stanfords Estate Agents. From the beginning, Rosey was incredibly kind, professional, and supportive. She was always available to answer questions and made the whole process feel much less stressful. You can really tell she cares about her clients. I’m very grateful for her help and would happily recommend this agency to anyone.

Andreia · 16 March 2026

★★★★★ 5/5

Google

Looking for a flat to rent is no easy matter at any time but especially not in Brighton where flats are advertised and snapped up within a couple of days. That's the nature of the market but the experience is all the more painful when an agent is poor at communicating (some never fulfilled the promise of even calling back) or were just plain slow to respond, operated archaic paper based requirements for proof of identity and other referencing needs or who gave the impression of having little interest in helping those looking for accommodation - presumably because of the strong demand. All of those I experienced during my search in July 2025 and in some cases all of them from a single agent! Then there was Standford's Estate Agents and specifically 'our' agent Rosey who was a real pleasure to deal with right from the first enquiry I made. Communication was fast and accurate, registration and references were managed using a slick and simple software portal provided by weblink and all contact whether remote or fin person was friendly, professional and efficient. Sadly slowing the speed of the market is far outside the influencing power of any agent but if she could have, I'm sure Rosey would have! Therefore in summary, I am very happy to post this very high recommendation for Standfords Estate Agents and especially Rosey for it is more than deserved. Thanks Rosey :-)

Iain · 6 August 2025

★★★★★ 5/5

Google

I have been working with Stanfords Agency for a few months now and highly recommend them. A special thank you to Rosey, who genuinely loves her job, you can see it in the way she delivers exceptional customer service. She makes the renting process seamless, always responding quickly, staying professional, and being incredibly friendly. Rosey consistently goes above and beyond, making the entire experience stress-free. It's been an absolute pleasure working with her!

Agne · 12 October 2025

★★★★★ 5/5

Google

Excellent service by Lexie Swallows . She is highly professional, prompt in her response and a pleasant demeanour making my entire experience a breeze. Thanks Lexie!

Premala · 12 September 2026

★★★★★ 5/5

Google

Rosey assisted me with finding an apartment. Throughout the process, she was attentive, responsive, the communication was great and she was super professional and helpful. Finding a place to live is usually painful and tedious but she was a pleasure to work with. Can't recommend highly enough. Thank you Rosey!

J1465 · 16 March 2026

★★★★★ 5/5

Google

It’s been Greg working with Stanford’s Estate Agents! They have been professional and are great at their communication and responding, thanks to Rosey and eveyone else we have been in touch with!

Camden · 12 October 2025

★★★★★ 5/5

Google

Stanfords have been absolutely amazing from day one! I had a property viewing with Michelle, who was fantastic and answered all of my questions on the spot. After putting in an offer, I received feedback within just a few hours from Rosey, which I thought was incredibly fast and efficient service. The communication has been brilliant throughout. I would definitely use them again to rent a property in Brighton and highly recommend them! WELL DONE GIRLS!

Jimmy · 12 July 2026

★★★★★ 5/5

Google

First time using stanfords estate agents, desperately needed to secure a place for my final year of university studies. Rosey was a massive help, giving me so many options of properties to view and listening to exactly what me and my partner needed and compared everything to end up helping us receive a place perfect for us! Thankyou Sasha & Spencer :)

Sasha-chloe · 26 July 2024

★★★★★ 1/5

Google

Warning! They will take your holding fee and find any reason not to accept you, ie the holding fee scam. I explained that my Guarantor was retired but owned 3 houses. They said that was fine, and as soon as i paid the holding fee they said my guarantor didn't earn enough money, despite have paid off 3 houses in full she didn't qualify. Judging by the reviews it seems its not the first time, on top of that they refused to offer any kind of refund, even the director of the company. AVOID AT ALL COSTS!

Its · 15 June 2023

★★★★★ 5/5

Google

I am so happy with my experience with one of the Staffs by name Rosey who was so helpful and supportive from the time of viewing the house down to the moving in at Belvedere terrace. She’s such an angel and I really appreciate her so much. Thank you so much Stanford Lettings. Much love from Chris and Julie

Juliet · 7 June 2024

★★★★★ 5/5

Google

Great experience with Stanfords, Rosey was particularly helpful, professional, thorough and proactive with the letting process. Would definitely recommend!!!

Charles · 12 October 2025

★★★★★ 5/5

Google

We recently had an awful experience with another well-known company in Brighton while trying to let a property for our sons, we were let down at the very last minute by the previous agent after months of planning. Everything changed when we found Rosey at Stanfords. She was incredible, understanding our situation perfectly and quickly helping us secure a fantastic property for my son and his friends very quickly and her responsiveness and professionalism made a world of difference. We also received amazing support from Morgan and Phoebe at Baron Homes, who ensured the property was ready in no time at all. We can’t recommend Rosey and the Stanfords team and Morgan & Phoebe at Baron Homes highly enough, they were absolutely fantastic. Thank you we couldn’t have achieved this so quickly without you both.

Shawn · 12 October 2024

★★★★★ 5/5

Google

🌟 Fantastic Service! 🌟 We couldn’t have asked for a better experience securing our first property. Stanfords Estate Agents especially Rosey was very professional, attentive, and truly went above and beyond to guide us through the process. Their expertise and dedication made everything seamless and stress-free. Highly recommend their services!

Vaishnav · 12 October 2025

★★★★★ 5/5

Google

Amazing and fast services and replies. Rosey was very helpful in getting me the house i wanted and navigating the process in an easy manner!

Malak · 26 July 2025

★★★★★ 2/5

Google

I’m only giving two stars to the helpful guy Ryan as he is very professional and helpful,but he is a negotiator and not an agent and our agent was Kirsty. When our tenancy ended the Agent Kirsty Stanley was very unprofessional, lying and adding up staff that we didn’t do or say.They charged us over £100 for cleaning from our deposit even though we deep cleaned the flat and everything was left better than before.Also she didn’t accept our request to be present when the check-out is donne, which that is a right every tenant has. I would suggest you to choose another agent to handle the process as Kirsty doesn’t really care about the clients and doesn’t have much informations about the houses either. She also brought people to view the flat before us moving out and she didn’t knock, she opened the flat with their spare key and i had to ask her to do not do it again and she knew we were in the flat,and she is very rude to talk with. We’re also doing a complain about her at the Stanfords Estate Agency and hopefully they take it in consideration.

Esteri · 15 June 2022

★★★★★ 5/5

Google

We had a great experience using Stanfords, especially Rosey, she was very thorough and polite, quick to respond. Overall great customer services.

Rosie · 9 April 2026

★★★★★ 5/5

Google

Rosey was brilliant in helping me in securing a property. I highly recommend her services and of the agent. Thank you!

Matilda · 19 March 2026

★★★★★ 5/5

Google

Rosey was really helpful with all aspects of my move recently. Friendly & timely in her responses to all queries. Hugely appreciated, she made the aspects of moving a lot less stressful. Would highly recommend. Thanks.

James · 12 October 2025